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Ivan Carprio
Ivan Carprio, Service Advisor, Sam Pack's Five Star Ford Lewisville
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Ivan Carprio

Service Advisor

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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1 Review of Ivan Carprio

September 22, 2018

Dealership Rating

"Service department terrible"

- Tom c

3rd time I’ve gad an issue with this dealerships service department. The 3rd Tim is the charm for me. I drove my car there on a Saturday morning to have the battery checked and replaced if necessary. I arrived and as usual the small drive in was backed up with vehicles just sitting there. They weren’t pulled up to the front. Just sitting there with no one moving them up. By the way it was pouring down rain and No one ever comes out to greet you like other dealerships. I waded to the service office and again as usual no one asks if they can help you. You have to ask them for help. I asked who could help me and someone told me they were short staffed and someone would help me soon. After tell them my problem they wanted to know if I was going to leave the vehicle with them. I informed them I’d like to wait for it and he shook his head and said that wouldn’t be possible. Why did he ask me? The should really look at a successful dealership to see what a service department should be. By the way, you never get a survey if you had a bad experience, but they’re quick to send you one iF everything went well. Also last time my vehicle was serviced they forgot to put a valve stem cover back on and insinuated I lost it instead of them.

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