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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.1
379 Reviews
4.1

379 Reviews

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379 Reviews of Frany Zepeda

November 28, 2025

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Employee Rating

Great service great management personnel I’ve been coming here for years getting better every time More

by Rociohernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elvin Carrera

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Nov 29, 2025

Group 1 Buick GMC South responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 08, 2025

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Employee Rating

Chris Meyers is the best. I don’t know what you pay him but it’s not enough. He’s the reason I keep coming back. More

by mayfieldstuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Meyers

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Nov 09, 2025

Group 1 Buick GMC South responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 07, 2025

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Christian was our service advisor and he was the best we ever had there. He communicated with us very well and done what he said. More

by jimmyshed
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 09, 2025

Group 1 Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC South. Please don't hesitate to reach out if there's anything additional we can do for you.

November 05, 2025

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Employee Rating

Very pleased with the service and attention. Appreciated the ride home and timely communication on service progress. Thanks More

by havenjd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Garcia

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Nov 06, 2025

Group 1 Buick GMC South responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 01, 2025

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Gracias a todos por su buen servisio los boy a recomendar con mis amigos y mi familia asta pronto More

by ROEL GONZALEZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Ena Pasasin

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Nov 02, 2025

Group 1 Buick GMC South responded

Hola Roel, ¡nos alegra mucho que hayas tenido una experiencia tan positiva! No dudes en contactarnos si hay algo más en lo que podamos ayudarte.

October 14, 2025

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Sales lady was awesome price was very fair gave me a tour of the dealership provided me with all services that I may need in the future with my new truck More

by batmanxavier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Anthony Morelli, Hannah Wilson, Ena Pasasin, Kim Diaz

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Oct 15, 2025

Group 1 Buick GMC South responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 07, 2025

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Every time I bring my truck there they are very courteous and friendly and greet u with a smile and they know what they are doing More

by solomonanderson33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 09, 2025

Group 1 Buick GMC South responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 05, 2025

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The service was absolutely horrible. I waited on my car 4 hours for a simple oil change. No car wash because the crew went home.and they did net check tire pressure. Nor rotated my tires More

by Khdaniels48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 07, 2025

Group 1 Buick GMC South responded

Hello Khdaniels48, I sincerely apologize for the experience you had during your recent visit. Waiting that long for an oil change and not receiving the additional services you expected is unacceptable, and I completely understand your frustration. Your feedback is extremely important to us, and I assure you this is not the level of service we aim to provide. We always strive to complete oil changes within about one to one and a half hours on average, but clearly, we missed the mark this time. I’m very sorry that your vehicle was not properly checked for tire pressure and rotation, and that communication fell short when the wash crew had already left for the day. I would like the opportunity to personally make this right and ensure your next experience is handled with the care and efficiency you deserve. Please reach out to me directly at your convenience so I can review your visit in detail and find the best way to regain your confidence in us. Thank you for bringing this to my attention — your feedback helps us improve both our process and our customer communication. Best regards, Elvin Carrera Service Manager ecarrera@group1auto.com

September 23, 2025

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Employee Rating

On time fast great communication good loaner options available very welcome stuff Thanks to Shane More

by Leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 25, 2025

Group 1 Buick GMC South responded

Hello Leo, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 05, 2025

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This location is absolutely the worst at sales and customer service. After you pay for a maintenance plan, they service attendants kept sneaking in an oil change charge after I explain over and over i More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony Morelli, Hannah Wilson, Kim Diaz , Can you give less than a 1 star?

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Sep 07, 2025

Group 1 Buick GMC South responded

Hello Joe, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and the frustration it caused. It’s never our intention for our customers to feel misled or receive service with anything less than respect and transparency. We take concerns like yours very seriously, especially regarding service charges, communication, and follow-up. I would like the opportunity to review your visit in detail and address the issues you mentioned. Please reach out to me directly at ecarrera@group1auto.com so I can personally look into this and work toward a resolution. We value your business and hope to regain your trust. Best regards, Elvin Carrera Service Manager

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