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Start your review of Jack Saneman.
Jack Saneman
Jack Saneman at BMW of Rockville
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Jack Saneman

Service Director

BMW of Rockville

1300 Rockville Pike
Rockville, MD 20852

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4 Reviews of Jack Saneman

September 09, 2017

Dealership Rating
Employee Rating

"Great experience "

- Jk

The salesperson, Kevin Soltwedel is very knowledge on BMW products. It is very easy to negotiate. The people are very friendly. I like this dealer

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Recommend Dealer
Yes

Other Employees Tagged: Kevin Soltwedel

August 14, 2017

Dealership Rating
Employee Rating

"BMW Rockville"

- JJeffress

Jack was terrible. Each person I spoke with referred me to Jack as the Director of Service. Jack was hostile and rude. He did not provide any type of service for his failing service department. It took many hours and tons of calls to finally get a hold of management and of course Jack was not "in his office". They try to charge thousands for "diagnostics". BMW of Rockville is TERRIBLE. Save your time and go somewhere else.

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Recommend Dealer
No

August 08, 2017

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"Please avoid this place "

- Tesfayye Gari

I stopped by for my BMW accident collision service and they kept my car for three month. They told me to give it to me in three weeks first and then nothing was done. I couldnt take to a different place because they disassemble my car. I had to pay all the rentals for three month calling twice or three times a day to check the status. Sometimes the person who answer the calls are rude. Overall please dont go here.

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Recommend Dealer
No

May 04, 2017

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Employee Rating

"Horrible customer service. "

- sergei

Horrible experience. Make sure not to use D'Angelo Cates as a service adviser. Lack of customer service and hostile attitude towards customers is very prominent. Spoke with the Service Director (Jack), he could care less about the issues and would not make any effort to remedy the situation of the nasty attitude from the service adviser. I will not take my car to this dealer service again. I hope BMW corporation learns to take better care of their customers.

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Recommend Dealer
No

Other Employees Tagged: D'Angelo Cates

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