"If you want the worst service this is the place!"
I am hoping to shed some light on this business since it’s privately owned, I made an appointment on Wednesday to have my car serviced since this is our car manufacturer. Upon the phone conversation I had with (Myra) she informed about the hours of the shuttle services which per her where 7:30, and 7:45 am . I went ahead and told her the earliest appointment they had so I could have my car finished by noon. Well once I get the the dealership the service advisor looks at my vehicle checks it for leaks or damages she then made sign a paper just that just stated body damage nothing else no leaks whatsoever. I then asked the service advisor for the shuttle that’s gonna take me home at 7:30, or 7:45 am she said oh no we “ never do thosé Times” so I had to wait for 8 am to come around upon that I was misinformed about the whole shuttle hours and pick ups! I get a call later from the advisor that my car had an oil leak great!! I asked her why?! She could not give me a straight answer at all when I questioned her about it and i told her it was never leaking when it got there. I told her not to do anything just do what it was needed to be done today Thursday. She calls me back around noon and informs me that the car was done and ready for pick up I informed I was ready to be picked up she said what? We don’t pick you up what do you mean I then told her what I was told so long story short I had to speak to the “ service manager Jazmin” she was extremely rude upon my feedback as far letting her know about the issues that I’ve had here since this was my first visit and it will be my last! She said “OKAY” not only does this “so called manager” is extremely rude does not know how to defuse an upset customer complaint since I wasn’t properly informed about their services they’re not at fault. Here I am almost being 3:30pm I was told yes and no about getting picked up this was since noon this business did not meet customer expectations or maybe they just didn’t feel like correcting their mistake at all or even tried since it’s independently owned and mangled. I was never told we do not pick up after you leave your vehicle here... ummm hello common sense put a sign up and inform people! If I would had known that the shuttle would not pick me up I would had stayed and waited there instead of being stranded. I had to call the dealership next door to them about the issue i was having to get picked up and guess what? They took care of their customer I suggest anyone that wants professionalism no headaches and good service go to Findlay Chevrolet on the 215 and rainbow, without having my car there they took care of me without asking twice I suggest this dealership takes notes and please train your employees properly! I will never come back to this place ever since my business isn’t valued here! PS: I asked to speak to the GM and I was refused that courtesy so I asked for the corp number and she said they won’t do anything it but here surely enough Ford corporate told me they couldn’t do anything since it was privately owned I guess that’s why they can do whatever they want. They left key in the ignition and it drained my battery!!! All the service managers where extremely rude laughing at me complaining not acceptable, they left my car dirty from the inside and the outside my windshield where a mess one of my headlights where damaged so I had to go to auntozone to buy a replacemt what a joke plus they never even check the tire pressure like they said they would. I wasn’t just the only one who was complaining nor upset another customer was there complaining to the manager and he just shrug his shoulders and laughed I have never experienced this type of service by far the worst let’s save our headaches and just go to a different dealership but I will be seeking legal action against this dealership since I was hanged up the phone multiple times cursed at stating “you’re never going to speak to the GM or the owner” well I’ll leave that up to my attorney with a demand latter sent out within the next days!!!
I've been a loyal customer of Gaudin Ford for 17 years after meeting Bill Wheeler through a company I previously worked with. I purchased all of the companies vehicles and dealt one on one with Bill through many sales. After dealing with other dealers in this town I've found that Gaudin has the most reputable staff and honest service department Employees. I would recommend Gaudin over any other dealership in this town. Eric Curtis has been my service advisor for at least two years and as always taken very good care of my vehicles and made sure I was notified of any and all vehicle needs. Thanks for the great service!
"The worst service department "
Knowing how service departments can take forever we called to schedule an appointment for a simple dead battery and leave the vehicle until it was ready for pick up. The service person that answered the phone directed us to simply bring it to the "quick lane" and we would be in and out. Following the misguided direction upon arrival we were told it would be a THREE hour wait!!! I asked for a service manager to call me regarding and they were too busy to phone me. Not the first time we've had issues with this dealership as another time we were told two days for repair and we picked up the vehicle two weeks later. I highly recommend using another dealership for all repairs!!!
"Awesome and comfortable"
Mike has been very helpful everytime we have purchased a vehicle. He is a great listener and def provides a very comforting experience and tends to your financial needs as well as what we want in our vehicles. We hope to see him again in the near future. Thank you do much Mike and FRANK. Frank has also helped us very much in the process. Both are GEMS !
"Fantastic Quick Lane Service"
I've been a customer of Gaudin Ford since 2007. I always received an impressive quality of service, from Eric Curtis - Quick Lane Service Manager. Eric brings integrity to the service industry by providing clear, detailed explanations, with all possible options. He also takes the extra time to answer questions, which provide the customer the additional knowledge to make the best decisions. In a word - 'Excellent'
"We have purchased 8 vehicles from Gauding Ford over the..."
We have purchased 8 vehicles from Gauding Ford over the years we have always been super happy there, we don't even consider going to another dealer ship. You will recieve great service all the way around.
"My experience at Gaudin Ford has been a pleasant one. The..."
My experience at Gaudin Ford has been a pleasant one. The employees were very kind and respectful and straight-forward with me. I found the exact car I wanted with minimum effort and I even got ice cold water. They also delivered my car to my home freshly washed with a full tank of gas and took special care in showing me all of my car's features.
"Eric was great to work with, he answered all of my..."
Eric was great to work with, he answered all of my questions. He really cares about his customers in my opinion, I will ask for him in the future.
"My first time for service and it was definitely a very..."
- Ken Sparks
My first time for service and it was definitely a very good experience. I will be back. KDS Will return when I get the call that my ordered part has come in.
"They did a good job on the service and were very polite...."
They did a good job on the service and were very polite. There was another person that assisted in the service of my car but I can not remember his name.