"Outstanding customer services"
The dealership had decent service however Eric Gray perform at a level I’ve never dealt with!!! It was outstanding customer service through the ENTIRE process and follow up as well. He’s kindness, attention to detail, and honesty is what attracted me too his service as he was recommended to be from another customer. I will follow Eric for as long as he sells cars that’s a promise I’ll keep!!!
"More than I expected, thank you!"
I really appreciated the thoughtfulness of the salesperson ( Eric Gray) calling me to make sure I made it back to Akron, Ohio.
I leased an electric car and he was SO helpful to assist locating charging stations.
"Used MB, from 120 miles away ..."
- Jack W
Over the last couple weeks I have been looking for a luxury sedan with lower miles and less than 10 years old. I inquired at Germain MB in the Columbus area and was greeted cordially and quickly. Over the next couple days I interacted with several folks, but mainly with Eric Gray. He shared pictures and specifics about the vehicle I was interested in through, texts, emails and phone conversations. I provided my information as needed to structure the deal with certain parameters on monthly payments and down payment. Eric enlisted his manager (Conner) to adjust the deal to meet my parameters and we were then able to strike a deal that worked for myself and Germain. When I showed up all I needed to do was sign some paperwork and physically check the vehicle out. The reveal was very cool and the vehicle was in better shape than I had imagined from the photos. Eric and the Germain team made buying a vehicle through the internet easy and stress less. Thanks again to Eric and the Germain team!!!
"Outstanding Customer Service!!"
I’ve bought and sold several cars and have met several car sales representatives and Eric Gray by far is the BEST I’ve came across. Eric was very professional and courteous and was able to get me in another Mercedes-Benz with no problem. I highly recommend Eric Gray to anyone looking for a new car!!
"Long distance purchase made easy"
As an out of town shopper, Eric made the process very easy. He answered all my questions, gave the car a detailed look for me, and coordinated my purchase over the phone. I just had to show up to the dealership and 20 minutes later I was driving home.
"Purchased from out of state"
I recently purchased a vehicle from Eric from out of state. He was great to work with and made sure I felt comfortable with the entire transaction every step of the way.
"Amazing transaction "
- Mike L
Eric and the guys at mb of Easton were great .. first of all I seen the car online and sent inquiry about vehicle , I was contacted promptly and started to work my deal .. eric sent pics and did an overall car review for me and we were able to make a deal , I flew to Ohio from Atlanta and upon arriving , I was in contact with eric the entire time and he met me at airport within 10 mins of arrival ..on first site I was in love with car , the condition was exactly how it was described to me and then some, I was ready to pay and drive back to atl . The guys cleaned the car and filled up with gas and I had a enjoyable 8hr drive back home .. I am 100% satisfied with the car and my experience at Mercedes-Benz of Easton . Will definitely recommend.. thanks and eric and your team !
I contacted Eric Gray at the Easton Merceds Dealership about a vehicle they had in their inventory. He was very quick to respond back and provide me with all the information that I needed. I would recommend Eric to anyone looking for a vehicle, whether you are in state or, like me, was out of state!
We recently purchased our first Mercedes. We found the listing on the internet and made an inquiry. Justin answered immediately and followed up with all of the information on the car and Eric made a video of the car so we could decide whether we wanted to make the 90 mile drive to the dealership. We made the drive and were greeted immediately and treated very well. Every staff member we came in contact with was friendly and helpful. (I apologize for not remembering all of their names ) It was one of the best experiences we have ever had purchasing a vehicle.
"Honest & Very Helpful Salesman"
Eric was an honest and helpful salesman, getting me exactly what I needed! He paid extra attention to my special requests of delivery as well as getting the price to a place that was comfortable for me. I'm very happy with my car! Even though there is another dealership within an hour of me, I'll travel to THIS one a few hours away. I look forward to dealing with THIS Mercedes dealership in the future!