Eve Knowlton

Easy transaction. Jolly was a great salesman and made it super smooth! Will definitely be back. Jolly was a great salesman and made it super smooth! Will definitely be back. More

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Service Department Has Bad Service And Broke So Many Ethical Standards When It Comes To Servicing Their Customers. I’ve Been Going Back And Forth With ALM Of Hyundai Dealership About An Oil Leak On My C Ethical Standards When It Comes To Servicing Their Customers. I’ve Been Going Back And Forth With ALM Of Hyundai Dealership About An Oil Leak On My Car Since December 2022 . I Paid For The Service In Order To Get It Fix By Replacing The Valve Gasket , Oil Pan, And Some Other Minor Issues ; Just To Find Out In Less Than A Month (January) It Was Still Leaking Oil . The Dealership Had 3 Different Chances To Look At My Car And Fix The Problem But They Kept Saying It Wasn’t Leaking Oil But I Was Buying Oil Every Week Or Getting A Oil Change Every Month So Where Was The Oil Going ? Then They Said I Had A Motor Recall (That Was A Lie) ! But Never Got Back To Me On Moving Forward With The “Recall” . I Was Told That If It’s A Recall I Don’t Have To Wait On Them I Can Go To Another Hyundai Dealership To Get It Fix . Well I Did That Just To Find Out My Car Didn’t Have A Recall So I Had To Pay $178 For The Diagnostic ; Just To Find Out It Was Leaking Oil And The Valve Gasket Needs To Be Replaced ! Mind You I Just Paid ALM Of Hyundai $900 To Replace My Valve Gasket . So Took The Car Back To ALM Of Hyundai Because I Was Within My 30 Days Of My Service So They Should’ve Been Able To Fix It ! Well That Didn’t Happen , I’ve Been Up There Multiple Times, Call, Email , And Even Ask Through Email And In Person Can We Do Some Type Of Term Agreement Since There Was A Warranty On The Valve Gasket To Let The Other Dealership Fix It . No Response They Keep Saying They’re Going To Reach Out To Me And They’ll Call Me Back And Never Did ! 2 Weeks Ago After Going Back And Forth With ALM Of Hyundai For 8 Months My Engine Locked And The Car Wouldn’t Crank . I Finally Was Able To Get In Touch With The General Manager But All He Did Was Pass Everything Back Down To The Same People I’ve Been Trying To Talk To For The Longest . Just For Them To Tell Me They Don’t Have The Equipment Or Technology To Check My Engine And Even If They Did I Would Have To Wait 8 To 10 Months For A New Engine I’ve Already Waited 7 Months Just To Get The Leak Fixed . NOW THIS WAS SOMETHING THEY HAD ALREADY KNEW ABOUT SINCE FEBRUARY BUT JUST NOW TELLING ME ‼️ ALM Of Hyundai Has Over 40 Cars On Their Lot Waiting For Engine That They Don’t Have And Some Of These People Been Waiting Longer Than Me ! More

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We were very pleased with the service we received by Marshawn and the whole ALM team. Marshawn and the whole ALM team. More

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Thank you to the GM Ken Myers, the Customer Service Representative Eve, and Joey from Service. These 3 have worked their xxxxx off to make up for what could have been prevented. Mistakes happen, but I Representative Eve, and Joey from Service. These 3 have worked their xxxxx off to make up for what could have been prevented. Mistakes happen, but I am glad to see that These 3 stand by their word in order to help my car buying experience! More

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Do not go to this dealership to buy a car. I just purchased a used car from them. Car had 2000 miles on it and had a prior issue with the navigation / safety computer. They assured me had b I just purchased a used car from them. Car had 2000 miles on it and had a prior issue with the navigation / safety computer. They assured me had been replaced and was working. The salesman Jon emailed me the car still had 45 months or 58k miles on the factory warranty. I live in a different state. I took delivery of the car and within two minutes of starting it and trying to activate the navigation the computer failed -- it clearly was not working. They advised me to take it to my local dealer to have it "reset." Dealer told me it's faulty and needs to be replaced and part is on backorder. Further, my local dealer told me the factory warranty is 24 months. They lied about the warranty. Four days later, the battery fails and is dead. They did pay to replace it, but not offering to take care of the warranty issue or the failed hardware. Tonight, they emailed me a curt email that I never paid the balance of the down payment. First of all, I certainly did and I doubt they would have finished the transaction and turned over a $45k car to me if I hadn't paid the down payment in full. They lost the check. They told me I needed to overnight them a new check accused me of not paying the balance. They are disorganized, dishonest and disingenuous. There are plenty of honest dealers out there. Drive past this one when you're shopping. More

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Jenna is super easy to work with. My family has bought all our vehicles from her and she is very outgoing! My family has bought all our vehicles from her and she is very outgoing! More

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Edit: I got my car back after 6+ months. The engine that was replaced here CAUGHT FIRE while I was driving within 48 hours of picking it up. Not a small fire. Like 8 ft flames, car totaled, The engine that was replaced here CAUGHT FIRE while I was driving within 48 hours of picking it up. Not a small fire. Like 8 ft flames, car totaled, firemen shutting down the street FIRE. And shocker: ALM hasn’t called me back to try to make this right. Guess I’ll have to handle this on my own also. Good luck getting a call or e-mail back, let alone your vehicle. It has been almost 6 months and even Hyundai corporate is having a hard time getting calls back. When we do get any information it is incorrect. I have been told multiple times that I should have my car "in two weeks" beginning about 3 months ago. All I have asked for is an honest update and I get either rudeness from Tricia or a lack of response from Joey or Ken. Also when I originally left a 1 star review someone named Eve reached out stating they would take over communication and make sure I was kept in the loop and asked me to change my rating. In good faith; I did. Have not heard back from her at all since then. This place is unethical and dishonest. More

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I bought a Palisade limited 2023 in August 2022. The car came with some paint damage. The salesman told me not to worry because that was covered by the package I had paid over 3 thousand dollars. A The car came with some paint damage. The salesman told me not to worry because that was covered by the package I had paid over 3 thousand dollars. After a month the salesman gave me an appointment. When I go there the person who works with the paint is not there. Eve gives me a second appointment and again the person of the appointment was not there. Eve gave me contact with a company outside the dealer with whom I have not been able to make an appointment. Now she never answers the call. Even at the dealer my number is blocked. I have to call from another number and they never answer. 3 months and they have never fixed the paint on the car. A car of more than 50 thousand dollars. Very good at selling, but horrible customer service. More

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Drove from GA to specifically work with this team! So grateful for my experience and absolutely love love my 2023 Hyundai palisade!! So grateful for my experience and absolutely love love my 2023 Hyundai palisade!! More

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Shady as ****! !Purchased 2019 TLX .They say the used cars are inspected. Well what is apparent if so they don't do the repairs. Purchased got home two body damaged !Purchased 2019 TLX .They say the used cars are inspected. Well what is apparent if so they don't do the repairs. Purchased got home two body damaged areas, wheel liner missing, fob needed battery, all tires bad;told this oil change November Purchased August. Did replace wheel liner, I believe because only way they would get title. At the repair told me they would look into body damage and wiper hose line was bad and they would replace February 2022 and not a word from them!!!! More

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