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Jacob Mckinney
Jacob Mckinney, Sales Consultant, Universal Hyundai
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Jacob Mckinney

Sales Consultant

Universal Hyundai

12801 South Orange Blossom Trail
Orlando, FL 32837

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4 Reviews of Jacob Mckinney

December 31, 2018

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"Customer Service"

- Demone27

The best service I have ever received from any dealership. The sales and finance team were top notch on their expertise and knowledge I was extremely grateful for all help thank you.

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Recommend Dealer
Yes

Other Employees Tagged: Alfonso Scurry

December 10, 2018

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"Terrible Experience"

- cc1

What a miserable experience! The salesman was clueless as to what offers were currently available, was extremely unprofessional and had an overall lack of concern. We asked to speak to a manger but apparently he was to busy to be bothered that we were not having a very good experience. I had heard good things about this dealership, but having first-hand experience, I would totally disagree with those reviews.

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No
Dec 10, 2018

Universal Hyundai responded

Thank you for bringing this to our attention and we do apologize for any inconvenience that you may have experience with us. The behavior you describe are not characteristics of level of service our colleagues strive to provide of our team. I’m terribly sorry this occurred and I apologize for the inconvenience. Given the opportunity we would like to speak with you in regards to your vsist at your earliest convenience. My contact is lbautista@universalnissan.com thank you, Lori

September 29, 2018

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"Placentera Experiencia"

- Mariomarques

Tuve la agradable experiencia de conocer a fabio,una persona muy servicial y agradable,muy atento y puso mucho esfuerzo para yo poder comprar mi nuevo sonata.....muchisimas gracias.

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Yes

September 15, 2018

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"a nightmare from xxxx experence"

- karma is a xxxxx

trade equity verbal agreement and numbers did not make sense I called to complain and the sales manager (hector or carlos ) went psycho and hang up the phone drop call - I am not buying it excellent customer service - what a joke

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Recommend Dealer
No

Other Employees Tagged: Carlos Garces , syed - finance -5 stars

Sep 12, 2018

Universal Hyundai responded

We're so disappointed to hear that you didn't receive the best customer service from our team. The last thing we want is for our customers to feel disrespected. We want to thank you for taking the time to leave us your review and concerns and will take your feedback to management. We want to ensure that everyone gets outstanding service from each and every single one of our team members. If you have further concerns you can reach me at lbautista@universalnissan.com thank you Lori

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