Eric Woodall

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My durango was purchased in April 2021. I thought I got a great deal until August when my car began to shake when I drove anywhere other than the expressway. Eurbiel Esparaza, the Bettenhausen dealer, sold m great deal until August when my car began to shake when I drove anywhere other than the expressway. Eurbiel Esparaza, the Bettenhausen dealer, sold me the suv and when I called him it was agreed that if I brought it in he'd set me up with loaner while it went through both diagnostic and repair. However, at the time it was being dropped off everything changed. I told that since I live in Indiana I couldn't get a loaner and there was nobody available to check my Dodge for issues to diagnose or repair it. I was not happy; so he brought Eric Woodall, the director, in to assist. Eric said what I was told was true but since I live in Indiana he would arrange for a different date to have someone come to my home with a loaner from Enterprise, with cost charged to the dealership and they would take to Dodge back to their dealership to resolve the issue. On that agreed upon date nobody called or showed up. The next day when someone finally decided to answer the phone I learned that it none of that would happen either. Instead, I was advised to contact the warranty company they used, since I was still under warranty and that there was a location in Indiana I could take it to and pay $100 deductible. This upset me more as I had spent all this time waiting and I don't have money for a deductible because I paid to repair it on my own, nine hundred dollars for a tune up that didn't fix theissues I faced. Then,I was told by Charles at Bettenhausen that he personally spoke with the warranty company and I would need to tell them a few details about it. He also said he would make sure the dealership paid the deductible up front for my trouble. When I called the warranty company they informed me that they never spoke anyone from the dealership. GWC warranty company also went on to say what I told them so far is the first they heard of anything concerning my situation. In addition to that I needed to take my vehicle to a repair shop they recommend or work with to diagnose and create a claim based on exact cost so the warranty company could tell me what they will cover. I feel robbed. Nobody is answering my calls inside the dealership and I wish I had taken my business elsewhere. More

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