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Tom Wood Volkswagen Noblesville

Noblesville, IN

4.6
218 Reviews
Call Dealership (317) 853-4552

14701 Tom Wood Way

Noblesville, IN

46060

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218 Reviews of Tom Wood Volkswagen Noblesville

April 12, 2024

Definitely exception service. Don’t find that too much in today’s world. I felt it was a reasonable deal for both sides. I was waiting for some of the dreaded hidden fees to po More

by DGrover
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adrian Salas, Ryan Behner
Report | Print
Apr 12, 2024 -

Tom Wood Volkswagen Noblesville responded

It's great to know you had such a positive experience with Ryan and Adrian at Tom Wood Volkswagen Noblesville. We strive for transparency in all our dealings so we're glad that resonated with you. Thanks for the review!

Helpful
August 25, 2023

My son like it so far , he is very excited for his first car . He is happy mom is happy More

by ckjj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Teaters
Report | Print
Aug 25, 2023 -

Tom Wood Volkswagen Noblesville responded

I'm sorry to hear about your experience. We strive for transparency and clear communication in all our dealings, so it's disappointing to learn we didn't meet that expectation. I'd appreciate the opportunity to discuss this further with you—please reach out directly at any time. I’m here to help. Thank you, Jim Teaters - Dealership Concierge - jim_teaters@tomwood.com

Aug 28, 2023 -

Tom Wood Volkswagen Noblesville responded

Thank you for taking the time to update your review of Tom Wood Volkswagen Noblesville to five stars! We are happy to hear that your son is loving his new vehicle. Take care!

Helpful
August 19, 2023

The communication with the service department was terrible. My car was in their service department for over a month on a scheduled service. One repair was replacing the rear window mechanism, so I More

by Unhappy service customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve McGuire
Report | Print
Aug 21, 2023 -

Tom Wood Volkswagen Noblesville responded

We're disappointed to read about your experience with our service department. It's clear we didn't meet your expectations of communication and timeliness, which is not the standard we aim for. I understand your frustration, and we’ve heard you. I’m hoping the steps we’re taking earn us another opportunity to service your needs. My new role here as Concierge is to improve the communication links for our guests, and open an exchange for better providing info as vehicles pass through our dealership. Please let us try again - I’m at your service in support of better communications in the future. It’s a great team on the service line, and the steps we’re taking here are designed to improve what we do. Thank you for the important input. It’s how we improve our guest services. Thank you.

Helpful
June 07, 2023

Good sales people and a nice environment look s lot nice places to work thanks More

by Jamesminter315
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Trey Hill
Report | Print
Jun 07, 2023 -

Tom Wood Volkswagen Noblesville responded

Thanks for the great review of Tom Wood Volkswagen Noblesville, James. We appreciate your support.

Helpful
April 15, 2023

This dealership employs very professional people. They got me right in for my oil change. Everything was sparkling clean. The service was wonderful! More

by patryceloftin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve McGuire
Report | Print
Apr 19, 2023 -

Tom Wood Volkswagen Noblesville responded

Thank you for sharing your experience with Tom Wood Volkswagen Noblesville! We are thrilled to hear that our team provided you with professional and efficient service during your oil change.

Helpful
March 12, 2023

Mark our salesman was wonderful! Very friendly and helpful, he took great care of us. I would recommend this dealership More

by Price9882
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Jones
Report | Print
Mar 13, 2023 -

Tom Wood Volkswagen Noblesville responded

Thank you so much for reviewing Tom Wood Volkswagen Noblesville! We will be sure to pass along your appreciation to Mark and the team. Have a lovely day!

Helpful
January 12, 2023

Two weeks turned to twelve on a recall. I felt like there was a lot of confusion in communication and wasn’t being honest.I would never recommend this service department. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Anderson
Report | Print
Jan 12, 2023 -

Tom Wood Volkswagen Noblesville responded

Jerry, it's never our intention to misinform or inconvenience a customer, and I sincerely apologize for the delay and any misunderstanding about how long your recall repair would take. I understand your frustration, and I will look into this issue so we can try to make things right going forward. I won't be able to locate your contact information without a last name, so please reach out to me directly so we can discuss this together. Thank you, Charles Leto - Service Manager - 317-853-4571

Helpful
November 23, 2022

Best VW dealership! They’ve taken care of both my VW, service department is second to none. More

by gomer316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve McGuire
Report | Print
Nov 29, 2022 -

Tom Wood Volkswagen Noblesville responded

Thank you for the excellent review and for trusting Tom Wood Volkswagen Noblesville with your business! We'll see you and your Volkswagen again next time.

Helpful
September 16, 2022

Easy transaction, good sales person and price. Would buy again from dealership any day definitely More

by Shannon Irvin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Jones
Report | Print
Sep 19, 2022 -

Tom Wood Volkswagen Noblesville responded

Thank you for the review! We're glad that the team worked hard to assist you. See you next time here at Tom Wood Volkswagen Noblesville!

Helpful
September 06, 2022

Very nice, easy to work with and very accommodating. We drove over 2 hours to get our 2022 Atlas but it was worth it! More

by hlengerich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Jones
Report | Print
Sep 07, 2022 -

Tom Wood Volkswagen Noblesville responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Tom Wood Volkswagen Noblesville team. Drive safely in your 2022 Volkswagen Atlas, and we hope to see you back again down the road!

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