North Shore Auto Mall

I just recently bought a car and I should say my experience was great. Had a really great deal and they will work with you to find the right car. Everyone I worked with all thumbs up experience was great. Had a really great deal and they will work with you to find the right car. Everyone I worked with all thumbs up More

A Great Experience We have been looking for a great car (and great deal) for more than 2 months. We just purchased a 2016 Mercedes from North Shore Auto Mall. It was qui We have been looking for a great car (and great deal) for more than 2 months. We just purchased a 2016 Mercedes from North Shore Auto Mall. It was quick, trouble-free, and we ended up with a super deal. Boris and Kevin listened to us and understood our concerns. We purchased many cars from big and small dealers and honestly this experience was among the best. More

Makes things difficult BUYER BEWARE!!! I was skeptical even going here in the first place but Kevin emailed me stating he wanted to "proove" to me that North Shore was great BUYER BEWARE!!! I was skeptical even going here in the first place but Kevin emailed me stating he wanted to "proove" to me that North Shore was great so I figured I'd take the 2 hour drive and go. I worked with Alex who was nice and good to work with. I liked 2 cars, and had my own financing. They asked me to put $500 to hold the car until Monday (it was Saturday) until the bank opened again. I asked Alex very specific questions (I've got burned before!) if that money is refundable if I choose not to take a car and he assured me it was, and they wouldnt hold my money if I didnt purchase a car. They were able to make both cars work with additional money down and I decided I didnt want to go that route and asked for a refund. This is when things went South. Alex asked for my orginal receipt in order to get a refund, which I emailed him (and they also had a copy of it in their books!). Next day, still no movement on a refund. When I called Alex back, he said I needed to either go there or mail them the receipt to get a refund. I spoke with Kevin, the general manager, who became very rude, and he said the same thing and that there was no way a refund could be processed without me bringing my receipt and my card down. None of this refund process was told me when I asked questions. This was 515p Tuesday. Wednesday morning i had to take the day off from work (lost money for my husband and I) and drive the 2 hours back down to present them with the "golden ticket" so I could get a refund. Only to find out that they ALREADY REFUNDED ME TUESDAY NIGHT AT 616PM. A courtesy phone call would have been nice as they knew I was 2 hours away. Just beware of this place before buying or putting money down and know exactly what you're getting into. I should have went with my gut when I read all the other negative reviews. Instead I figured I'd give them a chance and they made getting a refund extremely difficult for me just because they could. Its unfortunate places like this gets business treating customers the way they do. More

Boris and Jackie are crooks! They still have my car almost a full week after purchasing. Boris keeps hanging up on me and Jackie threatened to hold my car for 11 days if I kept ca They still have my car almost a full week after purchasing. Boris keeps hanging up on me and Jackie threatened to hold my car for 11 days if I kept calling back and checking on the status. Extremely unprofessional and rude, they should both be fired. I submitted a complaint with the State Attorney General and they said this is not even close to the first one they have received from North Shore Auto Mall. More

WORST EXPERIENCE EVER Sales rep Boris is the most inconsiderate person there. Has no idea what hes talking about, tells you to LIE to the bank. Tells you the car is being s Sales rep Boris is the most inconsiderate person there. Has no idea what hes talking about, tells you to LIE to the bank. Tells you the car is being serviced for days now, then tells me to go in and pick it up, to find out my car hasnt even been cleaned yet. Its xxxxxxxx the whole experience was awful have been waiting for a week now. I will never recommend this place to anyone, sorry not sorry. More

Unreliable dealership with unreliable vehicles This has to be one of THE WORST mistakes of my life DO NOT PURCHASE from this dealership!!! I was told this was an ok dealership so I went ahead an This has to be one of THE WORST mistakes of my life DO NOT PURCHASE from this dealership!!! I was told this was an ok dealership so I went ahead and traded in my awesome car because of it being a coupe decided to purchase an suv. When I licked it up it wasn’t even detailed it smelled! Then the car didn’t pass insepecrikn due to a LONG list of issues. Then returned it for a different vehicle and that also didn’t pass inspection after they “fixed” the problems I paid out of my own pocket because they are so cheap and they are unreliable !!! Do yourself a favor and go to a different dealership on route 1 or Honda next door. More

Easy Car Purchase Probably one of the easiest car purchases I've made in my life, and I've made quite a few. From setting up the appointment, to test driving the car, t Probably one of the easiest car purchases I've made in my life, and I've made quite a few. From setting up the appointment, to test driving the car, to applying for financing and getting approved... North Shore Auto Mall made everything easy and comfortable. I worked with Jason to purchase a 2013 BMW 3 Series diesel and I absolutely love my new car. Kevin was very helpful with getting the financing approved and kept me informed every step of the way. I would definitely recommend NSAM to anyone in the market looking for a clean and well-priced car. More

buy my car from alejandro very good esperience buying my car from alejandro, good prices and good service. thank you for the good experience, my son will come to see some cars very good esperience buying my car from alejandro, good prices and good service. thank you for the good experience, my son will come to see some cars too More

great experience buying used bmw i bought my first used bmw from jason at north shore auto mall and had a very good experience because he was zero pressure and waited until i was comf i bought my first used bmw from jason at north shore auto mall and had a very good experience because he was zero pressure and waited until i was comfortable to buy the car i wanted. thank you again More

Beware Hello I wanted to give you a 6 month update on the car I bought from North Shore Auto Mall. First I want to thank Jason for providing me with excep Hello I wanted to give you a 6 month update on the car I bought from North Shore Auto Mall. First I want to thank Jason for providing me with exceptional customer service before my car sale and after. I bought a 2009 Pontiac Torrent back in May 2017. The car is beautiful and seemed to be in great shape. However, once I took it off the lot, the car began showing immediate signs of an issue with the transmission or a plug. If I go up a hill the engine light shakes. If I go over 40 mph the car shakes. I called the mechanic who has( horrible customer service by the way) and he never returned my calls . So I'm stuck with a vehicle ( that cost me 5,000) that may break down at any moment and at any time. The unfortunate thing is, I'm sure they knew. The only reason I gave a two star is because Jason has been so so nice and also I was able to raise my credit score so I will be able to trade with another dealership. Goodluck o anyone who buys here. There cars are gorgeous but will they last ? V More