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Eric Messier

Overview Reviews (354) Inventory (138)

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Eric Messier

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Eric Messier

Service Manager

Wally's Nissan of Latham

976 New Loudon Rd
Latham, NY 12110

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4.8

354 Reviews

Overview Reviews (354) Inventory (138)

Dealership Experience

3 yrs, 7 mos

Industry Experience

18 yrs, 8 mos

Specialties & Trainings

Nissan Gold Certified

4.8

354 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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354 Reviews of Eric Messier

April 18, 2024

Dealership Rating

Employee Rating

Phil and the crew always make sure that you feel welcomed. I even got to see Tate, the person who sold me my car 7 years ago. welcomed. I even got to see Tate, the person who sold me my car 7 years ago. More

by GINNYBRIM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Phil Gagliardi, Kelly Vincent , Tate

Helpful 0

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Apr 21, 2024 -

Wally's Nissan of Latham responded

Dear GINNYBRIM, We're so thrilled to see you received a perfect 5-star service experience at Wally's Nissan of Latham! It means the world to us that Phil, Tate, and the entire crew made you feel welcomed. We strive to deliver exceptional service in all areas, and your positive review is a testament to their hard work. Is there anything else we can do to ensure your complete satisfaction with Wally's Nissan? We appreciate your loyalty and look forward to serving you again in the future. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

April 17, 2024

Dealership Rating

Employee Rating

Truck was in for state inspection and all was good. While there wanted to take advantage to discuss lease getting close to end. Unfortunately sales people didn't seem to want to take the time. While there wanted to take advantage to discuss lease getting close to end. Unfortunately sales people didn't seem to want to take the time. More

by balderman308

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kelly Vincent

Helpful 0

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Apr 21, 2024 -

Wally's Nissan of Latham responded

Dear balderman308, We're so happy to hear that your state inspection went smoothly and you were satisfied with the workmanship. Thank you for the positive feedback! We sincerely apologize that our sales team didn't provide the attention you needed when discussing your lease end. It sounds like there might have been a miscommunication. Customer satisfaction is our priority in every area. Could you please contact our Sales Team at (518) 608-1881 directly to discuss your lease questions? We're committed to making sure you have all the information you need to make informed decisions. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

April 08, 2024

Dealership Rating

Employee Rating

Very helpful and very understanding. Worked something out to help me stay in budget. Thank you Wally’s Nissan of Latham!! Worked something out to help me stay in budget. Thank you Wally’s Nissan of Latham!! More

by Tyler Stillman

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Nikkie Traficante (Glover), Steven Ranaudo, Kelly Vincent

Helpful 0

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Apr 10, 2024 -

Wally's Nissan of Latham responded

Dear Tyler, Thank you so much for your positive feedback. We're truly delighted that our team, especially Nikkie, Eric, Steven, and Kelly, were helpful and understanding. It means a lot that we were able to work with you to stay within your budget. We're always striving to improve, so if you have any specific suggestions on how we could further enhance your experience please don't hesitate to share! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

March 31, 2024

Dealership Rating

Employee Rating

The service staff at Wally's that we have had the opportunity to work with have been wonderful. We needed a loaner car for the time our Titan was being serviced and they were able to get us one. We opportunity to work with have been wonderful. We needed a loaner car for the time our Titan was being serviced and they were able to get us one. We have 2 recommendations: We suggest that even though it was explained that it's Nissan's policy, it be very beneficial in the long run for the dealership to provide a loaner car at no charge, since the customer is already paying to have their vehicle repaired. The other suggestion we have is that having been in the industry all my life, we never charged our customers for diagnostic fee or for a loaner car. Any diagnostic fee was considered as part of the service/repair. This policy created a wonderful dealer/consumer raport and created many loyal customers that not only returned for their vehicle service, but, also became brand-loyal and purchased vehicles for themselves and family members. Many loyal customers also recommended the dealership to friends. So the little "loss" the dealership may take from free diagnostics and free loaner vehicles came back often 10 fold in the long run. The loaner cars actually give the customer real-time, hands on use of your product and often encouraged them to purchase one for themselves. More

by Monica

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Phil Gagliardi, Kelly Vincent , Ram

