Gilbert Gregory

I was having an issue with my Hyundai genesis where my hazard lights would come on randomly and couldn’t be turned off by pressing the hazard switch or turning the car off. They could only be turned off b hazard lights would come on randomly and couldn’t be turned off by pressing the hazard switch or turning the car off. They could only be turned off by unplugging the fuse that sends the current to the headlights and hazards. I called Universal Hyundai to set up an electrical diagnosis for my issue. I dropped the car off Monday April 1st and was quoted 5-6 hours to get a possible solution. I had to call at the end of the first day to get an update on my car because no one had reached out and was told it hadn’t even been seen by a technician. I called on the second day and was told the same thing. I called again on the third day and was told it was being looked at but was taking a while. I called on the fourth day and was told the same thing. Finally on the fifth day they reached out to me with a solution to spend $1,670 plus tax to replace the a/c head unit. This whole time I wasn’t offered a rental car because my 2012 car was too old to warrant a rental car from the dealership even though they should have waived that rule since it took five days instead of 5 hours to diagnose. Nor did they waive the diagnostic fee for taking so much longer than quoted even though I was without a car for a week when I work full-time. When I went to pick up my car it took 45 minutes for them to bring my car around to the front and when I got in my car I noticed the hazard switch in the dash was broken and no longer sprang back out like a car switch should and did properly before dropping off my car. The service worker Caleb who was helpful throughout this process was busy so I spoke with the service manager Greg Gilbert to come look at the damage they had caused. He was condescending and spoke to me as if I was a child while I showed him the issue and claimed “there no proof that this switch wasn’t broken before they received it for work”. I then showed him a video from March 28th where I explain my issue with the hazards and in the video you can see me clicking the hazard switch normally and it was clicking in and out perfectly. Even after showing him the video he said there is nothing they can do to fix this because they would have to replace the entire head unit (which is what they diagnosed as the issue) since they can’t buy the hazard switch on its own. They wouldn’t offer to repair the piece that they broke while diagnosing the car and didn’t even offer me my $99 back for the diagnostic fee. So now I have my car back with an extra piece that is broken that wasn’t that way before I dropped it off. I do not recommend anyone to take their car to Universal Hyundai for any servicing especially when I was treated the way I was by their Service Manager Greg. I am extremely frustrated with the process and the outcome, and it feels like a huge waste of time and money. More

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Universal Nissan is a thorough establishment when it comes to vehicle repairs. Sales is different. comes to vehicle repairs. Sales is different. More

by Lezahj219 Verified Customer Verified Customer

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Nothing to say. Bought new Tucson, to replace 2016 Limited Sonata. Spent thousands of dollars at service center over the years, no problem. Asked for free cooler Bought new Tucson, to replace 2016 Limited Sonata. Spent thousands of dollars at service center over the years, no problem. Asked for free cooler during promotion for July 4th. Bought Tucson June 26th. Told I got enough discounts on new vehicle. So, no cooler, and very upset customer who will have to think twice about coming back to Universal. (Plus, our children have bought 5 Nissans at Universal over the years they have lived here. That's it. Thanks for your time, and have a good day. Lou Russo More

by BJRLER2NJ Verified Customer Verified Customer

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The entire team is absolutely amazing! ! I have been getting cars here for 10 years and I don’t plan on ever switching. ! I have been getting cars here for 10 years and I don’t plan on ever switching. More

by casajoni Verified Customer Verified Customer

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Buyer beware! Custoner service provided at Universal Hyundai is horrible!!! As a longtime customer (10+years), I’m considered a VIP. Ha! I’ve been having an iss Custoner service provided at Universal Hyundai is horrible!!! As a longtime customer (10+years), I’m considered a VIP. Ha! I’ve been having an issue with the check engine light on my 2019 Veloster. Brought it in for service and the initial problem was diagnosed with the gas cap. Cap was replaced and two days later, check engine light reappears. Scheduled another appointment. Brought car in, needed a different part which had to be ordered. Supposed to arrive in three days instead it took 10! Scheduled appointment for installation. Two days later, light comes on again. Called service to schedule yet another appointment. Meanwhile, all of these appointments had to be coordinated with my work schedule and arranging fir a ride home. Dealership is 40 minutes away. Brought car in only to be told the problem is now with the new gas cap. Replaced it with another one. At this point, I’m extremely frustrated and annoyed having been inconvenienced so many times for this ongoing issue. Decided to speak to the general manager who offered no support/assistance other than the standard lip service. He suggested that if I’m having these “issues” with my car, why not I trade it in because he wanted it. He actually said that! The service manager (Greg Gilbert) came in and I told him how disappointed I was with their customer service. He was most rude. I was actually in tears. His recommendation was for me to bring my car to another dealership if I felt their service was so unacceptable. Really?!?! I bought the car there and have leased/purchased other cars there for the past ten years! So much for being a VIP customer! Currently dealing with Hyundai customer service as no one should be treated in this manner. Totally unacceptable. Rating should be 0 stars. More

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Quick diagnostic and fix. The advisor communicated clearly with me and gave me my options clear a precise. The advisor communicated clearly with me and gave me my options clear a precise. More

by ALSPLITTER Verified Customer Verified Customer

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This is the most horrible place to came for a service, I used to do my car service here, but I decide don’t come back due to ridiculous wait time for the car got serviced, after more than a year I have to c used to do my car service here, but I decide don’t come back due to ridiculous wait time for the car got serviced, after more than a year I have to come back due to a recall, and the waiting Time is now more ridiculous than before. My advice is, if you need only oil change or air filter replace, or simple things like that, just go to any quick places, the service is the same and you only wait 10 minutes not the ridiculous 4 or 5 hours. More

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Took my Genesis for a recall repair with the Trunk latch. After all repairs and departed for the gas station, gas latch wouldn’t open nor trunk. Headed back to Service center and all turned south with nume After all repairs and departed for the gas station, gas latch wouldn’t open nor trunk. Headed back to Service center and all turned south with numerous lies from Greg Gilbert. He even lied and attempted to blame the work on other dealerships, but this is the only dealership my car has ever been to. He lied even about the gas cost of filling my Genesis up because of my back and forth to the dealership; lied also on paper about how I ask to be compensated of all my time spent of returning back to the dealership for faulty work completed by the service center. Please check on your repairs by video and make sure you are getting what you paid for. This Greg person is not an honest person to be in this type of business. Please be careful and choose wisely with any repairs being completed. I will just say I have a case pending so quiet sure more to come of this issue. My experience deserved a 0 rating!! Stay tuned for more info to come!! More

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This has to be the worst and incompetent service center I’ve ever experience. I have to bring my car back for the 4th time for a break/rotor issue. I called to get an emergency appointment and nothing isn’ I’ve ever experience. I have to bring my car back for the 4th time for a break/rotor issue. I called to get an emergency appointment and nothing isn’t available until 25th. They do not care to help their Genesis customer even though it’s their luxury brand. I’ve called and put a complaint through customer service. Also their service center is the reason why I’m suing Genesis under lemon law case because my services aren’t performed properly. Also I’ve paid money for a new cabin filter and they gave me moldy filter and I truly believe my tires were switched to bad tires because it’s crazy how I had to change my back tires within 5-6 months which I put a complaint into Michelin and was advise they are currently investigating their service center. Trust Me Do Not Get Your Car Service There. More

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Well they fix the recall i guess but it still show of in my car are app of myhyundai so I don't know what going on. my car are app of myhyundai so I don't know what going on. More

by CARLOSMIND Verified Customer Verified Customer

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