"Service costs are unreasonable and service rep was a..."
Service costs are unreasonable and service rep was a little vague in his quote. I was charged $90 to tell me my battery was dead. I clearly knew that as that was what I told the rep when I got. Doesn't make sense for me to pay for information that I already knew. Shady way to pad revenues.
"Had vehicle in for NC state inspection. Vehicle washed..."
- t lynch
Had vehicle in for NC state inspection. Vehicle washed and ready to go quickly. Always prompt and friendly service from service department and porters. First class.
"Paul Newman once again went above and beyond to take care..."
Paul Newman once again went above and beyond to take care of me in a pinch. I had an issue that required immediate attention and Paul made sure it was taken care of promptly. Thanks again Paul.
"Working with Bobby S. has always been a pleasure. I never..."
- Julie M.
Working with Bobby S. has always been a pleasure. I never want to buy a vehicle anywhere else! Exceptional customer service, outstanding experience, excellent automobile
"As usual, the service was great. The representative was..."
As usual, the service was great. The representative was friendly and informative. Everyone is always respectful and helpful. It is always great to get a complimentary carwash.
"Communication and Explaination was best part"
Frank did a great job from the begining to end, great communicator whcih is most important with big job on your car.
Excellent Service from Franc
"Frank has taken care of my AMG GLC43 since I purchased..."
- Jeff Bennett
Frank has taken care of my AMG GLC43 since I purchased it. He is always timely, helpful, and gives me updates while the vehicle is in for service. The service department at this dealer is great. I would recommend Frank and Mercedes Benz of South Charlotte
"New Car Delivery"
This experience was great, our salesperson George Tretiu always goes out of his way to make things go well . He is a straight forward sales person which we really appreciate.
The dealership personnel are always friendly and remember
"Mercedes Benz Of South Charlotte has the best sales and..."
Mercedes Benz Of South Charlotte has the best sales and service department in the South! I have been treated with the utmost respect and kindness when I go to the dealership. Janusz Walczak is my sales rep and he always greets me with the greatest smile and gives me the biggest hug! You just can't beat it anywhere, they're great!!!! I've been to other Mercedes Benz dealerships and if they don't think you have money, they will ignore you. Little did they know! Smh lol
I'm truly happy at Mercedes Benz Of South Charlotte! If you're looking to purchase a Benz, this is the place to be!
"Very Bad experience"
The service took 4 hours to do an oil change. Francisco the service representative was rude. I will go to different dealership next time. I have never had such a bad experience. My vehicle only had 6200 miles and only needed a quick oil change that turned into a very bad experience. Everyone else there was great, but you know it only takes one person to make the whole experience awful. I gave a 3 rating due to what I experienced with Francisco. If not for him and it taking 4 hours to do an oil change with a scheduled appointment, my rating would have been higher.