"EXCELLENT LEXUS EXPERIENCE"
I CAME IN ON 11/27/17 TO LOOK AT A PRE OWNED RX350 SPOKE WITH GENE MORETTI, HE WAS VERY KNOWLEDGEABLE ABOUT THE CAR AND THE PRE CERTIFIED LEXUS PROGRAM. HE WAS VERY PATIENT AND ANSWERED ALL MY QUESTIONS AND CONCERNS WITH OUT ME FEELING RUSHED OR FORCED INTO A SALE. I HAD A CREDIT HICCUP BUT HE ALONG WITH DERRICK BRICKHOUSE WORKED WITH ME FOR THE BEST OPTION.. ONCE AGAIN I FELT COMFORTABLE WITH MR. BRICKHOUSE WHO WAS MORE THAN EAGER TO HELP OUT HIS CO WORKER AND MYSELF. THANKS TO THESE TWO MEN I WILL DEFIANTLY RECOMMEND THIS DEALERSHIP. AS OF 12/1/17 I AM THE THE PROUD OWNER OF MY 2ND LEXUS. THATS HOW YOU MAKE IT A DECEMBER TO REMEMBER.
"Purchased 2014 ES350"
- Perry A.
Coming from Queens, NY I picked up my wife from the city and we arrived 30 mins. before closing but Gene did not mind. He explained all the features of the car and had us a test drive. We went home and I researched and tried to find for any unanswered questions not only about the car but also about buying it and found none as he is very thorough. After 2-3 days I told him we decided to buy the car. We're very happy with it. If you're looking for a Lexus I highly recommend Gene !! Straightforward guy , no BS !!!
"Gene is the Man!!!! "
Deal made in less than an hour! That's including the test drive!
Very nice down to earth kinda guy! Very professional and respectful!
Would definitely buy from Mr.Gene!
"Purchase of pre-owned Lexus"
- Sanford LB
Very thorough prep of car for delivery and review of documents relating to the transaction.
Both Sales consultant and financial services manager were very polite and helpful..
Other Employees Tagged:
""Look No Further!""
Sales consultant Gene Moretti and his team will deliver not only the best preowned Lexus but the best service from beginning to end!
"Awful Post Sales Service "
I bought a car from Gene back in November of 2015 and was really happy with everything until after I started having problems with the car. Since I bought the car in November I didn't think to try the AC out before purchasing the car, but nothing was mentioned in the description about the AC not working so I also no reason to believe anything would be wrong with it. The first night I had the car I took it for a spin on the highway and heard a loud squealing sound and an error message came up on the nav saying to check the AC and it was blowing warm air. Took the car back in had them check it out and me being a trusting idiot took their word for it. All they really did was clear the code...had they done a thorough job of inspecting the issue they would have noticed the compressor was shot...a $2,000+ repair. Since it was something that happened within the 14 day return period I could have turned the car back in and gotten something else, but since honesty and integrity seems to be a problem at this dealership this was not brought to my attention. Once it warmed up I tried using the AC and of course since the compressor was shot it didn't work. Took it back in and they handed me an estimate for around $2,300 to replace the compressor which they claimed must have failed after I brought it in the first time.
Since I had put a good amount of mileage on the car since the last time I brought it I tried to work with the sales staff and the service team to pay for half and have them cover half since they had not diagnosed the problem correctly the first time, but both the pre-owned manager and Chris the general manager refused to help in any way despite their inability to diagnose the problem correctly the first time. Finally Lexus corporate got involved and gave me a $750 service credit to help with the repair cost, but xxxxxxx Chris tried telling me Lexus gave me $300. Guess he was planning on saving the extra $450 to cover his costs?
Anyways took the car to Ray Catena Lexus where they fixed it. Gene was utterly useless and the Chris and the the pre-owned manager are major xxxxxxxx. Would never buy a car from this dealer ever again or recommend anyone purchase a car from them. And to whoever writes the descriptions for their pre-owned cars "minor paint touch-ups" doesn't indicate that the car you're buying has been in three accidents. Double check everything with this dealership because they won't tell you the truth. The experience with the dealership was so bad that when my car got totaled I went and bought an Audi because I will never deal with Lexus again.
"Great experience. Everything was handled professionally "
Gene was a pleasure to deal with. Very attentive to the my needs and always available to talk. The best car salesman I have ever dealt with.
Jeff was great for the financing. He got me in and out of his office in under 15 minutes.
Other Employees Tagged:
"No Surprises, No Hassle & No nonsense negotiations."
The way buying a car should be. The staff at Lexus of Mt Kisco is excellent. They addressed our concerns and made the entire buying & trade in process a breeze.
"Fantastic Service and Success with Lexus of Mt. Kisco"
Let me begin by saying that I am from the Albany area of New York and am 2.5 hours away from Lexus of Mt. Kisco so it was not practical for me to drive there without an prior indication of how things would turn out . This was basically an internet-email-phone transaction with great personal service from Gene Moretti and Elgin Swift. The professional courtesy and refreshing fairness they displayed gave me all the assurance and confidence I needed to enter into a transaction with them. I knew that the vehicle I would buy from them would be in excellent condition in every way, I had not even seen a picture of the Lexus RX450H (but had test driven a few in my search) and they had only seen pictures of my trade so there was a lot that could easily go wrong with this transaction considering my trade was far from perfect. I must say with happiness that the dealer accepted my trade as is and honored the prearranged trade in value. They gave me the full prearranged value no questions asked. The professionals at Lexus of Mt Kisco were very service oriented since the beginning of my relationship with them back in April. Gene Moretti, my Sales Consultant, and/or Elgin Swift the Pre-owned Sales Manager would call me every time they had a Lexus RX450H that might possibly fit my needs and wants. Sometimes they would call just to say that they had nothing but were still looking for a Lexus for me. That's what I call exceptional service and good business. I tried to buy a car from New Country Lexus of Latham ( 10 minutes from my front door) but they treated me like I was an ignorant buyer but in reality it was a complete reversal in more than one way. Their contact number is: Lexus of Mt. Kisco, 914-421-3500, Gene Moretti Sales Consultant, Elgin Swift Pre-owned Sales Manager, Michael Libutti Finance Service Manager. Finally I would like to inform you that I purchased an additional 3 year extended warranty which covers the car in to the year 2023. I left the dealership with a good feeling. I drove the car home and it was perfect. I am so very impressed with Lexus of Mt Kisco that I will make the 2.5 hour drive to have them do the service on my Lexus RX450H
"Gene is excellent work!"
Gene took care of my purchase of IS250, 2014. He worked very very well. Excellent job!
I strongly recommend to purchase from him. Follow up is excellent too!