"Only RAM Service Center in the DMV You Should Go To"
- D. Mc.
Having lived in multiple locations around the DMV, I was getting ready to write off RAM (multiple trucks/jeeps, long time owner) due to horrible customer service everywhere I went over the last five years. I recently settled down in MD and visited the Ourisman Clarksville location. I was blown away because Jackie opened the service center not just on time (a first for me), but a couple minutes early and greeted everyone with a warm smile (another first). Even though the appointment I scheduled online didn't show in their system, she was empathetic, professional, got me registered and my vehicle in the shop faster than I've ever experienced.
All I was having done was a 10k service and tire rotation. However this was the first time it took less than two hours even with an appointment. In and out in 47 minutes. I have the receipt to prove it. She let me know what was covered and the price for my additional requests up front instead of the usual "Why are you telling me at check-out that the XXX service cost an additional $149?"
The waiting area was immaculate and very comfortable. There was reading, TV, vending and other entertainment for all types of adults and kids. I'm sold and would drive by other locations to come here. *cough* Alexandria and Fairfax *cough*
Kudos to Jackie P., Berry K. and the Ourisman Clarksville team. You just gained a loyal customer.
"2017 Grand Cherokee Overland"
The is our second vehicle from this dealership within 2 years and with the same sales rep "Jason Kerr". We can not say enough good thing about Jason and the dealership. The other dealerships should model their practices after them. We the consumers need no non-sense prices and services. So far, we loved driving our 2016 Ram 1500 Larimie and 2017 Grand Cherokee Overland!
- andrea d
Jackie Pressman and Jesse Catron are the best!!!! Jackie has gone above an beyond for me and I appreciate it so much! I had just been in for service and a week and a half later while taking my daughter to work at 6:30 am, my car overheated, etc. I called Jackie early that morning, and right away Jackie wanted to know where I was, etc, and I told her I had to go home, get dressed, and take the dog home. She told me to come in right away, she would have a loaner car ready and get me on my way..and she did! Both Jackie and Jesse are super super nice, and to me go above and beyond (even though Jesse would not let me have the Corvette on the lot as a loaner, LOL!), have made these unexpected car repairs/expenses not as bad by getting me in a loaner, so that I could take care of everything I had to over the last few days! I will always come to Ourisman for service....you both are the best!!!!!!
"The Best Servcie Advisor"
Jackie Pressman is the best service advisor around. She always takes the time to make sure all my vehicle service needs are met in a professional manner. There is always a loaner vehicle waiting for me so I am able to drop off my Jeep and continue on with my day in a timely fashion. I would highly recommend Jackie Pressman as a service advisor.
- Bryan S
Jackie Pressman is a rock star! She was very helpful, personable, and professional. I plan on coming back to Ourisman because of her. She made sure I was well taken care of and was responsive to my needs, especailly with coordianting a shuttle.
"Outstanding Service and a Pleasant Experience"
- Car Guy, Dusty
Proper service for my vehicles is extremely important to me and I hold dealership service departments to a high standard. Ourisman Chrysler Jeep Dodge Ram of Clarksville surely met my standard. The Service Writer was dedicated to providing great service. She was very knowledgable and quickly identified the services required for my vehicle. She was also friendly and insured I was comfortable while I waited for the work to be done. The required services were completed in a timely manner and I left the dealership with a feeling that my business was really appreciated.
"Jackie in the Auto Service Department is an outstanding pro!"
- Thomas A. Clishem
Jackie in the Auto Service Department is an outstanding professional. I needed help with
some basic things for my wife's 2014 Jeep Wrangler Sport 4 Door and Jackie addressed
it with a high level of empathy, professionalism and a warm smile. Thank you Jackie
and to the whole Service Team for taking the time out and caring. I would recommend that Jackie be recognized and the whole Service Team for demonstrating professionalism and care.
I also want to recognize Barry for simply being awesome-a true rock star in the area of customer service and understanding of automobiles! Thank you Service Team! All of you are outstanding!
If more businesses were like this how great would that be? Ourisman stands out as one of the best
and the Service Department is a beaming star! Five Stars!
- cruise lady
On 5/24 and 7/19/16, I received excellent service and assistance. Kudos to Jackie and shuttle driver. My car is running great now.
"Great service department"
They went the extra mile for me and my family so that we could salvage what was left of our summer vacation at The beach
"Excellent service everytime."
Anytime I needed service or had a recall I went to Ourisman Chrysler, Jeep, etc of Clarksville Maryland. I have always had exceptional service. Everyone is always pleasant and the work has always been done correctly. I have never had to take my car back because something was not done correct. They always explain everything and give you and estimated time your service will take. The same service tech works on your car each time. It is like personal service. Jon is the name of my Tech and he has always, every time fixed my car perfect. I strongly recommend this dealership. I brought my jeep here and always take it here for maintenance. Great Place. The waiting room is very comfortable and has a machine you can make coffee, tea, etc. for no charge. Also TV and vending machines. Makes you not want to go home.
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