Victor at first was great and very accommodating like most folks in sales, sure, I'll go for it. Showed me a bunch of cars and was very patient. Things become ugly when we sat down to talk numbers and found the car I specifically wanted wasn't available. Kept pushing for a car we didn't even test drive or even sit in! We needed a car and eventually settled. Towards the end when he knew the sale was most likely going through, (Transferring new auto insurance) and me working with the finance manager, the attention quickly wore off. Not even attention, but the assistance wore off. Become really flaky and back on his phone and walking the floors. He's in sales, but xxxx, don't flake on the dime. And negotiating with Glen, the finance manager, stop saying you took off $2,000 when you added maybe $500 to $800 worth of tint, all-season mats, 3m film, and nitrogen. Add that all up and it's not even close to $2000 with the labor cost. He's a tough negotiator, but we were able to get it below the TruCar value, etc. This dealership is hit or miss. Buyer's take caution.
"Easiest purchase ever! "
We had the most painless and quick experience purchasing a vehicle! Highly recommend! The entire process was great! Thank you! I can't remember our Finance guys name but he was a joy to work with!
Other Employees Tagged:
"What a disappointment!"
What a disappointing experience buying a car from Scott Clark Honda. I will say that Sam, who phoned me about a car she thought I would be interested in, was excellent! And I like the car. A pretty sky blue Infiniti G37 hardtop coupe. I just wish I had bought it from another dealership.
I visited Scott Clark Honda three separate times looking at different cars. My first visit the salesperson was very unpleasant. My second visit the salesperson was very nice, but never bothered to call me back about a critical question that he couldn't answer since it wasn't a Honda (certainly understandable that he didn't know right off). Cost him a sale though by never following up.
My final visit I bought a car. Victor was very nice. Any concern I voiced he had a stock answer, "We can take care of that." Scratches? "We can buff those out." No owners manual? "I will make sure you get one." Funny how he disappeared once I signed. I tried following up with two different emails and two different phone calls to Victor and then the sales manager I dealt with, Glenn to try and get an owners manual. Apparently the manuals aren't cheap ($200-$300). No response to any of my attempts. I suppose I didn't matter anymore. Of course, I will never recommend them to anyone, so maybe I do matter more than they think. Silly me for taking Victor on his word when he said he would make sure I get an owners manual. I would of course be willing to provide a follow up to this recommendation if they would make good on their promise.
Very good service even called a couple days later to make sure we still love the car had a couple scratches on it and was told to bring it back they would fix it
"10s across the board"
Very awesome experience as I left with the deal a and experience came for. I would recommend Scott Clark Honda to anyone. Thank you guys.
- CRV diana2
Eric Watts was very professional and sets an example of excellent customer service. He was knowledgeable and was a great listener. The finance experience could use some improvement. I was put out when Glen in Finance presented the first deal to me without running my credit supposedly. Offered a high payment with 4.99% interest when I qualified for 0.9%. It would be nice to know that you had the best interest of the customer in mind rather than making them feel they are being taken advantage of. I am a repeat customer to Scott Clark and if that was your vision you would certainly have many more repeat customers. The finance process took too long. I had to wait at least an hour or more after the deal was done to begin finance paperwork.
"Definitely Recommend "
Great experience with Jesse and Scott and Glenn and the rest of the team. Excellent sales experience. Leased a Civic, got a very good deal. Took time to go over every detail and question we had and were extremely analytical people so that says a lot. Would recommend visiting this dealership to anyone considering a Honda or similar brand.
"Great sales associate "
The associate was accommodating and customer-focused. His top priority was for me to leave happy, hopefully with a car, but he wasn't pushy and listened.
Other Employees Tagged:
"Accommodated my every need!"
I searched high and low for the new hatchback model in a manual. I found the car at 9:00 am on Monday morning. I live over 100 miles from the dealership. So I just knew I would have to wait for the weekend to get my car. NOPE! Glenn, the sales manager worked out all the details with me over the phone. I got a great deal, financing, and the car all done the same day! YES! They delivered the car to me. I received my car, in my driveway at 9:30 pm Monday night! I'm blow away at the incredible experience I had. If you don't live in the area- don't let that stop you. Glenn will make it happen for you. I couldn't be happier! Best car buying experience EVER!
Because I feel like they went above and beyond to make me a satisfied customer from the moment we walked in the door I would totally recommend Scott Clark Honda
Other Employees Tagged:
, Even with the lady in the deli at the back was very nice i'm not sure what our finance guys name was that he was very nice also overall I am very well pleased .