"Great dealership with excellent customer service. The..."
- K_ Verified Customer
Great dealership with excellent customer service. The staff, especially Fook, were friendly and professional. Everything, from the test drives to the paperwork, was smooth. Thank you for making buying my Lexus smooth and easy!
Thank you for your confidence in Jim Falk Lexus of Beverly Hills. It is wonderful to hear that our team continues to provide you with great service and we look forward to your next visit!
December 18, 2020
"No follow through - After waiting the better part of a..."
- TRACY21 Verified Customer
No follow through - After waiting the better part of a day (and several phone calls), the car was delivered to my home after dark, garbage on the front seat, mats still in in original plastic wrapping, tires not filled with Nitrile as promised.
I placed a call the sales manager John Kim the following day (11/12/20)
and have yet to hear a word from him.
This is the third car I have purchased/leased from Jim Falk Lexus sadly
it will most likely be my last.
Tracy - I apologize for the state of your vehicle upon delivery. We strive to make the purchasing process seamless, and I am sorry if this was not better reflected in your time working with us. I would also like to apologize for any trouble you have had getting in touch with my team, and I would appreciate another opportunity to speak with you to see if I can make things right. I will search for your contact information, but in the meantime, please do not hesitate to give me a call directly. Thank you, John Kim - General Sales Manager - (310) 274-5200
November 06, 2020
"Sales department is great Thank you so much Andria you..."
- RPVRAY Verified Customer
Sales department is great Thank you so much Andria you are a great sales lady I do have 1 problem and thats the service department .They are very courteous and professional .I have problem with their outside upholstery shop very shabby work.
Joe in service department is doing a great job to resolving my issue .I feel the upholstery shop should treat Jim Falk Lexus as a 5 star dealership as they deserve they should not provide substandard work to Jim Falk Lexus .You really got a black-eye on this one. Renard Smith
Renard - Thank you very much for your business. I'm sorry that you weren't completely satisfied with our service, but I'm happy to hear that Joe is helping make things right for you. We appreciate your feedback and if there is anything further you would like to share, I would be glad to take your call. Dominic Vinci - Service Manager - 310-274-5200 EXT.500
August 23, 2020
"Sales person, price and finance experience great, vehicle..."
- TKARRAA Verified Customer
Sales person, price and finance experience great, vehicle delivery poor. No explanation of car futures and car was dirty we put our own license plate
Thank you for trusting us with your business. I apologize that your vehicle delivery experience wasn't up to our five-star standards. I appreciate this feedback, but I would also be glad to speak with you directly. Don't hesitate to give me a call if there is anything that I can do to assist you. John Kim - General Sales Manager - (310) 274-5200
July 27, 2020
"Great price, And customer support, purchase and helped..."
- SAMARSAMITZ Verified Customer
Great price, And customer support, purchase and helped with a good quote 👍 thanks, they where polite and helpful with their words , loved their service thanks
Thank you for this fantastic review of Jim Falk Lexus of Beverly Hills, Samar! We're so glad to hear that our team went above and beyond to deliver exceptional service and get you a great deal. We're grateful to have you as a customer - and we hope you're enjoying your new car!
May 26, 2020
"Good service everything was done on the phone and they..."
- BHANGOO2001 Verified Customer
Good service everything was done on the phone and they delivered the vehicle to my house with great care and sign all the paperwork at my house thanks to all of you for the service.
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