I have purchased many cars in the past but not at this dealer and it was like they welcomed you to their home. Buying a car is stressful but they were very laid back and gave me a great experience from beginning to end.
Me and my husband made an appointment with Harold Mota with the purpose of seeing the XT4 model. We been car shopping at other dealers for awhile because my Honda Crv lease was about to end. I was looking for a better car and at Pepe's Cadillac I got an amazing vehicle. The customer service exceeded our expectations it was very informative and helpful. We are so happy with our purchase. I would highly recommend.
"Very Good Service"
I came in with items that were promised to be fixed at the point of sale and the service department did it to my satisfaction.
"Does not stand behind word"
First of my name is not Alfred. I bought a certified pre owned (2nd in 2 yrs from you), and I find out the tires were at the lowest level acceptable for a certified pre owned & they were plugged, which I found out about a week later. Your business manager sold me a tire warranty for $800 & told me something like that would be covered. The dealership I took it to in Florida told me the person that sold me the tire warranty was full of crap because it’s not covered. When I called frank he said yea it’s covered just take it to any dealership & they will take care of it......complete lie!!! Also, I needed to get you guys the title & when I tried to call frank to let him know the dmv in Florida would not release the title until the car was paid off, I never received a phone call back. After calling 4 times I finally got a call & frank told me the new title would be $100 charge. I told him dmv said it was TEN dollars. I was also let to believe hat the car was financed thru GMAC & when I received the payment book it was a company I never heard of. TOTAL DISAPPOINTMENT ON MANY LEVELS THIS TIME AROUND. . I buy a new car every 2 years & it’s sad to say you will never see me in your dealership again after this experience
"PePe Cadaliac they are old school, when a hand shake ment so"
- Ben gruber adjusters inc
I have purchased several cars form the guys over the years. These guys are old school. They know how to get the job done. I am treated like I’m a very important person. They kind of make you feel like family. Nobody talks out of both sides of their. Honest hardworking guys. If you want a Cadaliac, then your in the right place at Pepe......
"2017 XTS purchased "
Our sales guy Alex was great.
He was knowledgeable, kind and professional.
No pressure like other dealers.
He worked with us to make our decision.
Also the financial manager was great.
Again no pressure.
We love our car.
Thanks for the great experience.
Steve and Gerri
The place to buy your new or pre-owned Cadillac,excellent ,fantastic,superb! Service wait time was reasonable and they give you coffee.And they wash your car!
We are very happy with our decision to lease from Pepe Cadillac.
Our sales person David was very friendly and patient with us.
outstanding service. Very knowledgeable. We had a great experience.
"Fantastic customer service"
The Pepe Cadillac team went out of their way to make my purchase a delightful experience. My Sales Consultant David provided top notch professionalism as well as a wealth of product knowledge. It was a perfect car buying experience!
"Very pleasant experience "
We got a great deal on a Cadillac xt5. I was so happy. The experience we had at this dealer was amazing. David, our salesman, was wonderful. I would definitely recommend this dealership to anyone.