Frank Marsala
New cars sales mananger
Lexus of Pembroke Pines
16150 Pines Boulevard
Pembroke Pines, FL 33027
181 Reviews
Write a Review181 Reviews of Frank Marsala
March 13, 2024
Frank the manager along with Eid and Sofia were great to work with Also, Art was great work with Also, Art was great More
Other Employees Tagged: Sofia De Cespedes, Eid Alkabouni
March 12, 2024
Igor was outstanding, friendly, considerate, and accommodating. I brought in my written CarMax appraisal that Igor advised they would honor (not maybe, not try, not consider, HONOR). The sales manag accommodating. I brought in my written CarMax appraisal that Igor advised they would honor (not maybe, not try, not consider, HONOR). The sales manager, Frank refused to accept the CarMax appraisal or even come close to it. When I protested and advised I was assured it would be accepted, he stated, "I never promised you I would accept your CarMax appraisal." No apology. He said, I'll give you another $1k off the price (I guess that was the apology). I recommend Igor, but can't endorse Frank's general demeanor and attitude. The deal ended up better than any of the other Lexus dealers in South Florida could offer, so I took it. I sold the car to WeBuyAuto.com for $3200 more than Frank would even consider offering. I also got a better financing deal here than the other dealerships were offering. Don't assume Pembroke Pines Lexus will honor your CarMax appraisal, regardless of what your sales person tells you. More
Other Employees Tagged: Igor Aranovskiy , Hotneil Crespo, Finance Dept., 5-Stars
February 29, 2024
Excellent service. The team was knowledgable, accommodating, and very kind throughout the process. Juan Correa went above and beyond to make sure I got everything taken The team was knowledgable, accommodating, and very kind throughout the process. Juan Correa went above and beyond to make sure I got everything taken care of on my car. My car came back looking and working as if it were new! Thank you, Lexus of Pembroke Pines! More
Other Employees Tagged: Richard Monivis, Michele Alter, Jeremy Rivera, Scott Mankin, Sal Kamal, Andre Armani, Adam Hoglievina , Juan Correa
February 15, 2024
I felt well taken care of at the Lexus service department. Instructions were clear and my wait time was shorter than quoted. department. Instructions were clear and my wait time was shorter than quoted. More
Other Employees Tagged: Mike Banko, Jaime Garcia, Moez Sachedina
February 04, 2024
Very friendly but it did take a bit longer than expected, about 1 hour longer but the staff was very friendly. about 1 hour longer but the staff was very friendly. More
Other Employees Tagged: Nathan Behrent
January 29, 2024
You can easily tell Tom is a professional. Tom was able to bump our delivery up a day earlier than we scheduled by moving a few things around in his busy end of month schedule. Big Thumbs up Tom was able to bump our delivery up a day earlier than we scheduled by moving a few things around in his busy end of month schedule. Big Thumbs up for Tom and the finance department.... More
Other Employees Tagged: Tom Abrahams
January 29, 2024
Aaron was friendly, personable, and very helpful in getting us our car! He is very knowledgeable and you can tell he enjoys his job. Thanks Aaron! getting us our car! He is very knowledgeable and you can tell he enjoys his job. Thanks Aaron! More
Other Employees Tagged: Steve Pastukhov
January 27, 2024
I can’t say enough about Lexus of Pembrokes Pines. This is my 4th Lexus from them it has been an amazing experience. Dealing with Tom Abrahams and Frank Marsala was a pleasure to work with to make my This is my 4th Lexus from them it has been an amazing experience. Dealing with Tom Abrahams and Frank Marsala was a pleasure to work with to make my deal pleasure. More
Other Employees Tagged: Tom Abrahams