"Usually a great experience, not this time though"
The service center in this dealership is usually a very thorough, friendly and personable experience. This last visit was way below their usual standards. We went to have them remove a nail from our tire, change oil and rotate tires. After waiting in the waiting room five hours. Our tires were obviously not rotated and when we brought it up to the service technician staff. They were resistant and argumentative. This is not what we are use to dealing with. Fortunately, the service manager was alerted and he obviously knows the customer should be his primary focus. He immediately told the technician to rotate the tires. Leaves me to wonder to how many customers they been dishonest to. Telling customers they have performed a service and have not actually done it. In this occasion and the past, damage has been done to the bottom of the vehicle lifting up the vehicle for service. Fortunately, they did replace the damage part on our last visit. Frustrating that we noticed they damaged it again. We have also had to deal with a slow oil leak that it took the service technician several visits to finally find. Not all has been bad, the actual service advisors all have been very professional, accommodating and informative, but overall we are less than satisfied with the service technicians. I hope that it does improve and we don’t have to go somewhere else for service to our vehicle.
"Car came back with AC unfunctional"
Brought car in as front ac was not blowing. Quoted $3700 to fix the rear and declined service as we debated trading in for a new car. Drove the car away and AC button flashed and no longer worked at all. Service department claimed all Freon leaked and would not replace Freon unless I paid for it. Took it to Christian Brothers and they refilled Freon free of charge and it’s blowing cold air and working great. Will never use this dealership again!