"Excellent Service as usual."
- Lexus GX460
Shane McKinney took care of us with exceptional service. We drive from Kentucky and they always have a vehicle ready for us. We will never trade anywhere else we always have a great experience at the Lexus of Knoxville.
The greeter was friendly and pleasant when my wife brought our vehicle for service.
Our Service Advisor was Harry G. and he was very nice, professional, attentive to our concerns, and took his time to explain the service done. Kudos also to the Service repair technician who took cared of our vehicle and addressed our concerns. He did a thorough inspection, and also found out that there was a problem with our battery. The battery was replaced... .under warranty/goodwill. For that, we truly appreciate the attention to details. Thus, service was great and excellent!
Other Employees Tagged:
We bought our RX330 new in 2004. We have had the car serviced at Lexus of Knoxville every 5,000 miles. The service has always been EXCELLENT!
Always excellent service and if any problems it is corrected. Harry always makes you feel like your car is special & important. He listens to what you say and looks ahead to future needs of your car.
Harry G is the best service adviser that I have ever had the pleasure of working with TOP SHELF. I will always buy from Lexus of Knoxville, definitely excellent service after the sale,
"Wonderful as usual. "
They always provide fantastic customer service. The process is quick, simple, and the text updates are handy. I'll definitely continue using their service department.
"Harry was exceptional in taking care of our Lexus!"
- Dene Matthews
The drivers door could not be opened occasionally. Harry had parts come in and replaced. All under warranty. On a 2015 Lexus NX 200t with 37000 miles. Very pleased eased.
"Lexus has great employees!"
Harry is so kind and does a great job and well as the other service people that greet you when you first arrive. When I leave I know my car is in great hands!
"Great assistance from the staff"
recall on high pressure oil line was handled expeditiously. Thanks for great service. This actually kept me on scheduled with a appointment that I had in town.
Excellent as always, best around anywhere. Harry’s great to work with. Everything is always done in a timely manner and pick up is always the time given when we bring the car in for service.