Greg Langley | Page 3

Excellent Customer Service! Greg Langley, a Service Advisor at Anderson, assisted us with our scheduled auto service. He was very friendly and professional. He explained the Mu Greg Langley, a Service Advisor at Anderson, assisted us with our scheduled auto service. He was very friendly and professional. He explained the Multipoint Inspection and suggested future service our car may need in order to keep it running smoothly and in good shape. We have an older car and drive long distances so staying ahead of repair needs to prevent potential problems is very important to us. We greatly appreciated his time and knowledge. Will recommend him to everyone. Thank you, Greg! More

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Always easy to work with, personable staff! As a first time car owner, I chose a 2014 Toyota Corolla S and I wanted to make sure my car was getting the proper care needed to last me a long time, As a first time car owner, I chose a 2014 Toyota Corolla S and I wanted to make sure my car was getting the proper care needed to last me a long time, and have fun with it in the process. I decided to take the car directly to Toyota Specialists and for me, that is Anderson Toyota. I've owned the car since March of 2017, and have always taken it to Anderson for oil changes, as well as parts and installation of those parts. Deb and Jose from the parts department were huge help in finding me a TRD Performance Exhaust System, TRD Oil Filter, and TRD Air Filter, as well as giving me options on what I can do for other TRD parts such as the lowering springs, sway bars, and front strut braces. Jose, as well as a few sales people and guys from Lexus next door come and visit me at my work to get food from time to time and often ask how the me and the car are doing. During a recent visit, Vince offered me the ToyotaCare+ package so I can save money on maintenance over the next few years. Today, Greg helped me get set up with my maintenance appointment, and gave me option with the ToyotaCare+ package, and then got the mechanics started on my 30,000 mile service by double checking with me on things that I didn't want done. It was a very fast service, despite all that is done on a 30,000 mile service, and I was very happy with all they did, and especially since they gave me a great deal! I look forward to coming back for years to come to get help with parts from Deb and Jose from the parts department, and help with service appointments and options from the service department from Greg as well as Vince. I especially enjoy that they come and visit me at my workplace, and I look forward to seeing them throughout the week! More

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no appointment Drove in without an appointment. Greg took care of me quickly and efficiently. Within 1/2 hour I was on my way. Thank you to a great dealership. Drove in without an appointment. Greg took care of me quickly and efficiently. Within 1/2 hour I was on my way. Thank you to a great dealership. More

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Preventative Maintenance I have owned Toyota's for many years. Everyone I have encountered at the dealership have always been friendly, honest and reliable. My last visit for I have owned Toyota's for many years. Everyone I have encountered at the dealership have always been friendly, honest and reliable. My last visit for standard preventative maintenance was handled by Tony DiNunzio. Tony is very thorough and accommodating. Great experience as always! Would not consider going anywhere else for my automobile care. More

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Great Experience!! Greg Langley has been helping me make a lot of decisions about my two cars. I have asked him a lot of questions and he has been very informative and Greg Langley has been helping me make a lot of decisions about my two cars. I have asked him a lot of questions and he has been very informative and helpful. He has been very kind and patient with me. I enjoy working with him. Thank you Greg for hanging in there with me. More

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Leaking tire Took my car to the dealership because one of my tires was leaking air. The greeter said they would look at it, told me to go to the lounge and get com Took my car to the dealership because one of my tires was leaking air. The greeter said they would look at it, told me to go to the lounge and get comfortable. A very short time later, my adviser came in and told my I was ready to go. The tire was repaired. A nail was removed and a plug was installed. Very fast repair. More

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Treat women as you treat men I was turned off almost immediately when I arrived at the service bay. I was called out to the bay after I had put my materials down at a table and f I was turned off almost immediately when I arrived at the service bay. I was called out to the bay after I had put my materials down at a table and filled a cup with coffee. Once at the car, the service advisor, Greg, pointed out that the light switch was down when I arrived, causing the lights to be dim. I protested that I know how to move the dial to make the lights brighter, and that I had done that during the several days that the lights had caused me problems. Then he put the headlights on and showed that the lights dimmed. I assumed he was telling me not to drive with the headlights on during the day. I told him I always drive with the headlights on. My inference was that he was not listening to me. Understand that I came into the service bay with a negative attitude. I have had bad experiences will all car dealers in my 69 years. I don't come to a dealer for service unless I can't get it somewhere else. In this case, I inferred the problem with my front turn signals was caused by the replacement of the front headlights--a recall situation. I find that dealership service personnel discount whatever women say. I take offense at that treatment. That made me defensive when called out to the service bay. It didn't help that, when I returned to the waiting area, one of your employees had thrown out my coffee. When service was finished with my car, Greg told me that there was nothing wrong with my dashboard lights. That really set me off. I'd been frustrated by the problem for 4 days and I couldn't accept that there was nothing wrong with it. I became adamant that I would not leave until the problem was evident and fixed; I would not make a second trip for this problem. I suggested a serviceman drive the car. Eventually, Greg took me out to drive with, I think, Vince, a service technician. He was very nice and asked me how the car was acting up. After a short time, he put the headlights on, which caused the dash to dim. I was happy that he had been able to duplicate my problem. Then he explained the "lock" position what would prevent the dash dimming when the headlights were on. That was what I had not done in my adjustments to the light wheel; it needed to be pushed past the detent to the locked position. Vince was able to convince me that I could fix the problem myself, without triggering my defensiveness. I left happy with the service. In conclusion, the dealership will always have a threshold to overcome with me; I expect my comments to be ignored and I expect to have to fight for what I want. I'm not an easy customer to deal with. I think your service people need to treat women very carefully. More

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A great Find I stopped in Loves Park after locating a Toyota dealership there through a web search from my nearby motel. I turned out to be a fortuitous find! I I stopped in Loves Park after locating a Toyota dealership there through a web search from my nearby motel. I turned out to be a fortuitous find! I needed the required 40,000 mile service to be accomplished and my odometer rolled over to that number near Loves Park. The service adviser, Greg Langley, was friendly and very helpful. He quickly scheduled the work to be done which included an oil change and tire rotation. He also recommended a new procedure Toyota developed to clean the cabin air system besides just replacing the air filter. That turned out well. There was a perfume smell for a few minutes while driving the car but that quickly disappeared but the previous funky odor was gone. All of this took about an hour and was hardly a delay in my trip. It was well worth the stop as making this service interval and getting the work competently was a load of my mind. Thank you Anderson Toyota! More

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Anderson Toyota Service is the Best This morning I walked into my garage to double check my wife’s Toyota Camry prior to her taking a 3 day trip with our 2 children. She had to be in Chi This morning I walked into my garage to double check my wife’s Toyota Camry prior to her taking a 3 day trip with our 2 children. She had to be in Chicago by noon but I found a flat tire on her car. I changed the flat and headed to Anderson Service where I was greeted by Greg prior to 7:30 am. Greg had me in and out within 45 minutes and other great benefit was that there was no charge. Thanks so much to my friends at Anderson Toyota. More

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New standard in service Greg and all the rest of the service team at Toyota are by far the nicest people around. I would recommend them to anyone needing service! Greg and all the rest of the service team at Toyota are by far the nicest people around. I would recommend them to anyone needing service! More

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