Helpful 0

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Apr 03, 2024 -

Wally's Nissan of Latham responded

Monica, Thank you for sharing your positive experience with our service staff and your insightful suggestions. We're glad to hear you've had pleasant interactions with our team. We always value customer feedback and appreciate you taking the time to share your thoughts about loaner cars and diagnostic fees. While we understand your perspective, dealer policies regarding these matters are often set to balance customer service with operational costs. However, we'll definitely pass your feedback along to management for consideration as we're always looking for ways to improve the customer experience. The Team at Wally's Nissan of Latham (518) 278-0766

March 28, 2024

Dealership Rating

Employee Rating

Attentive staff, quick service, great follow up Fair price , and no problems. Would use again. price , and no problems. Would use again. More

by Rob

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Apr 03, 2024 -

Wally's Nissan of Latham responded

Hi Rob, Thank you so much for the fantastic review! We're thrilled to hear that you had a great experience with our attentive staff, quick service, and fair pricing. We always strive to provide a hassle-free process and we'll be sure to let Eric know about your positive feedback! The Team at Wally's Nissan of Latham (518) 278-0766

March 22, 2024

Dealership Rating

Employee Rating

Very easy to schedule the appointment, all staff members were pleasant, appreciate the follow up to ensure we are happy were pleasant, appreciate the follow up to ensure we are happy More

by SHARITOM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Phil Gagliardi, Kelly Vincent

Helpful 0

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Mar 27, 2024 -

Wally's Nissan of Latham responded

Hi Sharitom, Thank you so much for the fantastic feedback! We're delighted to hear that you found the entire process – from scheduling to follow-up – easy and pleasant. We'll let Eric, Phil, and Kelly know about your kind words! The Team at Wally's Nissan of Latham (518) 278-0766

February 29, 2024

Dealership Rating

Employee Rating

Great customer service and work completed in a timely matter, definitely coming back for any repairs! matter, definitely coming back for any repairs! More

by MARGARITS67

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Phil Gagliardi, Kelly Vincent

Helpful 0

Report | Print

Mar 07, 2024 -

Wally's Nissan of Latham responded

Hi Margarits67, Thank you so much for the wonderful review! We're incredibly happy to hear you had a great experience with our team. We're especially glad that Eric, Phil, and Kelly provided excellent service and made the process smooth for you. We'll let them know about your kind words! The Team at Wally's Nissan of Latham (518) 278-0766

February 27, 2024

Dealership Rating

Employee Rating

Quick, friendly, professional service. Brought my truck back cleaner than before I dropped it off. Brought my truck back cleaner than before I dropped it off. More

by JJACOBY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Phil Gagliardi, Kelly Vincent

Helpful 0

Report | Print

Mar 07, 2024 -

Wally's Nissan of Latham responded

Hi JJACOBY, Thank you so much for taking the time to share your great experience! We're thrilled that you found our service to be quick, friendly, and professional. We're also delighted to hear that your truck was returned sparkling clean – it's the little things that matter! We'll be sure to let Eric, Phil, and Kelly know about your kind words. The Team at Wally's Nissan of Latham (518) 278-0766

February 27, 2024

Dealership Rating

Employee Rating

The service people are very friendly and willing to help you in any way. I had questions about my Rogue and they willingly checked it for me. My service was finished in a timely manner. you in any way. I had questions about my Rogue and they willingly checked it for me. My service was finished in a timely manner. More

by SRBORACLE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 07, 2024 -

Wally's Nissan of Latham responded

Hi SRBORACLE, Thank you so much for the wonderful feedback! We're so happy to hear that our service team was friendly, helpful, and provided you with timely service. It's great you felt your questions were addressed, and your experience went smoothly. We'll be sure to share your kind words with Eric! The Team at Wally's Nissan of Latham (518) 278-0766

February 22, 2024

Dealership Rating

Employee Rating

Great customer service from the service specialist and they were able to explain everything I needed to do to my car! I am a very satisfied customer!! they were able to explain everything I needed to do to my car! I am a very satisfied customer!! More

by MARGARITS67

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Phil Gagliardi, Kelly Vincent

Helpful 0

Report | Print

Mar 07, 2024 -

Wally's Nissan of Latham responded

Hi Margarits67, Thank you so much for taking the time to share your wonderful experience! We're thrilled to hear that our service team provided excellent customer service and explained everything clearly. It's always our goal to make our customers feel informed and satisfied. We'll be sure to pass along your compliments to Eric, Phil, and Kelly! The Team at Wally's Nissan of Latham (518) 278-0766

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