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Jack Murphy
Jack  Murphy , Pre-Owned Sales Manager, Sloane Toyota of Philadelphia
2.6

Jack Murphy

Pre-Owned Sales Manager

Sloane Toyota of Philadelphia

1546 Cottman Avenue
Philadelphia, PA 19111

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6 Reviews of Jack Murphy

July 09, 2018

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"'YOUR THE BEST'!"

- rosielady123

Hi, I can't say anything but good things about my experience with Sloane. ( Manager) Dave, ,( salesman )Neal, ( finance Manage)r) Nick,(. ( Ins. Manager) Dave, and even the receptionist Dawn, "You Are The Best"! This is the third time I bought a used car from Sloane, and have, and will recommend them to anyone. Thanks again you guys, I really appreciated you. Sincerely, Helene Sheridan

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Recommend Dealer
Yes

Other Employees Tagged: Dave Morton, Neal Patel, David Gould , Dawn (receptionist), and (finance Manager) Nick

Jul 11, 2018

Sloane Toyota of Philadelphia responded

We appreciate you too, Helene! Thank you for writing this amazing review for our team. I am pleased to hear that our whole team provided a comfortable and welcoming visit for you. We hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions. Thank you for choosing Sloane Toyota of Philadelphia! Sincerely, Brett Younger- General Manager- brett.younger@sloaneautos.com- (215) 742-9300

April 30, 2018

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"#Scam# Dealer does not honor listed price my own website"

- Joe C

Pre-own sale manager refused to sell their 2015 Toyoto Highlander at the listed price of $18,912, plus the $1000 allow discounted. Sale Rep confirmed the listed price and scheduled the appointment to shows the car. Sale Rep also called to confimed the appointment an hour early for preparing the car for shows. When arrived at the dealership, long wait before Eward J. can helps and showed me the car. An hour later, only found out the sale manager won't sell me the car at the listed price, nor did he willing to compensate my lost of time. He's explaination is " a mistake" and he does not need to do anything. ..Well, how about fix it. If you make a mistake, "fix it" that's how is should work.#Customer Service# DO NOT BUY FROM THIS DEALER

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No

Other Employees Tagged: David Gould

Apr 30, 2018

Sloane Toyota of Philadelphia responded

We sincerely apologize that we did not meet your expectations. We pride ourselves on providing top-notch service and the experience you describe is not acceptable.  We want to research your situation and discuss options to make things right.  Please contact me at your earliest convenience so we can work on a solution. Sincerely, Brett Younger- General Manager- brett.younger@sloaneautos.com- (215) 742-9300

April 27, 2018

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"Wonderful experience!"

- Amirish428

Everyone at this location was extremely knowledgeable and friendly through the entire experience. From Jack, to Eugene, and Ed, they all ensured that I found the perfect vehicle with all the features I was looking for. I've never been so pleased with the customer service with all of the employees, I would absolutely recommend shopping for your next car here!

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Yes
Apr 30, 2018

Sloane Toyota of Philadelphia responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Brett Younger- General Manager- brett.younger@sloaneautos.com- (215) 742-9300

April 24, 2018

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"Used car = broken car"

