Fletcher Dixon

First of all I'm a huge Toyota fan, and normally I feel treated with utmost respect when I visit Jerry's Toyota (Joppa Rd) but my last visit was not so pleasant. I took my 2022 Highlander which I purchased treated with utmost respect when I visit Jerry's Toyota (Joppa Rd) but my last visit was not so pleasant. I took my 2022 Highlander which I purchased at this location in earlier this month for maintenance. As I went to pick it up I was interested in a 2019 used Lexus and I inquired about it and in a nutshell I purchased it. Being a used car of course I looked it over but I didn't notice the crack in the windshield until about 3 days later. I left several messages to my salesman and they never returned my call. Once I finally reached them they suggested there was nothing they could do since they were not sure when it occurred. I took it to Safelite and they discovered that the windshield had been previously sealed meaning the crack was in the vehicle before I purchased it. So when I returned to Jerry's to explain this to the manager I spoke with (Dmitry) was rude and sarcastic and did not want to help in any way, due to the amount I paid for the vehicle I really felt like I should have been compensated in some manner. This incident left a sour taste in my mouth when this should have been a happy occasion purchasing a car. More

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Excellent with quality service. My sales person Mr Fletcher Dixon was extraordinary. Helpful and kind very patient and gave me exactly what I wanted My sales person Mr Fletcher Dixon was extraordinary. Helpful and kind very patient and gave me exactly what I wanted More

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They where very helpful and nice to me. Explaining what I'm getting with vehicle. Explaining what I'm getting with vehicle. More

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What a great experience with whole dealership. They look like they really care for the people that work there and their customers They look like they really care for the people that work there and their customers More

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Jerry's is one of the most excellent,outstanding awesome car dealership that I know. The sales people are very caring, kind and professional. Jerry's take the time to help and make sure you have the best ex car dealership that I know. The sales people are very caring, kind and professional. Jerry's take the time to help and make sure you have the best experience with them. The sales person that I had was Mr. Fletcher Dixon. He was excellent words can not express how grateful I was to have Mr. Fletcher and his team working with me through my process of purchasing a Honda HRV SUV. Mr Fletcher was very caring and kind and professional. He made my experience at Jerry's Toyota a great experience. His manager was also great.The person that helped with the financing part he also was great. I would like to encourage those who are looking for an excellent and great car dealership place. Go to Jerry's Toyota where you will get the most excellent customer and experience. Jerry's know how to take care of their customers and they will take good care of their customers. You won't be disappointed with the service. Wanda. Stars⭐⭐⭐⭐⭐ More

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Watch them close ! They will try yo sneak in fees and charges hoping you won't notice ! The finance people will have you sign a electronic pad with out telling you what your signing or explaining it to charges hoping you won't notice ! The finance people will have you sign a electronic pad with out telling you what your signing or explaining it to you. Please check the window sticker, they sales people will yell u it has features that it doesn't have !! Best to go some where else !! More

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Today I was amazed with Mr. Dixon!He is highly Today I was amazed with Mr. Dixon! He is highly professional, tech savvy and educated. His kindness and knowledge make him the most beautiful person Today I was amazed with Mr. Dixon! He is highly professional, tech savvy and educated. His kindness and knowledge make him the most beautiful person I ever met. He gave me a detailed description of my new hybrid venza .I feel grateful to have such a patient and knowledgeable man. Thank you Mr. Dixon! You're great!!!🤩🤩🤩 More

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Unwilling to work with reasonable offers despite best efforts and a positive attitude about the practicality of asking 6-8 thousand over MSRP on a “new” car with 2600 miles on it. efforts and a positive attitude about the practicality of asking 6-8 thousand over MSRP on a “new” car with 2600 miles on it. More

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Knowledgeable and honest negotiations From the moment we sat down with our salesman, Fletcher Dixon, we knew he was extremely knowledgeable. We had everything worked out as far as the car From the moment we sat down with our salesman, Fletcher Dixon, we knew he was extremely knowledgeable. We had everything worked out as far as the car and price that we were willing to settle on. Even after changing our mind several times, he remained very professional and patient. He is without a doubt the best sales professional I have purchased a vehicle from. Their service department is also extremely helpful and professional. More

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Good Experience I purchased my 2019 Camry in October at Jerry's. Mr. Fletcher Dixon was the gentleman who handled the transaction. He made the whole process of buyin I purchased my 2019 Camry in October at Jerry's. Mr. Fletcher Dixon was the gentleman who handled the transaction. He made the whole process of buying a car as easy as possible even when they had to go to another dealer to get the particular color I wanted. I wanted a silver LE. Within an hour or 2 the car was there washed and ready to hi the road. I definitely would recommend Jerry's and Fletcher Dixon to any one who is thinking about buying a Toyota. More

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