"My husband and I visited the Subaru Superstore of..."
My husband and I visited the Subaru Superstore of Surprise after having a bad experience at our local dealership. We dealt directly with the general manager Mark Mauer. He is a true professional businessman. It’s refreshing to see that in the automotive industry. We frequent dealerships and so far his leadership and friendliness surpasses most we have encountered. He turned a potential devastating situation into a positive one. We are happy customers again. We highly recommend Subaru Superstore of Surprise just off Cactus and 303 fwy in AZ. The building looks brand new, it’s very clean and organized. When you walk in, you notice the welcoming atmosphere it brings. Mark gave us a tour of the facility and introduced us to Gil Watters in the service department. Gil comes with a wealth of knowledge and a friendly encounter. Then Dulcinea Pimentel, she is packed full of fun energy and she’s definitely the pillar that holds the place together. We enjoyed our time spent here. They went above and beyond to help us out even though we didn’t purchase from them. We look forward to doing future business at Subaru Superstore of Surprise especially for our mother that has a lease return she has to turn in , in a few months. We are loving our Subaru! Thanks again to Mark and his entire staff.
"I had a great experience with Travis my salesman,..."
- Will. S. Sipes
I had a great experience with Travis my salesman, Jonathan the manager and George in finance. I came in knowing exactly what I wanted and how much money I had to spend and before long Travis found the perfect vehicle for me. I highly recommend the Subaru superstore of surprise. Friendly professional service at its finest.
"Knowledgeable and friendly sales staff made the purchase..."
Knowledgeable and friendly sales staff made the purchase of a new car a pleasure rather than an ordeal. After all is said and done, my wife and I would heartily recommend Subaru Superstore of Surprise to anyone considering a Subaru. Good value is matched by good service and a willingness to listen and work hard to meet customer needs
"Love Subaru Superstore of Surpise!!! Everyone is so..."
Love Subaru Superstore of Surpise!!! Everyone is so helpful .. This makes our Third Subaru from them ..! You won’t find a dealership that is so caring and helpful!
"My car buying experience could not have been better. I..."
My car buying experience could not have been better. I prepared myself for your typical salesperson. Most dealerships are super impersonal, very sales centric and more about making a buck than actually trying to meet individual customer needs. This was not the case at all at Subaru of Surprise. I was taken aback by how friendly, honest and down to earth our salesperson was. He was extremely personable, helpful and knowledgeable. I came away with an amazing car and a new found respect for car dealers (at least this one anyway). I recommend this dealership and their phenomenal service department to anyone who values trust. They really are about the customer. Their honest approach does not go unnoticed.
"Another great experience."
Just leased my second new Subaru from Subaru Superstore in Surprise from David Castillo and it was another great experience. EVERYONE there is gracious, helpful and friendly. Respectful, no pressure, just help. Hats off to Todd in Finance whose patience I tested- he passed! Also look forward to my continuing relationship with Gil and Glenn in service. They all express their gratitude for my business. Highly recommend that you go and see them!
"We had a great experience with David at this Surprise..."
We had a great experience with David at this Surprise dealership. He is efficient, knowledgeable and personable. Everyone that we dealt with today was helpful and friendly. This is the second car we have purchased with David and we were very pleased.
"My vehicle purchase was, through David Castillo, was the..."
My vehicle purchase was, through David Castillo, was the smoothest major purchase I have ever made. David listened to my requests and made sure I got the vehicle that I wanted. Five stars to you David and thank you, again.
"Case of Excellence "
The service department exceeds expectations every time. The staff is friendly and billing/estimates are accurate. The repair was done on time and our vehicle returned clean. While there, we looked at new Subaru's. We were extremely impressed that the General Manager, Mark Mauer, took the time to talk to us and discuss our upcoming vehicle needs before handing us over to a sales person. I'm sure he is very busy, but you would have thought we were his only priority at the time.
"Travis and the team are great and would buy from again!"
Travis and the team are great and would buy from again! The support, the professionalism, the level of customer service and follow up were all great. NOT PUSHY AT ALL! If you are looking, see Travis!
My experience is great and loving my new Outback!