Gerard Rose

They didnt perform all on the recommended service. I have a defective moonroof but they didnt even open it to check or recommend a fix. I have a detached splash guard that they didnt even notice. Rece I have a defective moonroof but they didnt even open it to check or recommend a fix. I have a detached splash guard that they didnt even notice. Receipt says attached checklist but nothing is attached. Not worth the price and the annoying sales pitch. I called management and did not even get a reply. Amazing service? More

by ronaldvictoriano Verified Customer Verified Customer

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Service folks always very professional and helpful. I haven’t had a bad experience her yet and have been coming here since 2001. I haven’t had a bad experience her yet and have been coming here since 2001. More

by ANTHONYSAVALA Verified Customer Verified Customer

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This was one of the better car purchasing experiences that I have had. Everyone was very helpful. The purchase process was very smooth and the closing process was user friendly with the online forms/sign that I have had. Everyone was very helpful. The purchase process was very smooth and the closing process was user friendly with the online forms/signature. More

by doug_robison Verified Customer Verified Customer

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Thank you Gerard Rose and Dirito Brothers Volkswagen team for the great buying experience of my new car. for the great buying experience of my new car. More

by JASONCHEN215 Verified Customer Verified Customer

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My buying experience was amazing! Gerard made the process seamless. It took an hour to get rolling in my new ID4 AWD Pro Plus😊 Also, Ed in finance was swift and efficient. Thank you Gerard made the process seamless. It took an hour to get rolling in my new ID4 AWD Pro Plus😊 Also, Ed in finance was swift and efficient. Thank you all for making the experience so pleasant! More

by TWIDEMAN Verified Customer Verified Customer

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I've been a BMW owner for many years. The service experience between the Dealerships was night and day. No loaner for a recall on a brand new car? That's beyond poor customer service. The The service experience between the Dealerships was night and day. No loaner for a recall on a brand new car? That's beyond poor customer service. Then passed off to a Lyft. Not even transported in a Dealership vehicle with a Dorito Brothers employee. The car was returned to me without cleaning. When I came back, I was pointed to the side lot. " It's out there". More

by jkevind Verified Customer Verified Customer

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Dirito Brothers Walnut Creek was able to compete on price on my Jetta - this was a really pleasant surprise on a tight price range. They also went above and beyond to find the manual transmission, in the tri on my Jetta - this was a really pleasant surprise on a tight price range. They also went above and beyond to find the manual transmission, in the trim and color I wanted, and kept me informed about the destination date throughout the process. Thank you! More

by RONSTEARNS Verified Customer Verified Customer

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Gerard is the best car salesperson we have ever worked with! Not pushy! Great “car-side manner!” with! Not pushy! Great “car-side manner!” More

by RNCARCHER Verified Customer Verified Customer

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Everyone is nice, easy to approach, and made me feel comfortable even just walking in without an appointment comfortable even just walking in without an appointment More

by sarahm5999 Verified Customer Verified Customer

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I visited other dealerships prior to coming to Dirito Brothers. By far the best experience. I keep my cars for a long time just to avoid the new car purchase. Gerard let me drive a couple cars low pressu Brothers. By far the best experience. I keep my cars for a long time just to avoid the new car purchase. Gerard let me drive a couple cars low pressure then got me in and out the next day when I made the purchase. I want to give a shout out to his office mate Nanika as well. Knowledgeable on the vehicles. More

by ZEMENES Verified Customer Verified Customer

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