Felix Nieves III | Page 2

Felix was extremely knowledgeable and patient with us as we chose our new vehicle. It was a nice experience at Hyundai of New Port Richey. we chose our new vehicle. It was a nice experience at Hyundai of New Port Richey. More

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The people here are super friendly and helpful. The gentleman I was working with, Felix, took a genuine interest in me and my needs and was able to find me the perfect vehicle for my family. The store gentleman I was working with, Felix, took a genuine interest in me and my needs and was able to find me the perfect vehicle for my family. The store was clean and they clearly took an interest in making sure everyone is in a safe environment. More

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This is a very dangerous place to shop for a car.Hyundai This is a very dangerous place to shop for a car. Hyundai of New Port Richey review !!!!UNSAFE LOT!!!! On 2-12-2020 I went to help my stepdaug This is a very dangerous place to shop for a car. Hyundai of New Port Richey review !!!!UNSAFE LOT!!!! On 2-12-2020 I went to help my stepdaughter buy a new car, we stopped by Hyundai of new port richey. We were helped by Felix Nieves, he was cocky but helpful until we got in a car with him. While we were looking for a certain color car around the lot, Felix put the car in reverse and hit the gas bragging about the rear view camera and all it’s safety features, then BAM he slammed into a light pole. He never asked if we were ok and never told anyone about the accident. The next day I was in so much pain and had to go to the ER. Now I have a torn disk in my lower back and they want me to get cortisone shots, but I refused because of all the complications that can happen with said shots. Now they think my injuries are not sufficient. This place is not safe to shop at, not family friendly and they don’t care about their customers. Please go elsewhere to buy a car. This review will be posted on google, Facebook, and filed with the Better Business Bureau. More

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Felix Nieves was very professional and helpful. He answered all of our questions and showed his knowledge about the car. At every stage of the sales process was very supportive and helped to solve all answered all of our questions and showed his knowledge about the car. At every stage of the sales process was very supportive and helped to solve all our needs. He did an excellent job for us. More

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Assistant Service manager ROXANNE CURRAL When I came in for service, i was greeted with respect and kindness. IT'S BEEN TO LONG SINCE I FELT THIS there is at least one beautiful person in th When I came in for service, i was greeted with respect and kindness. IT'S BEEN TO LONG SINCE I FELT THIS there is at least one beautiful person in this crazy world,,and she showed compassion and concern for me and my car. I would like to see her promoted to service manager thank you deeply Roxanne Curral Leo Rhault More

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Felix was awesome to work with. He was very informative and made sure I was at a 10 before I left! Ben in finance was also a pleasure to work with and very informative. Kevin and several others in service and made sure I was at a 10 before I left! Ben in finance was also a pleasure to work with and very informative. Kevin and several others in service are always a pleasure to work with. I feel like everyone knows me there. I don't think I will ever go anywhere else. You have a customer for life! More

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Was greeted by Felix and introduced to what ended up being my new car! Felix was very thorough informative and absolutely helpful with every detail of the vehicle. I am so appreciative for all the inf being my new car! Felix was very thorough informative and absolutely helpful with every detail of the vehicle. I am so appreciative for all the information he provided. He did a complete walk around and went over all the major helpful details of the car, took his time, did not rush, answered all my questions and assisted with all the amazing features both safety and entertainment of my new Elantra. I am so grateful that I had such an awesome salesman help me! I highly highly highly recommend Hyundai of New Port Richey all the staff are very friendly and welcoming. I confess I was skeptical at first after getting negative feedback from a different dealership however I gave this one the benefit of the doubt. I got a great deal on my new car I would not hesitate to come here again! Thank you Felix and thank you Hyundai of Newport Richey! More

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Clearly forgot the Customer in Customer Service So I stopped into my local Hyundai dealership today (Hyundai NPR) for a tire repair. Last night I drove over something, it was leaking slowly and it w So I stopped into my local Hyundai dealership today (Hyundai NPR) for a tire repair. Last night I drove over something, it was leaking slowly and it went completely flat over night. I filled it today and took it in for a tire repair where I was met with Jason, today's Service Advisor. After inspecting the tire it was deemed that I needed a new tire. I purchased a road and hazard warranty for my 2018 car when I purchased it and I still have a full factory warranty. Jason came back and asked me if I want a different brand tire with a different tire tread or he would have to order a new tire that wouldn't be here until tomorrow as they were out of stock. My car has less than 30K on it, I WANT MATCHING TIRES. He states he can put my donut tire (glad I even have one AT MY COST) on and come back tomorrow. After speaking with my wife she reminded me that I should be receiving a rental as this donut tire clearly has a warning sticker on it that it is a temporary tire. I asked Jason to look into a rental and here's where it takes a turn for the worst. He asked the service MGR Andrew Hutchinson, if I could get a rental. He stated "that the donut is safe to drive on". Mind you I have to drive to Tampa at 5:00am in the morning and use my car for work. The tech then says that "I know people that drive for days on a donut". Just because you can has no reflection on if you should. I then said " Its Pasco county people also drive on donuts for months!!" I then made the comment that "look up my name and see how many cars I have purchased here", "there must be something you can do?" (My wife and I have collectively purchased 8 vehicles in Mr. Finks dealerships.) Andrew Hutchinson's response....."I don't care how many cars you have bought!!" I then stated "good enough, I hope this tire issue was worth it". Mr. Fink, I' will be seriously doubting if I purchase another car at any of your dealerships anymore after how this was incorrectly handled. I walk over to my salesman Felix, after just speaking to him about how my 16 year old daughter will be getting her new car next month", while I was waiting for the tire repair, and told him what happened and that the new vehicle purchase next month is CLEARLY not happening after how a loyal customer was treated over a $150.00 tire. He says "hold on let me talk to Drew!" The manager stated calmly that he didn't have any cars available. So I then leave to head home on my donut, telling myself it was a good decision to buy another new car. New cars are always nice because they are new, Customer service is the reason dealerships have repeat customers. More

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In and out Got there after 6pm and Felix had me in a 2020 Elantra just before 8:30 :) very happy with the new car. Thank you guys! Got there after 6pm and Felix had me in a 2020 Elantra just before 8:30 :) very happy with the new car. Thank you guys! More

by Trutland86 Verified Customer Verified Customer

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Good excellent and nice The place is nice and professionally laid out. Customer care is perfect and smiling service writer. It didn’t take long for them to do all repairs and The place is nice and professionally laid out. Customer care is perfect and smiling service writer. It didn’t take long for them to do all repairs and service. Left with a done repairs and a clean car More

by Ratu Verified Customer Verified Customer

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