We have purchased 4 cars from Hendrick dealerships over the years this will be the last time we do so based upon the overall experience.
"Great customer service! "
We had a great experience with everyone that helped us! Terrance was great, Steve was great, the entire team worked hard to get me what I wanted!
Nekka & Scott!
"Robert was a great salesperson and would buy from him again"
- Richard 2
Awesome dealership and great customer service. I would definitely purchase from this dealership again and would recommend friends and family to purchase here also and had an awesome experience with the purchase of two 2019 models vehicles.
"Great Dealership "
I just bought my first brand new car a little over a month ago. I traded in my 2006 Honda Accord for a 2019 Honda Civic. My sales associate, Ken Nance, couldn't have made the buying process easier, or more fun! I've always brought my Accord here to be serviced, but this was the first time that I actually purchased a vehicle here. The process was very smooth and wonderful, and Ken truly made my mom and I feel like family. I still get calls from him, checking to make sure that I am still happy with my purchase, and that if I need anything, not to hesitate to call him. I have received several emails and letters after purchasing my car that welcomed me into the Honda family. I know that if I decide to buy another car in the future, i will definitely come back here! And although I did not visit the service department that day, I absolutely love Connie Underwood, she is the absolute best!!
"Friendly Service, True to their word"
We found our new pre-owned Toyota Camry on USAA's Car Buying Service (TrueCar). Upon first contact with the dealer, we were treated without pressure of any kind. As we were in central Virginia and Honda Cars of Rock Hill is just south of Charlotte in South Carolina, they graciously held the car for us for almost a week before we could get down there.
The price was as advertised, the USAA discount was applied without comment, and they worked with us to title the car in Virginia. No addon pressure. We were treated as valued customers and made to feel "at home" immediately upon walking in the door.
A special shout out to these folks who were all professional, courteous, and a pleasure to work with:
Pete Pistone (Sales Manager) - our initial contact. Quickly answered all our questions about the car.
Neil Weinstein (Sales Manager) - worked out the details of registering in Virginia and provided all the details and fees for us prior to our visit.
Rafael Guerra (Sales Consultant) - Took care of us when we arrived; no pressure, no up-selling, patient, and professional. Rafael was a joy to work with.
Fred Woodfin (Business Manager) - Fred took the time to explain all the purchase/financing/registration details. After I discovered later that Extended Maintenance contract really wasn't for us, Fred took the time to get it cancelled without any pressure whatsoever to keep it.
I highly recommend working with all of these good folks at Honda Cars of Rock Hill!
"Excellent, friendly service!"
A very nice facility with friendly employees and great prices. Mike Easley was so helpful and pleasant! We spoke to him on the phone before we came to the dealership and he came out to meet us when we drove up, and was there for everything we needed from that point on. Jimmy Colon and Fred Woodfin were also amazing! Jimmy kept us company while we waited on financing and was such a sweetheart. Fred was very professional and knowledgeable.
"Customer Service is Foremost Concern"
We were looking to find a Honda CR-V to replace our 2016 that was only registered in my name. Our only other option was to refinance the balance, which would have increased our monthly payment on the remaining balance. We thought we might as well get a new car. We searched around, and decided to try Honda Cars of Rock Hill. We were totally blown away by the experience. Our car salesman, Jim Scott was outstanding, and, most of all, understanding of our needs. He worked to get us the best deal he could. There was no high pressure involved, just a “How can I get you what you want?” He able to get us a new 2018 CR-V EXL, a step up from our LX, and at a payment less than what we were paying. It was Sunday but there was no attempt to rush us. We were there past closing time until the purchase was complete. He even insured that we were familiarized with the electronics and safety features. This was after the dealership was closed. He stayed with us until we were on our way. Most fantastic dealership experience I have had, and I have been driving 54 years!
"Best Car buying experience"
- Nitra K
This was the easiest car buying experience by far! Terence Brown is very professional, easy going and he catered to my needs and wants in my new 2019 Honda Accord! Terence put the icing on the cake for me...going from a Lexus to a Honda! It just made sense! And i became a part of the Hendrick Family! So to those who are looking for a GREAT car deal, a PROFESSIONAL Salesman, and WANT A NEW CAR that fits your budget....GO SEE TERENCE BROWN AT HONDA CARS OF ROCK HILL! From receptionist to sales to finance down to title work, the whole staff was GREAT! Im so happy with my HONDA!
"Worked with Jim Scott for many years"
My wife, both daughters and myself all drive Honda vehicles purchased from Honda Cars of Rock Hill. The primary reason we keep returning is our working relationship with Jim Scott, in fact if he were not there I would start looking around at alternatives. He's a pleasure to deal with, negotiations are never unpleasant and he does everything he can to help his customers. We have purchased vehicles from Jim for many years and will continue that as long as possible.
"Fantastic From Start to Finish!"
Fantastic experience from start to finish! We just picked up our stealth black 2018 Honda Civic hatchback from Honda Cars of Rock Hill. We had leather added from their aftermarket provider and they did amazing work. It totally transformed the interior of the car. Bruce Rudd and Sam "Tiny" Carr worked as a team to provide us with exceptional service. They kept in constant contact with us and were very transparent during the negotiating process. We would Rec. HC of RH to everyone!