"Terrible experience! I had the test drive car break down,..."
- TUJACOBS Verified Customer
Terrible experience! I had the test drive car break down, loaner car break down on a dangerous hill, and the GM of the site made me cry as I was picking up my NEW car :-(. Then he yelled at my husband for making me cry. I'll never recommend this place or ever go back!
"The sales person was very intelligent, friendly, and..."
- NATALIYABINDAS Verified Customer
The sales person was very intelligent, friendly, and knowledgeable. Guru always answered the phone and was very patient with us. We were looking for a vehicle with specific details and they went all the way with us to order what we were looking for from the factory. My husband and I couldn't think of any better service. We visited all the dealerships in the area and came back to Mercedes-Benz of Tacoma because we felt welcomed there and cared for. Their customer service surpasses them all. We had great, enjoyable buying experience. Highly recommend.
"my 1st service experience with MB in Tacoma since their..."
- KERUSKER Verified Customer
my 1st service experience with MB in Tacoma since their move. did check the car underneath found rust on the body underneath r/s, oil seepage by the bell housing and loose plastic panels l/s r/s and rear of vehicle.
"OK experience overall for services. Had to bring car..."
- AGRAWALSANJAY Verified Customer
OK experience overall for services. Had to bring car back. Good thing is they accommodated due to my work schedules. Visit could have been prevented if they listened carefully and ask someone else if they don’t no the answer rather than saying bring the car in. Clean dealership. Friendly staff. Service check in staff not the most experienced.
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