This was by far the best experience I have ever had buying a car. The entire staff was AMAZING! Our sales person was James. He went above and beyond. It didnt matter if it was raining on day one, which it was. Or below freezing on day two, which it was. He really went the extra mile to find the right car for me. He is awesome. The sales manager Frank went out of his way as well to work with us. JJ was very helpful after the purchase to help me understand all of the benefits that came with the car. The business manager Erwin was also very good. He put me at ease through the entire process. All in all it was my best car buying experience ever.
James was the most informative welcoming sales person I've ever come in contact with. He made my experience that much greater!! James made me feel comfortable with my purchase and gave me additional options. Thanks again James!!
"Great experience buying a car at Carmans"
JJ was very helpful, kind and humorous. Best experience ever buying a car. Everyone was great. Thank you all for the quick and easy process.
"Great experience. "
JJ was awesome. He answered all our questions and made the process extremely easy. He met all our needs. Him and Frank exceeded our expectations. Thanks again!
"Quick and helpful"
James and Dan were great to work with. Well with the drive from PA. I will recommend Carman to all my friends and family. Effortless!
A quick shout out to Greg & Erwin for working with me to get me in the driver seat and out the door of my new (to me) 2017 F-250. To those that read this review, I can honestly say that I personally recommend that you contact, Greg Carraway-Futch, if you’re in the market for a new or used car or truck. Very easy to talk with and he quickly responded to all my emails. In less than 24-hours, I found the F-250 online, sent an email to the dealership to see if it was still available. Received an invitation from Greg to test drive the truck, negotiated the price via email with Greg, drove 2-hours in the pouring rain to set my eyes on the vehicle, took a test drive, processed all the paper work, and drove the truck home within 3-hours after having arrived at the dealership. Folks, it just doesn’t get much easier than that so go visit Carman Ford Lincoln and let Greg put you in the driver seat of your new or used vehicle. Another shout out to Erwin Lee for making the necessary evil paper work job so easy that I thought I was sitting with an old friend that I had known for years. Buying a car is a lot like buying a house. You sign your name a million times before they give you the keys, but Erwin and I shared a lot of laughs during the paper work process and that made the time go by quickly. Oh, I don’t work for Carman Ford Lincoln and I’m not in the business of selling new or used vehicles. This review is real....5-stars!
"Great sales team"
I gave 5 stars because from beginning to end it was an amazing, easy experience! I recommend Carman Lincoln Ford to anyone to buy or lease a vehicle.
I made a deal on a vehicle on Wednesday and gave a deposit on a Ford certified vehicle (warranty of up to 100,000 miles). On Friday they called and tell me that they made a mistake and the vehicle could not remain certified because it will be for a Livery business. I offered an opportunity to fix their mistake. They wanted me to pay extra for the extended warranty. Mr Sipla was the third person I spoke to regarding their error. He was very curt and rude on the telephone from the very start of our conversation. I know they had someone offer more for the vehicle than we had agreed to he probably wanted to make the maximum amount of profit on the vehicle as possible , in spite of our signed agreement. He eventually cancelled the deal because I would not. His lack of customer service was overshadowed by his focus on his profit margin. I will never buy from nor recommend this company again.
- Dan from Wilmington
I could not be happier with my experience at Carman Ford. Joe Giacchino and his team went above and beyond to help me get the Explorer that I wanted. Joe was there every step of the way making sure I was comfortable and satisfied with the deal. They really took the time to walk me through the process and explain everything thoroughly. I really feel like they had my best interest in my mind. It was a great experience. Looking forward to driving my new Explorer! Dan from Wilmington
I was shopping for my first car, and after going to a few dealers I came to Carman. Right off the bat it was a more personalized experience unlike the others. Not knowing what I wanted besides having a budget, JJ helped me browse for my best options to overall find the one for me. All the guys here made it an easy and fast process, and I would definitely buy from here again.