"Continuing Great Experiences with this dealer and salesman"
We have purchased Mercedes-Benz, both new and pre-owned, from sales consultant Gary Childers for over 20 years. Gary makes the process informative, pleasant, and efficient. We joked with the General Manager that if Gary retires, they will have to retire his jersey and hang it from the rafters. I highly recommend Gary and this dealership.
- Peggy Green
Buying a car from Mercedes Benz of South Charlette was an extremely pleasant and seamless experience. My salesman Janusz Walczak was always in contact with me via phone and e-mail as I live in Louisiana. I was also in contact with Pat Oberer and he was excellent as well. Mr Walczak kept me updated as to the progress of getting the car to me. I would not hesitate buying another Mercedes from this dealership. Everything promised was fullfilled. Rate them a 10.
"Buyers Beware of negligence and fraud"
Buyers beware of fraud & negligence! I purchased a certified pre-owned MBZ from this dealer about 2 months ago in early April of 2018. It was bought to my attention that both of the front tires were bad & need to be replaced in being that the wire threading was showing. I took the car back to the dealership as it was sold as certified preowned so this shouldn’t even be an issue. The dealership agreed to replace the front tires but charged me for an alignment how insane is that? I ask for a copy of my inspection and certification report to verify that everything was checked out & passed inspection as I never received a copy & didn’t think I would need to with such a reputable organization. Upon reviewing the services records and the inspection and certification report the NC emission inspection FAILED in addition to a body issue that FAILED (door/trunk/tailgate seals; inspect drains). It was also discovered that all 4 tires on the vehicle was swapped after the inspection was performed without documentation of an alignment or re-inspection of the tires, wheels etc., I pointed this out to Nelson who blatantly disregarded all this information & insisted I pay for the alignment. This is a clear case of negligence & I will be reporting them to the attorney generals office, NC DMV, as well as the BBB & seeking legal representation as this vehicle was sold under false pretenses! BUYERS BEWARE!
- Dina Floyd
Wonderful Service and Professionalism!!
Janusz was excellent! We will recommend this dealer to our friends!! We were treated with respect and made us feel special!