Tallassee Automotive

Great dealership, great people. Been doing business with them for years and will continue to do business with them. Been doing business with them for years and will continue to do business with them. More

They sold a truck to my husband that was never checked before putting on lot. We have spent thousands trying to fix and much more..they have a minus D rating with the BBB..manerger Eric will not talk to M before putting on lot. We have spent thousands trying to fix and much more..they have a minus D rating with the BBB..manerger Eric will not talk to Mr. They send out fake flyers offering 0 to 2.28 ..told me I didn't qualify with no reason..then tried to sell me another vehicle..I've got a folder full of receipts that we had to pay out of pocket but will not cooperate..I'm going to find an attorney and see if I can sue them for all the anquish and money they have taken from us..we have bought many vehicles from them and we deserve reimbursement for all the money ..time..and breakdowns..he drove it off the lot and the seat belt didn't work..towed many times..and I wouldn't advise anyone to trade or buy anything from them..something is wrong when manager will not talk to a customer. More

I like coming to the dealership they hava excellent sales team everyone works together and I recommend them to whoever needs a vehicle team everyone works together and I recommend them to whoever needs a vehicle More

My representative daisa was awesome her attitude the way she presented herself the way she communicated with me was amazing I would definitely go back to her she presented herself the way she communicated with me was amazing I would definitely go back to her More

This has to be the worst dealership in America . From the GM down to the service tech were at best rude and inconsiderate with an arrogant attitude. I was trying to help a friend whose elderly Mo From the GM down to the service tech were at best rude and inconsiderate with an arrogant attitude. I was trying to help a friend whose elderly Mother bought a car over the phone that was worth 15,000. But was sold to her for $24,500 with warranties upping it $29,000 resulting in a monthly payment of over $800.00. my friend's mother could not afford this type of payment and she was trying to get the payment lowered. She and her sister due to her mother's wording mental state got a power of attorney to keep her mother from situations exactly like this one. My friend knew and thought she could trust the salesmen at Tallassee Ford named Shawn Finch but she was wrong. Mr Finch completely took advantage of my friend's mother saddling her with the excessive price and payments. Mr. Finch advised her to just answer the finance ( Chrysler Capitol ) to answer yes to every question and he would fix the payments later. The sales manager and the F & I manager went along with this ruse. Ensuring my friend's mother would not be able to afford the car . A Mr. Rico Lewis the F & I manager continued to support this action. My friend would not accept this action concerning her mother and was advised that she could come to the dealership to sign and remove the warranties and gap insurance while in route to the dealership ( over an hour away) Mr Finch knowing my friend was in route and armed with a POA contacted my friend's mother via phone ( violating the legal POA) and assured my friend's mother he had fixed the payments and they would now be $250.00. My friend arrived at Tallassee Automotive where she was told to sign some papers and to take possession of a completely different car. She signed the papers which was insisted by the salesman's before she was even allowed to see the car. Once she saw the car it was cheap looking but she took. possession of the car She was informed that the first car had to moved off the dealership property and she would then need to call the bank ( Chrysler Capital) to come pick the first car up but nobody at the dealership bothered to tell her that a repossession would ruin her mother's credit. My friend drove the 2nd car home after leaving the first car at a off site area. The 2nd cat was horrible, dirty dents all in the car just a car the dealership wanted to get rid of. $250. 00 a month was outrageous so my friend told the salesman she was returning the car that was pawned off on her mother tomorrow.The salesman never told her mother the new payment was on a different car letting the mother think it was a reduction on the first car. The second car had tire issues earlier that day and I personally attempted to at air in the right rear passenger tire but the stem cap would not come off in fact three of the caps would not come off so I took the tire off and to a local tire company had the stem replaced and air put in it. I drove my friend and another young lady toward Tallassee on I85 that eving when the drive front left blew out while on I85 doing over 70 mph and somehow got it to the shoulder and stopped. It was very close to going down a step embankment. We called the dealership and the GM Mr. Eric Cresswell, who never once asking if we were alright and told us he was sending someone to pick us up immediately then after 45 minutes we got a call Tallassee Automotive someone from Auburn saying he was on the way to get us. A very nice young man picked us up, Kendarius Floyd, .when we arrived at the dealership Mr. Cresswell took us into an office to talk but he was angry then he got childish when he misunderstood my friend said and stormed off. My friend signed some papers and we left. I believe my friend and her mother were lied to, mislead ,cheated, and still to this minute the problem has not been corrected nor satisfied. Marvin Turner Lanett, Al. Aàaààà More

Mr. Petty was so nice and honest. Very Professional I pray that I can have th 2016 QX80. It is my hearts dream. I don't have good credit i just wish someone would give me a chance on my dream vehicle. I pray that I can have th 2016 QX80. It is my hearts dream. I don't have good credit i just wish someone would give me a chance on my dream vehicle. I look at it everyday on website. Mr. Petty is very understanding he is an awesome salesmen. More

They will not honor price on a used vehicle that was published online. I provided the car price on TrueCar website -- but they would not honor that price. published online. I provided the car price on TrueCar website -- but they would not honor that price. More

Totally unprofessional! My Jeep's A/C began to blow hot air. The person at the service desk stated that "we need 2 hours to fix the problem". After only 30 minutes the car was fixed, but the bill was for a air. The person at the service desk stated that "we need 2 hours to fix the problem". After only 30 minutes the car was fixed, but the bill was for all of the 2 hours labor. I spoke with the service manager, and he stated that the fee "was basically a minimum service fee" even though I was quoted a price based on the 2 hours to fix the problem. I asked to speak with another person up the line in management and the sales manager came out. He was exceptionally rude, aggressive, and very argumentative. Needless to say, even after years of being a customer, I will not return to Tallassee CJD. More

This group of salesmen and women are top of the line! Went in looking - left out with new truck and very quick and professional! Love them - soo happy! Ken and Len G. Went in looking - left out with new truck and very quick and professional! Love them - soo happy! Ken and Len G. More