" Salesmen didnt follow through with sale!!!"
So my overall car purchase was alright I suppose don't have any problems with that except for when the process of showing my vehicle and how it all works wasn't shown to me by my actually sales person but another employee that was red flags. To me its the little things that count, the sales person didn't follow through with the whole sale from start to finish, once he knew it would work he left me hanging to continue getting more sales. Last but not least they kept telling my son who referred me that I would get a 100.00 check for him refereeing me to drive here, I have been waiting almost three weeks now and still haven't gotten the check that I have been told its been sent. To some that may come off as false advertisement.
"James Hutchinson was an amazing service director at..."
James Hutchinson was an amazing service director at dodge, he went above and beyond to help me when another manager was out right ugly to me. To the point I wanted to just get rid of my van, but he saved me from feeling like that and gave me all the reassurance I needed, and stayed true to his word. Any problem ive ever had, I've always been able to contact him and have my van taken care of a.s.a p. You all are getting a good asset to your company, the next vehicle i get will be from him :)
"I really appreciate all the assistance and excellent..."
I really appreciate all the assistance and excellent customer service from the team that was helping us. From the minute we walked in the door until we walked out we felt welcomed. Any employee that was around asked us how we were and if we need water or anything. Eddie was available to answer any questions we had and made sure we were happy with our purchase. Carlos explained everything from beginning to ending. He answered all the questions we had. Frank was willing to Show us as many vehicles as we wanted . I definitely recommend this location! A +++
Frank is the best that is out there! My husband and I have been going to him for years. Thank you for all that you did for us we Iove our new truck.
"Two new trucks"
Frank really went out for us and getting me and my son a great price on our new trucks. Thanks again Frank for your Awesome service!
"Best service that I’ve ever received. "
I am now a Chevy guy. This dealership has a family feel. I walked in a was immediately treated as a person, and not like a customer. That doesn’t happen at other dealerships. Other places lake the family feel.
"Getting out of a jam"
- Trax happy
These people were great!! They help me get out of big jam. I am so thankful for all they did. Thank you Frank and Nathaniel for all your help !!!
Frank was great in starting the process, Ernest Cruceta went above and beyond in making my dream car come true. Ernest showed a lot of respect and compassion in his job performance. Definitely recommend Ernest to anyone looking to buy a car.
Other Employees Tagged:
"Above and beyond!"
- Satisfied Customer
Thank you Frank Cerda for providing outstanding and amazing customer service! You and your staff were very attentive and helpful and we couldn't have asked for a better experience.
Because of your effort, I was able to drive away a very satisfied customer in a BEAUTIFUL car! We will continue to visit your store in the future as well as recommend it to others.
I definitely look forward to working with you in the future!
You're a ROCKSTAR!
"Purchase of new vehicle"
Frank was very helpful he went above and beyond to get us a deal done. We had been turned down by other dealerships but not Capitol they truly were a blessing. Can’t thank Mr. Cerda enough. Thank you!!!!