Heather Donenko

If it weren't for JJI feel like I wouldn't even have my car because of him I'm driving a 2021 Honda Civic hes the only car dealer that's never lied to me and did exactly what he said he was gonna do he wen car because of him I'm driving a 2021 Honda Civic hes the only car dealer that's never lied to me and did exactly what he said he was gonna do he went above and beyond then beyond even bought me lunch picked me up from my home made sure that I got the things taken care of I needed to I needed to I spent about 4 hours with him that day and then I drove home in my brand new car As far as I'm concerned Jason Johnson is the best car salesman bell Honda has More

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Had a warranty issue and Luis in management personally reached out to me to make sure it was resolved. It finally did and I went from very upset customer to happy thanks to Luis's efforts! reached out to me to make sure it was resolved. It finally did and I went from very upset customer to happy thanks to Luis's efforts! More

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Excellent experience, fast & easy! The team here at bell Honda was great to work with. Heather D. Knew every car inside and out! Better than reading a manual. I walked in, no pressu The team here at bell Honda was great to work with. Heather D. Knew every car inside and out! Better than reading a manual. I walked in, no pressure to purchase or trade my car. She showed me around and let me check out every model I was interested in. I asked her to sell me a car! Great value for my trade and the car was detailed and gassed up by the time my signing was done. If I could leave 20 stars I would! More

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Not treated fairly My girlfriend and I arrived at Bell Honda at approximately 3:30 pm, and we were not greeted by anyone from the Bell Honda Staff. I had emailed Heathe My girlfriend and I arrived at Bell Honda at approximately 3:30 pm, and we were not greeted by anyone from the Bell Honda Staff. I had emailed Heather Donenko at 12:35 pm on December 9th and advised her I would be there in a few hours. I went to the front desk, and they paged her, and she did not come to the lobby. 10 minutes later I had to go back up to the front desk, and they paged her again, and the receptionist stated she would page her manager. Neither one of them came up front to the Lobby. Then 5 minutes later another gentleman came up to me and asked who was I waiting for? Then at that point, Heather came to the front. She took me a desk in the back and said: "I remember you". "You were looking for the 2.0 Accords." She begins to tell me the reasons why I should not buy the vehicle and how she hates that the gearbox is way different than the 2017 Accords, she said you have to push start everything. I told her that Conor had offered me a 1.9 interest rate and that is the reason why I wanted a new car. She said Conor is no longer with the company and the 1.9 interest rate is only available on the 2017 new Honda's. "She said the 2018 model's sell themselves." I told her my current payment is $650.0, she said that's a high payment! Without running numbers, she said my payment is going to increase. I have several concerns with the way I was treated at the dealership today. Number 1 nobody acknowledged me at the dealership when I arrived. Number 2: I find it hard to believe that the 1.9 interest rate is only available on the 2017 new Honda's. Number 3 she was not trying to sell me on any car's. She was selling me the reasons why I should not purchase a vehicle. Please pull the camera's to confirm the validity of my complaint. ECOA needs to be looked into regarding my experience on 12/9/17. I have bought three vehicles from your dealership and I'm not sure why I was treated this way. More

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