Hill Country Honda
San Antonio, TX
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730 Reviews of Hill Country Honda
We bought a 2024 HR-V and happy with our purchase. We worked with Gwen from test drive the vehicle to final purchase decision. We had very good experience at this dealership We worked with Gwen from test drive the vehicle to final purchase decision. We had very good experience at this dealership More
The absolute very best experience. I absolutely recommend this dealership. 5 plus stars. Best overall experience. I absolutely recommend this dealership. 5 plus stars. Best overall experience. More
I just purchased my new Honda Ridgeline this past Friday. Two months ago, we purchased a CR-V for my wife. I want to give the biggest kudos to the dealership, management, and sales staff. I worked in the car Two months ago, we purchased a CR-V for my wife. I want to give the biggest kudos to the dealership, management, and sales staff. I worked in the car business after retiring from the US Army for five years, so I have lots of knowledge on the business. I have to say I was very impressed with the whole process. Danny the Sales Manager worked both of my deals and was very fair and upfront on what he would sell their vehicle for and what they would give for our trades. Ray in finance was very friendly and made the process smooth. John Medelez was my salesman on this deal and assisted on the last one. John is a senior sales consultant. Very knowledgeable on the Honda product. Please ask for him when you visit the dealership. More
My experience with this dealership was profoundly disappointing and frustrating. My interest in purchasing a used electric Audi, a car I had been eyeing for a while, turned into a series of unfortuna disappointing and frustrating. My interest in purchasing a used electric Audi, a car I had been eyeing for a while, turned into a series of unfortunate events that highlighted the dealership's lack of customer service and professionalism. I had previously expressed my intention to seriously consider the Audi, which had been sitting on their lot for 45 days. Given this duration, it's baffling that no one had thought to test the vehicle's charging capabilities during this time. This oversight became a critical issue when I specifically requested the car to be fully charged ahead of my visit. Despite calling them at 4 PM the day before my trip from New Braunfels—a journey that takes over an hour and a half—I arrived to find that the car could not be charged. The dealership attempted to charge the vehicle using three different chargers, all unsuccessfully. This was not only inconvenient but also disrespectful, considering they had the entire day to inform me of the situation and failed to do so. While waiting for a solution, which included my suggestion to try a DC fast charger, I witnessed an alarming altercation between a new sales manager and another customer. The argument escalated to loud exchanges in the lobby and continued outside, significantly detracting from the professionalism expected at such establishments. After a brief departure, during which I informed a salesperson of my return, I came back to find the car still uncharged and was told it would now need to be taken to Audi for inspection. This repeated disregard for my time and the lack of upfront communication only added to my frustration. The dealership's failure to perform a basic check on the Audi's charging capability, especially considering it had been on the lot for 45 days, is inexcusable. This experience revealed a profound lack of concern for the customer's time, commitment, and overall satisfaction. Names of the sales personnel involved are omitted to ensure this review remains visible, as future customers deserve to be forewarned about the service they might expect from this dealership. More
I was very impressed with my mechanicRicky Ruiz. He was extremely thorough and knowledgeable. He was patient with his time helping me understand the mechanics of my car. I trusted what he shared wi He was extremely thorough and knowledgeable. He was patient with his time helping me understand the mechanics of my car. I trusted what he shared with me. I would highly recommend the dealer because of your mechanic. More
Ms Bernard was very cordial and knowledgable. She possesses the perfect continence for her job in interrelating with her customers in the Service Department at Hill Country Honda. As far as th She possesses the perfect continence for her job in interrelating with her customers in the Service Department at Hill Country Honda. As far as the service performed. Chloe found one Recall, and took care it. I’m am well pleased with my four wheel Brake Just. The Oil Change was too expensive. Cheers, ap More
Contrary to manufacturer recommendations, I was told by the service advisor that my vehicle required maintenance based on mileage. When I read in my owners manual, it contradicts 20-30k brake fluid flush. the service advisor that my vehicle required maintenance based on mileage. When I read in my owners manual, it contradicts 20-30k brake fluid flush. 2023 Honda ODYSSEY with 21k miles. Manufacturer recommends every 3 years when code 7 reads on dashboard. I have asked advisor for a document saying the 20/30k and was met with a dial tone. More
The first thing that stuck out to me is how clean the facility was, guys at the desk were friendly, and I got a military discount. I was so impressed that I went to look at buying another minivan but the facility was, guys at the desk were friendly, and I got a military discount. I was so impressed that I went to look at buying another minivan but the prices were a lot higher than expected. Nonetheless, we'll keep getting services done there. More
Adrian Johnson is exceptional in service. Best experience purchasing a vehicle. Thank you, Adrian. Greatly appreciate your assist. Love the car! Best experience purchasing a vehicle. Thank you, Adrian. Greatly appreciate your assist. Love the car! More