Frankie Devita

Mercedes-Benz of Orange County powered by Benzel-Busch responded

I'm sorry to hear about your negative experience with our service manager. Providing excellent customer service is our priority, and we apologize for falling short of your expectations. We value all our customers, and it's disappointing to hear that we failed to address your unique problem with the care and attention it deserved. Your feedback is important to us, and we'll take it into consideration as we work to improve our services. If there's anything specific you'd like to discuss or if you'd like to give us another chance to make things right, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future. Best Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

I'm sorry to hear about your disappointing experience. Let's address each of your concerns: Alignment: We apologize for any inconvenience caused by the repeated recommendation for an alignment. We always strive to provide honest and transparent service recommendations based on the condition of your vehicle. Your feedback is valuable, and we'll investigate to ensure proper procedures are followed. Tire Replacement: We regret any confusion regarding your tire wear and the need for replacement. Our goal is to ensure your safety on the road, and tire alignments are often recommended to maintain proper handling and prevent premature tire wear. We'll review our processes to ensure accurate assessments and recommendations. Safety Inspection: We apologize if there was any misunderstanding regarding the safety inspection. Our priority is to uphold safety standards, and we follow guidelines to ensure your vehicle meets all necessary requirements. We'll address your concerns with our team to improve communication and clarity in the future. Service Time: We understand the importance of timely service, and we apologize for any delays you experienced. Your time is valuable, and we'll work to improve our communication and efficiency to provide a smoother service experience in the future. We appreciate your feedback and take your concerns seriously. Please reach out to us directly so we can further address your specific issues and work to regain your trust. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're delighted to hear that our staff provided you with knowledgeable and helpful service throughout your transaction. Best Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your fantastic review! We're thrilled to hear that our staff, particularly Mr. Devita, provided you with helpful, knowledgeable, and supportive service. Providing an exceptional experience for our customers is what we strive for, and we're delighted that we could make your visit enjoyable. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We're truly sorry to hear about the challenges you faced during your recent service experience with us. Your feedback is extremely important, and we sincerely apologize for the inconvenience and frustration caused. It's disheartening to hear that your service took longer than expected, and we understand how frustrating it can be to encounter delays in obtaining parts and tools necessary for the repair. We strive to provide efficient and timely service, and we regret that we fell short of your expectations in this regard. Furthermore, we apologize if there was any confusion or lack of clarity in communication. Providing transparent and straightforward answers to your questions is essential, and we apologize for any instances where this wasn't the case. We understand your decision to explore other options, and while we're saddened to lose your business, we respect your choice. Please know that we take your feedback seriously, and we will use it to improve our processes and ensure that such issues are addressed promptly. If there's anything we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust in the future. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for taking the time to share your experience with us! It's fantastic to know that our service team efficiently handled your vehicle's needs and took the time to explain the entire process to you. We understand the importance of transparency and clear communication, and we're delighted that you felt well taken care of. Best Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with our service department! We're glad to hear that we were able to promptly accommodate you and diagnose the issue with your vehicle efficiently. Best Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for taking the time to share your experience with us. We're truly humbled by your kind words and thrilled to hear that our parts and service team exceeded your expectations. We understand how stressful it can be when your car needs urgent attention, and we're glad we could provide you with a quick and professional service to alleviate some of that pressure. Your satisfaction is our utmost priority, and it's heartening to know that our team's efforts made a positive impact during your visit. Warm Regards, Michael Hill mhill@benzelbusch.com