- J014925

> Imagine buying a new used car thinking you went with a big dealer that you could trust. > > Imagine driving home after Christmas and then imagine the next weeks the whole car is shaking after you take a few spins on the highway. > > Imagine how disappointed you are after buying the used car that it was in the shop for 20 some odd days... > > Imagine buying a used car that you intended to drive and then you’re on the phone for hours a day when you have three kids under the age of five... > > Imagine being on hold and arguing with the dealers and waiting for calls when you could be spending time with your kids... > > Imagine this used car causing pointless maritial arguments and financial stress and strain... > > Imagine the trusted dealer you got the car from not trying to hear or help or be more involved with helping when they were the ones who sold a car that was shaking when we drove it longer distances after.... > > Imagine that ... that’s why I’m writing this. > > We were looking to purchase a reliable new used vehicle last year in December 2017, and decided to go with Sloane, as this would be our first used car experience. We reside in the suburbs, where public transportation is not easily accessible and my husband works in New York. He drives 25 miles (30 minutes) to the train station from our home in order to get to a transportation hub. We purchased the vehicle from Sloane and not from a personal seller because we wanted to go with a well known dealer which had a good reputation and in the event of any issues, we were under the impression they would back up the quality of their vehicle. We purchased the vehicle they Sloane because we needed a reliable and safe car so we decided to go with a Subaru because of the safety ratings for our family of five. > > There was an expectation of customer service and satisfaction to be held on the dealer that was not properly dealt with from the onset of our issues. We felt after the car was purchased, all and every thing was pushed around and customer expectations were not met. > > We purchased the 2010 Subaru right before Christmas and issues arose shortly thereafter, but due to scheduling conflicts, holidays with family, and prior engagements planned, we were unable to take the car in immediately until well after New Year’s to Sloane. > > My husband had to take time off of work to take the car into Sloane to have the car diagnosed by Sloan; however, they were unable to diagnose the issue nor to even make an attempt at duplicating the issue and immediately sent us to a Subaru dealer. It was firmly specified that the specific issue was occurring while driving on the highway over 45 miles per hour and the Sloane Service technician did not even make the effort nor attempt to duplicate the conditions we specified over the phone prior to making our trip over an hour away to have the vehicle diagnosed. > > Their reason being was because there were no highways for the tech to drive speeds up to 45-55 MPH by their location in order to duplicate that issue. Again, we specified prior to scheduling an appointment that it occurred on a highway environment over a certain speed. It already was frustrating as we had to plan ahead for this trip, took time off work, made arrangements for the family, and wasted practically an entire day of driving, tolls, gas, let alone useless time spent waiting to be seen, only to pass the buck along. > > At the time it was understandable because Sloane mostly serviced Toyotas and we would prefer to have a manufacture mechanic make the diagnosis; however, it could be seen how easily Sloane seems to avoid responsibility and the onset of passing it on. > > We should at least have someone contact us and offer a full refund. This car is not safe for my family period. To date no one at Sloane has reached out to address our concerns and the message is, we don’t care. Sale is made. Thank you, we will not be coming again nor referring our friends, family, neighbors, and anyone that wishes to purchase a vehicle. > > Long story shorter, we ultimately got the transmission replaced; however, just our luck another problem arose and the car was thrusting and jerking, stalling and so on. We didn’t even drive it back to the Subaru dealer to fix it, we towed it. Sloane did at the very least of being decent, chopped in for the towing but not 100% of it. > > Ultimately, the diagnosis was to have a part replaced (body valve or valve body) and the warantee company refused to do so for their reasons, which is probably a $1,200 part. Upon picking up the vehicle, the service people made us sign a waiver that they do not recommend driving the vehicle without replacing the part as they do not want to be responsible. Therefore we were risking ourselves and my family potentially...Sloane stood by that decision not to assist nor follow up with us after we contacted them. > > Side note: My kids were in the car and I have posted the video on their Facebook of how the car was thrusting — my 4 year old is scared of the car and will not get back in it. She’s a smart girl and let’s hope someone will own up to this for the long haul and fix this. I am shocked and surprised at what determined the warantee company to allow us to drive a vehicle deemed unsafe to drive.

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No

April 17, 2018

Dealership Rating

"Used car sale gone horrible a living nightmare!"

