Dealership Experience
11 yrs, 2 mos
Industry Experience
19 yrs, 2 mos
Languages Spoken
Portuguese
Spanish
952 Reviews
Write a Review952 Reviews of HENRY DELGADO
March 15, 2024
Excellent dealer. Alexander helped me to find my dream car. He’s attention and communication was above and beyond. He is the best. Thanks Alexander and Hendrickson Toy Alexander helped me to find my dream car. He’s attention and communication was above and beyond. He is the best. Thanks Alexander and Hendrickson Toyota for always find a way so I can have a new car in my hands. More
Other Employees Tagged: Luis Mendoza, Zeke Howes, Oscar Vizcarra , Alexander the best in there is not listed. He deserves all there. Thanks.
March 02, 2024
Since the beginning this dealership has been bad. They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendri They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendrickson was wonderful, they lied. The vehicle was in transit when I put a down payment on it. They called me a couple of weeks later to let me know that it was in. I made and appointment for 9am on a Saturday. After arriving, I was told my sales person was not there yet and would arrive around 9:30am. Apparently, my time is not valuable to the dealership. I said no, I made the appointment for 9. I asked for a different sales person. Sales manager came to me and asked if I would be patient and wait for the sales person. I said no. My appointment is at 9am, and if the sales person is not due until 9:30, then I should have been told. I asked for my down payment to be returned and miraculously a different sales person was available. I purchased the Grand Highlander. Next, 2 weeks later, I returned to the dealership and told them my key fob was not working. Since, I still only have 1, that was a problem. The sales desk sent me to a sales manager, who sent me to a sales person, who sent me to the service desk, who then sent me back to the original starting point. Each time, I told them my key fob did not work and each time they asked me how old it was, and I repeated each time that it was two weeks old. Finally, the service person said we could try and replace the battery. The sales desk said, okay, do that. The service person said he needed some sort of ticket. Finally, got the ticket and was brought back to the parts sales desk. Asked for a new battery, he said that will be $20. I said no, the key fob is only 2 weeks old. After some back and forth between the parts sales person and the service person, I got a new battery. Still haven't received the 2nd key fob. At the same time, I purchased the cross bars and paid $500. Since I could have purchased them for less anywhere else, I thought this included installation. I asked to have them installed after the oil change and they wanted to charge me another $460. This is without asking me first. I would have said no and returned the cross bars. I told them to remove the cross bars and give my my money back. I was then given a "deal" to have the installation done for $229. This is all a load of crap. Al Hendrickson lacks service. They will sell you a car, set you afloat down the river without a paddle. Good luck to anyone using this dealership. Must be a rather high turnover rate since I don't see any of the people I have dealt with in the past or today. More
Other Employees Tagged: Erik Coxwell, Kurt Brosche, Chris Kulazidis, Norman Frantz, Jarrett Elder Sr., Mike Joseph, Wesley Bonito, Zeke Howes, Jennifer Burton
November 30, 2023
OUTSTANDING experience with Dexter Marshall in Sales and Henry Delgado in Service. All employees are friendly and welcoming but these two make Al Hendrickson a keeper for us. They listen, underpromise and o Henry Delgado in Service. All employees are friendly and welcoming but these two make Al Hendrickson a keeper for us. They listen, underpromise and overdeliver, and make a stressful experience actually pleasant. Highly recommend this dealership and these representatives in particular. We are, and will continue to be, loyal customers! More
Other Employees Tagged: Dexter Marshall (Sales), Chuck in Finance
August 21, 2023
I took my car to service on two occasions, they did not rotate the tires, saying that they had. I think you can get better prices at other dealerships. rotate the tires, saying that they had. I think you can get better prices at other dealerships. More
Other Employees Tagged: Jarrett Elder Sr.
August 20, 2023
I have always enjoyed using Al Hendrickson Toyota. Guys are polite and friendly. One item was amiss. my mile wise plug in from insurance company was not reattached. I am glad I saw it on the door t Guys are polite and friendly. One item was amiss. my mile wise plug in from insurance company was not reattached. I am glad I saw it on the door the following day. I ended up reattaching it, but I would have preferred that whoever removed it should have replaced it. It is easy to forget such a plug, but it could have been placed in a more conspicuous place like on the dashboard. More
Other Employees Tagged: Klaus. my usual guy.
August 18, 2023
great service from Mr Marcos. Congratulations to the whole team service. Tank you! Good day Congratulations to the whole team service. Tank you! Good day More
Other Employees Tagged: Erik Coxwell, Andre Veiga, Wesley Bonito, Zeke Howes , Marcos, Alex