"Another great job by Phil Long Ford of Denver. This time..."
Another great job by Phil Long Ford of Denver. This time by Garry Warren, Service Manager. He got'r done. Very knowledgeable and professional. Really appreciate the loaner vehicle free of charge,
"My family has bought two used lemons from Phil Long Ford...."
- Jay Shook
My family has bought two used lemons from Phil Long Ford. One had a known failure. The light to indicate the issue was covered with electrical tape, within the instrument cluster. It took warnings from a lawyer to even get a response back. Then when I brought it in to be fixed, all I got was attitude. They did a very poor job fixing the issue and still didn't address the shady way it was covered up.
Bottom line is that they are a shady dealership if you are looking for a reliable used car and will do anything to cover the issues up. I could understand one vehicle, but two? Not buying it.
UPDTAE: A customer service manager called and genuinely acted like she wanted to resolve the issue, but the best they could do is offer me 3k below what I owed on it if I bought another vehicle from them. Why would I buy another lemon? I learned my lesson!
"I bought 2 cars from them in March 2019. A 2016 Explorer..."
- Fusion Guy
I bought 2 cars from them in March 2019. A 2016 Explorer Sport and a 2016 Fusion. Both Certified Pre-Owned vehicles. I have had to get each car serviced multiple times since then for little weird mostly minor issues. Check engine light, alignment, Ford Sync issues, etc... The most recent time I had a check engine light on my 2016 Fusion. Code P1450. The most common reason for this code is a defective Purge Valve. I tested the purge valve before bringing in for service and it was not defective so I brought into the dealer. After a full day they called and told me it was a defective purge valve, it wasn't covered under my extended warranty, and it would cost $435 to replace. They just googled the problem and assumed it was the purge valve. They didn't even bother to do diagnostics. I told them no thanks and asked for a video of the inspection, which before the repair, they said I would receive from my certified technician. They said the video inspections are "being worked on but not available yet". So then I asked if I owe anything and they tried to charge me a $175 diagnostic fee. I complained so they waived the fee. So they would have been perfectly happy to charge me $175 if I didn't complain?!? I feel bad for those customers who willingly accept a $175 diagnostic fee. Especially when they are just googling the problem and not actually diagnosing. I have never felt so taken advantage of in my life. Also, just for fun go ahead and try to call their service department. You might get a hold of someone every other time you call...but only after getting transferred multiple times. It's amazing how hard it is and how much work it is to call the service department. I eventually just started requesting them to contact me from the website. I'll definitely try my luck with a more honest dealer next time around.
"Thanks go to Daniel in sales and Gerry in service for..."
Thanks go to Daniel in sales and Gerry in service for fixing the problems with our Navigator. We hope that engine light does not come on again! Rod and Linda Thoma
"I have taken my 2019 F350 to Phil Long twice now for..."
I have taken my 2019 F350 to Phil Long twice now for engine issues with the 6.7 Powerstroke and they have yet to fix the issue. Ford is denying there is a issue with their new motors even though I now have 2 videos of the engine knocking during regen. They even suggested I pay to take the motor apart even though it is under warranty.
"I was treated wonderfully. Garry made sure everything was..."
I was treated wonderfully. Garry made sure everything was to my satisfaction. Will definitely take all my service work back to him. Thank you, Garry.
"Recall on Ford Escape was Don in a reasonable time. I..."
Recall on Ford Escape was Don in a reasonable time. I couldn’t tell anything about the repair because there was nothing I could tell car was returned in clean condition.
"Garry Warren went above and beyond in taking care of my..."
Garry Warren went above and beyond in taking care of my Explorer service. I couldn’t be more happy. He made sure all of my concerns were taken care of
"Garry Warren did an excellent job getting my 2018 F150..."
Garry Warren did an excellent job getting my 2018 F150 scheduled and repaired in a timely manner he kept me informed on the progress of the repair, he is an asset to your service department .
"Engine replace "
Garry the service tech was great he kept us informed and was very easy to work with lady that gave us loaner car was also very good as was others we dealt with