Gonzalo Jimenez | Page 3

I do not know if it is the nature of the business or what, but I have always found my experiences with car dealers very stressful and time consuming until now. Adrienne, Gonzalo, and Eddie made me feel what, but I have always found my experiences with car dealers very stressful and time consuming until now. Adrienne, Gonzalo, and Eddie made me feel relaxed and willing to continue with the negotiation process free of stress for the very first time. It was a whole and great new experience. I really hope Rick Case Honda keep up the good work and appropriately reward their excellent employees like the ones I was lucky to deal with. More

Helpful 1

Report | Print

it was a very pleasant to be a repeater customer for Rick Case Honda and our sales Mr. Gonzalo has gone above and beyond customer service. so we are very pleasant that you have such a wonderful individ Rick Case Honda and our sales Mr. Gonzalo has gone above and beyond customer service. so we are very pleasant that you have such a wonderful individual working with your company. Thanks Reinaldo Rodriguez. More

Helpful 0

Report | Print

I came in with a bad situation, but it was a situation that Rick Case and Smart had contributed to. I traded a 2008 Smart ForTwo that I had purchased from Rick Case in 3/2008 and it had completely broken that Rick Case and Smart had contributed to. I traded a 2008 Smart ForTwo that I had purchased from Rick Case in 3/2008 and it had completely broken down when the Acuator failed at 50,000mi. When I had it towed to Rick Case Smart, I was told it was NO longer under 2 year or 26,000 mi powertrain warranty and I had to pay out of pocket for repairs over $1100. I also didn't have any towing service on my insurance policy, so I had to pay for that as well as the car taking over one week to repair which was a disruption to my work schedule. The car also had front end damage from an accident that looked worse than it was since the engine is in the back and the A/C was working perfectly. The car had 96,000mi at trade, so I believe the Sales Manager Paul did the best he could with the trade discount which I checked on Kelly Blue Book as similar. I had a credit score of 768, so I also qualified for Honda's best finance rate. But I felt I had NO CHOICE but to buy with Rick Case or I wouldn't get a better deal for the trade because of the Smart Car history and unpleasant experience. While I blame Mercedez-Benz (who makes Smart) more than Rick Case, more research should have been done by Rick Case before the car was sold to me or anybody else. Consumer Reports panned and failed the Smart Car in a review some time after I made my Smart purchase and I feel I bought a Lemon with no remedy for compensation by the maker or dealer. So, I guess this is the best deal I could get? I guess. I'm glad Honda is doing so well and selling so many cars and hopefully nothing bad will happen with this car as the review has described. Too bad people can't deduct depreciation on vehicles with taxes like they can with buildings or property. Good Day. More

Helpful 0

Report | Print

The sales process was fine, albeit lengthy, as expected. Gonzalo and Yousuan were gentlemen, professional and helpful throughout the process. Much different experience than other car purchases i have made e Gonzalo and Yousuan were gentlemen, professional and helpful throughout the process. Much different experience than other car purchases i have made elsewhere. Credit should be given to Gonzalo, as I would not have purchased a vehicle on this day had it not been for his pleasant demeanor and willingness to provide non-aggressive assistance. More

Helpful 0

Report | Print

Excellent experience at this dealer. I will strongly recommend this dealer to anyone who will be looking for a car. The services was fantastic. I walked out very happy with my new car. recommend this dealer to anyone who will be looking for a car. The services was fantastic. I walked out very happy with my new car. More

Helpful 0

Report | Print

The price could have been much lower, that is my only concern. Other than that I am completely satisfied the way I have been treated. I am really happy to work with Mr.Gonzalo Jimenez as I never felt bei concern. Other than that I am completely satisfied the way I have been treated. I am really happy to work with Mr.Gonzalo Jimenez as I never felt being pushed to a corner to buy anything from there. He is more friendly and understands the buyer's financial situation as well, and advises the best approach to take. More

Helpful 0

Report | Print

Our salesman was very knowledgeable of the various vehicles and equipment we were interested in, was able to answer all our questions, was courteous, friendly and made the whole experience of buying a vehicles and equipment we were interested in, was able to answer all our questions, was courteous, friendly and made the whole experience of buying a new vehicle enjoyable and hassle free. More

Helpful 0

Report | Print