"Great experience! "
Everything was a very smooth processs and they worked with me to get the best deal! I highly recommend this dealer to get your next ford truck from!
"Irving and the entire staff was awesome."
Irving and the entire staff were helpful. He assisted in all my questions, concerns and through everything. I will definitely recommend him and the dealership to friends.
"QSE (Quality Service Every Time)"
At Sam Pack’s Five Star Ford Lewisville you’re treated like family from the minute you walk through the door! These folks just get it! They value your time, they listen to your needs and they have an amazing team (sales, finance, tech, service, and reception) that is unbeatable! How do we know? This was our third purchase from the dealership in five years!
Kenneth, Irving, Kyle, Jared, Amberle, all of the other finance guys and the reception ladies, Austin and I want to send you a very heart felt thank you! This wasn’t a 5 star rated experience, it was a 10!
"Easy to work with"
Irving is a very good salesman and knows all details. Very easy to work with and a 5 star experience. Totally would come back for future purchases.
Other Employees Tagged:
Our salesman’s person Irving was a great salesman was able to answer all the questions we had and made the whole process easy and even had some pizza for us while we waited for all the paperwork. Great experience
Your service is appreciated thanks very much for the help we are getting an escape and it was fast, and great deal for the year
"Great Experience at 5 Star Ford in Lewisville"
I had been interested in a used Ford F-150 circa 2015 (the year of the all-aluminum body introduction by Ford) for some time now. Being an avid Car Pro USA show listener (AM 820 Saturday mornings), I knew Sam Pack’s Five Star Ford dealerships were the place to start looking for Ford trucks, and since Lewisville was my closest location, I visited the end of January of this year. Going a little against recommended protocols, I just brought my CarPro VIP pass without calling and met salesman Irving Melgarejo at the door. Irving proceeded to show me the used inventory of all of Five Star’s five separate dealership locations around the Metroplex. This in itself is a huge bonus since there is so much more to choose from with their multiple dealership inventory. I also liked the fact all of Sam Pack’s locations are family owned and run by Mr. Pack and his family sbeginning in 1980, and have a long history of customer service.
Having such broad access to used vehicles, Irving found what I was looking for to replace our family partnerships aging 2001 Tundra. In a color and option package that was suitable and reasonable, but not spare, I test drove the vehicle that evening since it happened to be on their lot. It was an immediate match for our our company (it helps to know your product ahead of time, so when you see it and it’s right—you know it!). Irving was personable and great helping facilitate the sale, so that night, I knew what it was going to cost.
The very next afternoon, I brought the L. P.’s General partner along (my lovely mother) and we proceeded to go over trade-in information, and final pricing, and an hour past mid afternoon had the deal completeted.. Besides Irving Melgarejo’s great and congenial help, I’d also like to mention that Kyle Wasson in the dealership’s Finance department was stellar in knowledge of the workings of the extended warranty package (which coupled with the CarPro discount) was a suitable and reasonable expense for this 2016 vehicle purchase. One semi-large warranty issue on the vehicle, and it will have paid for itself, seeing as newer car’s parts and computer related processors being so incredibly expensive as well as the peace of mind knowing that these things are covered beyond the remaining factory warranty is worth it. (I also come from a vehicle that had over 256,000 miles and large servicing bills each of the last three years. It made my decision easier with the CarPro discount that Kyle facilitated)....
I’d like to thank Kyle and his expert knowledge: he has worked in the service side of the dealership before moving into his current Finance Degree’d position. He even mentioned a tailgate lock that would be needed and walked me around to where the vehicle was being detailed to confirm we had one already installed (seeing that certain people like to “borrow” your unlocked tailgate otherwise...an expense I don’t need and wouldn’t have even thought about unless he brought it up). Thanks Kyle!
Thanks also to general manager and all around nice fellow William Mills, who along with Irving Melgarejo, made for a welcoming experience at Five Star.
All in all, a great buying experience at Sam Pack’s Lewisville Five Star Ford dealership! Become a CarPro USA member and save time and money with Jerry’s expert advice! I’ll only do business this way from now going forward: great treatment from recommended dealers, service and advice that can’t be beat!
This is a great dealership with qualified personnel—Thank you Five Star Ford!
"A Great Deal with Pleasant People"
This is a great car and everyone was willing to work with us in the price. Irving is a great guy and should be rewarded for the experience he provided.
I came to this dealership and irving was very healful and patient with me and my brother.. he did evrything he could to get us a great deal. Thank you. Go with irving to purchase your vehicle.
"If Irving can't do it, no one can!"
I must have texted Irving 12,000 times since we bought our (new-to-us) truck. Each time he replies with lightning speed, courtesy and an answer - even if to say he doesn't know but will find out, and he does. Two thumbs up from me for Irving!