"This is the worst dealership going they lease you a car..."
This is the worst dealership going they lease you a car and then don’t respond you can’t get in touch with the service dept. They just don’t care once they get your money screw you
"Efficiency, Quality, friendliness & Professionalism "
Eric (Williams & Sheriff) have be consistent to this day. Attentive to my needs, assisting me to make sound decisions in purchasing and maintaining my vehicle
"Do NOT take your car here for repair. The service center..."
Do NOT take your car here for repair. The service center does not provide “service”. The advisors are usually nice, but I have never dealt with a group of mechanics that don’t actually fix what’s wrong with your vehicle until I went to this place.
The mechanics diagnosed my vehicle, told me what they believed was wrong, and told me how much it would be to fix it. I pay them over $2400, go and pick it up and can’t even drive my car off the block. They then told me they had to keep it and it would be an additional $785 for engine work. The car STILL doesn’t drive after paying them over $3,200 in total.
Save yourself the frustration and don’t even deal with them.
"Recall on 2019 pasifica Touring L miles 147"
- Joey Brooklyn
Needed to take care of a Recall on a 2019 Chrysler Touring L with 147 miles on it that i took from a different dealer in LI N.Y.
I called Friday and Spoke to Mr Eric Williams who made an appointment for Sunday 4 Pm.
I got there and Eric was ready for me all smiles. I was taken in right away and was offered coffee and danish and a quiet place to wait.
any other questions I had on the car were checked out and addressed right away.
I was thanked for coming in and was treated like a king.
Really a great crew and boss they have there.
The problem was found at this location and they found the solution and now all Chrysler vans are getting this fix.
Eric Williams is a really special person who makes sure I was comfortable and taken care of ASAP he is amazing and all with a real smile.
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"HORRIBLE SERVICE AND UNNECESSARY REPAIR"
HORRIBLE SERVICE. EVERY TIME I TAKE MY CAR IN THEY KEEP MY CAR FOR 5 DAYS AND DO NO WORK UNTIL THE END OF THE WEEK. THEY NEVER KEEP YOU UPDATED AND INFORMED ON YOUR VEHICLE, YOU CONSTANTLY HAVE TO CONTACT THEM FOR PROGRESS REPORT. IF YOU DON'T CALL THEM TO GET INFORMATION THEY DON'T DO ANY WORK. THEY DO A LOT OF APOLOGIZING OVER PHONE. THEY TELL ME CAR WON'T BE READY TILL MONDAY BECAUSE THERE CLOSED ON FRIDAY AND DO NO SERVICE OVER WEEKEND. MY CAR IS HELD HOSTAGE BECAUSE ACCORDING TO THEM ONE OF THE REPAIRS IS TO HAVE A RADIATOR HOSE REPLACED AND MY CAR WON'T PASS INSPECTION DUE TO ALL KINDS OF CODES COMING UP. SERVICE MAN TELLS ME THAT ALL THAT TAKES TIME BECAUSE THE RADIATOR HAS TO BE FLUSHED AND DRAINED. INITIALLY HE TOLD ME THAT THIS WAS SOMETHING THAT I WOULD HAVE TO PAY FOR WHEN I TOOK THE CAR IN AND THAT IT WAS HIGHLY RECOMMENDED AT WHICH POINT I DECLINED. NOW ITS PART OF THE EXCUSE WHY I CAN'T TAKE MY CAR. LAST TIME I WAS THERE WITH MY PREVIOUS VEHICLE FOR REPAIRS THEY TOLD ME THAT I NEEDED TO REPLACE MY BRAKES AND A ROTOR AND IT WOULD COST OVER $1000.00, I KNEW IT WAS A LIE BECAUSE I HAD HAD THE BRAKES AND ROTORS REPLACES 4 MONTHS EARLIER. I IMMEDIATELY TOOK IT TO MAVIS BRAKES. THEY INSPECTED THE CAR AND TOLD ME THERE WAS NOTHING WRONG WITH BRAKES AND ROTORS, THE MAN AT MAVIS SAID THAT HE GETS A LOT OF COMPLAINTS FROM CUSTOMER WITH SIMILAR ISSUES. THAT BROOKLYN CHRYSLER WANTS TO DO UNNECESSARY REPAIRS TO MAKE MONEY OFF CUSTOMERS. MY NEXT STEP IS TO CONTACT THEIR CORPORATE HEADQUARTERS AND NOTIFY THEM OF MY COMPLAINT. BROOKLYN CHRYSLER IS JUST A RIPE OFF. THEY CARE NOTHING ABOUT THEIR CUSTOMERS ONLY ABOUT MAKING MONEY OFF OF YOU.
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