"Excellent Customer Service"
Really on point...Very Happy to help me resolve the issues...Great people's skills...Very positive and very knowledgeable about what I needed to have my vehicle worked on..
"Going The Extra Miles Is Rare These Days."
I am new to the Leesburg area and bought my 2017 Rogue from another dealer in another state. While having a trailer hitch and wiring installed at a local Pep Boys here in Leesburg (right down the road from Jenkins Nissan), the Technician showed me that my battery that had come original in the Rogue, had stress cracks forming from having been wrongly installed. I drove straight to Jenkins Nissan after the trailer hitch install was completed and explained my situation to a service writer. He immediately took pictures and presented the information to his Service Manager, Guy McCumber, who without hesitation decided to replace it with a brand new Nissan battery. This happened to be on New Years Eve and was just before closing. It would have been easy for them to "pass the buck" and have me get in touch with the original Sales Dealer, but instead they took care of it immediately! I am a 100% Disabled VET and bought this new Rogue so that I would have a Warranty and fewer issues that come along with car ownership. Guy McCumber and Jenkins Nissan took care of me and got me back on the road with my Rogue being back 100%. I am thankful for there response to an awkward situation and Thank God for a Nissan Dealer that shows integrity and above and beyond service. Highly recommended!!!
Other Employees Tagged:
So sorry I don't know the names of the Service Writer and Tech who assisted me.
"Fantastic service "
Always a pleasure bringing our car in for service. Great coffee too! Fast , courteous service department that always keeps you appraised of what is going on. A pleasure using Nissan of Leesburg.
"They always strive to satisfy the customer "
I have never been disappointed in the service provided by this location.
Even if something isn’t perfect the service representative makes sure to make it perfect before you leave.
I needed to be back on the road in an hour to make an appointment. I was was told it would be an hour and fifteen minutes. However, service to my car was done in exactly an hour. I appreciate the effort made to get me in and out quickly.
"Customer service - "
You service department representative, Guy McCumber, was attentive and gave extra care attention to detail. It was a pleasure having my car serviced at Jenkin’s Nissan.
"Quick and to the point"
Quick and to the point, very informative and great snacks and entertainment during wait. No other issues, overall great experience and will recommend to others.
"Enjoyed the service and how helpful everyone was"
Excellent service, will be back again. Very helpful sale people, explained the service I needed up front, no hidden costs, finished in timely manner. Thanks
Took my vehicle in for oil change and recalll. I was updated on the status of my vehicle while it was worked on. They got me in and out in a timely manner.