Garry Warren

They were very helpful, the service advisor Gary and the technician explained everything to us. technician explained everything to us. More

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Great customer service - thank you Garry! You were able to get me in and taken care of sooner than expected and very much appreciated that. You were able to get me in and taken care of sooner than expected and very much appreciated that. More

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Have gone to Phil Long Ford for all service since I purchased Edge in 2016. Have a Ford dealer only 1.82 miles from home, and another just 4.81 miles away. Continue to go to Phil Long (which is 17 mile purchased Edge in 2016. Have a Ford dealer only 1.82 miles from home, and another just 4.81 miles away. Continue to go to Phil Long (which is 17 miles from home) because of the excellent service and friendly employees. Took Edge in for a recall notice. Service rep said work might take a little longer to complete because some many people were doing the same thing. Got a phone call saying work was complete exactly when service rep estimated. Was provided a "loner" because of living so far away. Service was fast , friendly, and completely hassle free. Had talked to Becky and she arranged a convenient schedule for me to get work done and verified the replacement parts were available, and Sherrie handled the loner vehicle. I will continue to take my Edge to Phil Long Ford for any and all service. They have done an excellent job every time I take it in, for routine maintenance. More

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Misleading Communication & EfficiencyI dropped my car Misleading Communication & Efficiency I dropped my car off Sunday 1/30/22 for it to be worked on Monday morning. Almost two months previous 11/15/2 Misleading Communication & Efficiency I dropped my car off Sunday 1/30/22 for it to be worked on Monday morning. Almost two months previous 11/15/21 I made my apt with Gary and he informed me that was the earliest they can get my car in to work on it. He also told me that my SUV would be done by Wednesday 02/02/22. On Tuesday, the second day they should of worked on my car I called to check up on the progress. The person I spoke with said there were no notes made on my car. I was told that Gage would get back to me with the update. Gage called and that they couldn't work on my brakes that we're recalled because they don't have the parts. Why couldn't they have told me that before I made the apt? He also said I should of received a letter from ford with the date to bring in my car to be worked on for the brake recall. I wrote back that the Ford letter was in my glove box and feel free to open it. I was never written back that day. Wednesday 02/02/22 I received a text message from Gage that said this "Hi this is Gage at Phil Long Ford Denver. I am waiting for your car to get into the shop and get looked at. Once I find out what is wrong with it I will let you know. I am hoping it will get into the shop later today or tomorrow. Thank you Reply STOP to OptOut." At this point I'm pissed. They haven't even worked on my car yet. I was told my car would be done on Wednesday and now it's looking like Friday. I asked about a loner car and was denied because they won't have them until April 2022. There was a crazy snowstorm last night 02/02/02 and I don't have a vehicle to get to work. Gage offered to drop my never-worked car later that day. Phil Long Ford Denver forced me into a stressful predicament with no car and gave me the runaround. They never looked at my vehicle and it was for a brake recall and other important issues (alignment/acceleration). I made another apt in two weeks so hopefully things run more smoothly and efficiently. More

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Garry was able to get my truck in and checked out, I really appreciate the good service. Thank you really appreciate the good service. Thank you More

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People are friendly They take care of you when you need People are friendly They take care of you when you need a car to drive. People are friendly They take care of you when you need a car to drive. More

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Gary is ALWAYS pleasant and helpful. We will always come back to Phil Long because of Gary and your staff Thank you for everything. Always. back to Phil Long because of Gary and your staff Thank you for everything. Always. More

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Tom my representative at Phil Long was very attentive and helpful with my car needs. I was completely satisfied with the service and highly recommend this dealership. and helpful with my car needs. I was completely satisfied with the service and highly recommend this dealership. More

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Another great job by Phil Long Ford of Denver. This time by Garry Warren, Service Manager. He got'r done. Very knowledgeable and professional. Really appreciate the loaner vehicle free of charge, by Garry Warren, Service Manager. He got'r done. Very knowledgeable and professional. Really appreciate the loaner vehicle free of charge, More

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My family has bought two used lemons from Phil Long Ford. One had a known failure. The light to indicate the issue was covered with electrical tape, within the instrument cluster. It took warnings from a law One had a known failure. The light to indicate the issue was covered with electrical tape, within the instrument cluster. It took warnings from a lawyer to even get a response back. Then when I brought it in to be fixed, all I got was attitude. They did a very poor job fixing the issue and still didn't address the shady way it was covered up. Bottom line is that they are a shady dealership if you are looking for a reliable used car and will do anything to cover the issues up. I could understand one vehicle, but two? Not buying it. UPDTAE: A customer service manager called and genuinely acted like she wanted to resolve the issue, but the best they could do is offer me 3k below what I owed on it if I bought another vehicle from them. Why would I buy another lemon? I learned my lesson! More

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