Allen Cadillac GMC

This dealer is the worst dealer. Do yourself a favor don’t shop or do your service at the dealer they’re not courteous they don’t wait on you. You wait on them and they will argue to Do yourself a favor don’t shop or do your service at the dealer they’re not courteous they don’t wait on you. You wait on them and they will argue to the last second about them being right and you the customer being wrong I took my vehicle there for service I wanna employees crashing to my truck and they didn’t even bother to give me a rental car. I worked in construction I lost money because were their reckless behavior when they contacted me they didn’t apologize for Crossmark vehicle. It took him 30 days to fix my vehicle. crashing to my truck and they didn’t even bother to give me a rental car. I worked in construction I lost money because were there reckless behavior when they contacted me. They didn’t apologize for Crossmark vehicle. It took them 30 days to fix my vehicle after I contacted California consumer affairs now a lawsuit case is open. I gaints it’s Dealer. , I have to pick up my truck. I noticed there was new dents in my truck which were not there before and they didn’t bother to fix them but they told me my truck was fixed so if I had to read them, I will read them at -10. I am in Los Angeles, California in Brand Boulevard , Glendale. The worst thing is the general managers do not take responsibility or accountability for their actions. They never show their face when there’s a problem they just get the regular price. Is there a deal with the issues and the owner of the dealer was never there to ensure that everything went smooth, you never see this person so do yourself a favor folks if you’re reading this done by car there no service your car there they might come across us courteous and nice when they’re gonna sell you a car and when you gonna pay for service but if you’re not bringing money to the dealer they will treat you like dirt . My name is Cirilo Orduna. More

Am a senior citizen And recently had the Door seal replaced and door alignment. When I returned after water leaked I was told that they had many leaking cars and would not help. Cc:bar,bbb,gm courp replaced and door alignment. When I returned after water leaked I was told that they had many leaking cars and would not help. Cc:bar,bbb,gm courp. More

Great staff , great service , great location , they go out of their way to help you out , definitely recommend them , I have purchased 3 vehicles from them and will buy more . out of their way to help you out , definitely recommend them , I have purchased 3 vehicles from them and will buy more . More

Unprofessional, Discourteous and Poorly Executed Requested a simple 39-month lease quote from one of their Internet Sales Reps (Mark LaVally) who told me they were "working on it" and would be sendin Requested a simple 39-month lease quote from one of their Internet Sales Reps (Mark LaVally) who told me they were "working on it" and would be sending it over "soon." However, they never followed up, provided any information despite numerous attempts to resolve. Their General Manager, Cyrus Khalooghli, states in their never-ending marketing emails that "Our goal at Allen Cadillac is to treat the needs of each individual customer with paramount concern." Really? Because not only did his Internet Sales Rep lie to me about sending the Lease quote over, when I advised Mr. Khalooghli about it there was no response either. So, please be advised that despite a TON of constant marketing messaging that the "customer is our paramount concern" my experience was quite to the contrary - very unprofessional, discourteous and poorly done. More

Unexpectedly Refreshing and Pleasant Experience I purchased a new 2018 GMC Canyon from Allen Cadillac GMC. Andrew Wells was the sales rep that handled my transaction and he was very helpful, straig I purchased a new 2018 GMC Canyon from Allen Cadillac GMC. Andrew Wells was the sales rep that handled my transaction and he was very helpful, straight forward and very respectful of my wishes and my time. At no time did I feel like there were any hard sell tactics nor did I feel like there would have been any hard feelings if I had walked away from the deal. Andrew had a full command of the specifications, features and benefits of the vehicle and was fully conversant in the Allen Cadillac GMC sales procedures. Michael Leydon was the managed the financial aspects of the deal with professionalism and courtesy. What I most appreciated about the experience is that at the outset I stated that I did not want to be up-sold or be pressured at signing to add a bunch of extras to the deal. Both Andrew and Michael were very respectful and did not try to pressure me into anything. I would be happy to recommend Andrew, Michael and Allen Cadillac GMC to anyone. More

Pissed Off I called and spoke to jay Valjee about a 2012 CTS coupe, they said the car was still available, I told him I would drive down to the dealership to p I called and spoke to jay Valjee about a 2012 CTS coupe, they said the car was still available, I told him I would drive down to the dealership to purchase The car the next day. I called again And spoke to receptionist that I was on my way down to Laguna to purchase the car, she said fine and would let jay know I was coming ! I was driving from Torrance ca. When I got there, jay greeted me and told me that they just sold the car ! You can imagine how pissed off I was ! Stay away from this dealership ! I drove over an hr. Expecting to buy the car , xxxxing waste of time ! More