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Gene Quail
Gene Quail, Service manager, Garavel Chrysler Jeep Dodge Ram
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Gene Quail

Service manager

Garavel Chrysler Jeep Dodge Ram

300 Westport Ave
Norwalk, CT 06851

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5 Reviews of Gene Quail

March 31, 2019

Dealership Rating

"Heating issues resolved"

- Mike

Bought a jeep compass at Garavel and got quite a good mileage on it before overheating became the first and so far only issue with this car. I brought the car in a first time and the dealership changed the thermostats at my expense. This did not resolve the issue, which was hard to detect as it only came up after driving long distances. The next time the radiator cap was exchanged, which was suspected to be not sealing right. Also this did not fix the issue. The service department then took more or less the whole motor apart to find cracks in the cylinder head, which was replaced under warranty and the car drives like new since then. Kudos for stepping up, being persistent and resolving this issue. Thanks to the Garavel team.

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Recommend Dealer
Yes

November 04, 2018

Dealership Rating
Employee Rating

"Went looking and left with a new car"

- RedJGC2018

Brendan R, was my salesman. Very patient, very informed, knew his vehicles. Understood what I was looking for. Came in with a Jeep Renegade, nice car and served its purpose. Needed to check out a few things, take some test drives. Did jaguar, Land Rover, Lexus, Infiniti, Maserati, Toyota and Alfa. Did not expect I’d be leaving with a new car. Jeep Grand Cherokee limited. Matched or met all the issues. Incentivized to stay with Jeep and I’ve had a few of the others. Brendan worked on the deal with me and we got it done. Saved repeated trips to decide and finalize. Garavel Jeep. Thanks Brendan and thanks also to wrangler Bob and Gene Q. Looking forward to doing business with them.

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Recommend Dealer
Yes

Other Employees Tagged: "Wrangler Rob" McGuire, Brendan Rotunda, Mary Gallagher

July 23, 2018

Dealership Rating
Employee Rating

"Smooth"

- BobT

Keith called and explained the additional work needed in a clear and concise manner. Planned to pick up the car the same day, but was unable to and Keith was very understanding.

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Recommend Dealer
Yes

Other Employees Tagged: Keith Zarembski

March 26, 2018

Dealership Rating
Employee Rating

"Not Customer Oriented, Plan on Repeat Visits Every Issue "

- Very Dissapointed

Staff is rude and defensive. Very laid back about and not committed to fixing problems the first time. Kieth (service writer) is very courteous and helpful at all times, so was Dave (service manager) at first. Josue was helpful at first but talks down to customers, didn't return several calls for scheduling and didn't pro-actively follow up with repair status. Interactions with Gene were ok, he wasn't the most patient or informative.

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Recommend Dealer
No

Other Employees Tagged: Dave Swan, Keith Zarembski, Josue Cosme

February 19, 2018

Dealership Rating

"Exceptional Professionalism"

- Satisfied Customer

My service experience was worthy of recommendation. From start to finish I would characterize my interactions and the results to exhibit unqualified professionalism. Visit with confidence.

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Recommend Dealer
Yes

Other Employees Tagged: Keith Zarembski, Kirk Drake, Mike Beaulieu, Kyle Kennedy, TJ Telesco, Josue Cosme

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