- Momofthree

Imagine buying a new used car thinking you went with a big dealer that you could trust. Imagine driving home after Christmas and then imagine the next weeks the whole car is shaking after you take a few spins on the highway. Imagine how disappointed you are after buying the used car that it was in the shop for 20 some odd days... Imagine buying a used car that you intended to drive and then you’re on the phone for hours a day when you have three kids under the age of five... Imagine being on hold and arguing with the dealers and waiting for calls when you could be spending time with your kids... Imagine this used car causing pointless maritial arguments and financial stress and strain... Imagine the trusted dealer you got the car from not trying to hear or help or be more involved with helping when they were the ones who sold a car that was shaking when we drove it longer distances after.... Imagine that ... that’s why I’m writing this. We were looking to purchase a reliable new used vehicle last year in December 2017, and decided to go with Sloane, as this would be our first used car experience. We reside in the suburbs, where public transportation is not easily accessible and my husband works in New York. He drives 25 miles (30 minutes) to the train station from our home in order to get to a transportation hub. We purchased the vehicle from Sloane and not from a personal seller because we wanted to go with a well known dealer which had a good reputation and in the event of any issues, we were under the impression they would back up the quality of their vehicle. We purchased the vehicle they Sloane because we needed a reliable and safe car so we decided to go with a Subaru because of the safety ratings for our family of five. There was an expectation of customer service and satisfaction to be held on the dealer that was not properly dealt with from the onset of our issues. We felt after the car was purchased, all and every thing was pushed around and customer expectations were not met. We purchased the 2010 Subaru right before Christmas and issues arose shortly thereafter, but due to scheduling conflicts, holidays with family, and prior engagements planned, we were unable to take the car in immediately until well after New Year’s to Sloane. My husband had to take time off of work to take the car into Sloane to have the car diagnosed by Sloan; however, they were unable to diagnose the issue nor to even make an attempt at duplicating the issue and immediately sent us to a Subaru dealer. It was firmly specified that the specific issue was occurring while driving on the highway over 45 miles per hour and the Sloane Service technician did not even make the effort nor attempt to duplicate the conditions we specified over the phone prior to making our trip over an hour away to have the vehicle diagnosed. Their reason being was because there were no highways for the tech to drive speeds up to 45-55 MPH by their location in order to duplicate that issue. Again, we specified prior to scheduling an appointment that it occurred on a highway environment over a certain speed. It already was frustrating as we had to plan ahead for this trip, took time off work, made arrangements for the family, and wasted practically an entire day of driving, tolls, gas, let alone useless time spent waiting to be seen, only to pass the buck along. At the time it was understandable because Sloane mostly serviced Toyotas and we would prefer to have a manufacture mechanic make the diagnosis; however, it could be seen how easily Sloane seems to avoid responsibility and the onset of passing it on. We should at least have someone contact us and offer a full refund. This car is not safe for my family period. To date no one at Sloane has reached out to address our concerns and the message is, we don’t care. Sale is made. Thank you, we will not be coming again nor referring our friends, family, neighbors, and anyone that wishes to purchase a vehicle. Long story shorter, we ultimately got the transmission replaced; however, just our luck another problem arose and the car was thrusting and jerking, stalling and so on. We didn’t even drive it back to the Subaru dealer to fix it, we towed it. Sloane did at the very least of being decent, chopped in for the towing but not 100% of it. Ultimately, the diagnosis was to have a part replaced (body valve or valve body) and the warantee company refused to do so for their reasons, which is probably a $1,200 part. Upon picking up the vehicle, the service people made us sign a waiver that they do not recommend driving the vehicle without replacing the part as they do not want to be responsible. Therefore we were risking ourselves and my family potentially...Sloane stood by that decision not to assist nor follow up with us after we contacted them. Side note: My kids were in the car and I have posted the video on their Facebook of how the car was thrusting — my 4 year old is scared of the car and will not get back in it. She’s a smart girl and let’s hope someone will own up to this for the long haul and fix this. I am shocked and surprised at what determined the warantee company to allow us to drive a vehicle deemed unsafe to drive.

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Recommend Dealer
No

Other Employees Tagged: Loc Than

February 12, 2018

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"Do not buy a used car from them"

- DXVince

I bought a used Suburu Outback and the transmission went out within a week. They told me to call Zurich and handle it with them. Zurich wanted to use their transmission and did not get it to the dealership until 2 weeks after. And now they wont cover my rental because it was over 10 days. I am out of a car now for 3 weeks. Sloan said they can't do anything for me. Apparently they will sell you a car with a bad transmission without telling you and said their was no issue with the car.

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No
Mar 14, 2018

Sloane Toyota of Philadelphia responded

I am extremely sorry to hear about this. Please reach out to me as soon as you can so we can discuss your vehicle and how to make this right. Sincerely, Ray Hildenbrand – Service Manager – ray.hildenbrand@sloaneautos.com - (215) 742-9300

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