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Jacob Ranjel
Jacob Ranjel at Oklahoma City Volkswagen
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Jacob Ranjel | Page 2

Service Advisor

Oklahoma City Volkswagen

4710 NW 39th St
Oklahoma City, OK 73122

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4.8
226 Reviews
4.8

226 Reviews

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226 Reviews of Jacob Ranjel

March 21, 2024

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Employee Rating

This is one of 3 experiences at the dealership. If it wasn’t for Jacob in the service center ALWAYS fixing everyone’s mistakes I wouldn’t go back . Bought a brand new Tiguan there and am having re More

by laurieanderson70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Smith, Chris Maritt, Rocky Padilla, Kenneth Dusang

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Mar 21, 2024

Oklahoma City Volkswagen responded

Thank you for the review. We're happy to hear about Jacob's efforts but want to ensure that all of our team members are providing the excellent service we strive for. If there are specific concerns or areas for improvement that you'd like us to address, please reach out directly so we can work towards a resolution together. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

March 19, 2024

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Rocky was very thoughtful and professional to me. And he has a sense of humor. More

by jd1963melendez
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Rocky Padilla

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Mar 20, 2024

Oklahoma City Volkswagen responded

Hi! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 18, 2024

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Robert the salesman, did an outstanding job! If I ever buy another vehicle, I will come to see him. He truly cares about customer care and satisfaction. More

by kari_okc
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Recommend Dealer
Yes

Other Employees Tagged: Robert Wilkins

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Mar 19, 2024

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SALES Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 18, 2024

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While this was a needed service, the time it took was too long for an oil change. More

by akbourland
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Service Time
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Recommend Dealer
Yes
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Mar 19, 2024

Oklahoma City Volkswagen responded

Thank you for the review. We regret any inconvenience or frustration that occurred during your visit and hope we have the opportunity to provide you with a more efficient experience in the future. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

March 15, 2024

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Top customer experience at okc vw as usual. They always do good work and are efficient. More

by aalbiek
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Rocky Padilla

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Mar 18, 2024

Oklahoma City Volkswagen responded

Hi, A Albiek! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 14, 2024

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Everyone in the service department is very helpful and accommodatating. b b b b b More

by mopar1268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Rocky Padilla

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Mar 14, 2024

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 13, 2024

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Employee Rating

Jacob was very nice and helpful. The service was fast too while I waited. My Atlas was nicely washed and cleaned before returning it to me. More

by richardcogden
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 13, 2024

Oklahoma City Volkswagen responded

Hi Richard! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 06, 2024

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Employee Rating

Great customer service. I appreciate the customer service and staff are polite and helpful. Thank you More

by montoya_williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Rocky Padilla

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Mar 07, 2024

Oklahoma City Volkswagen responded

Hi Montoya! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 01, 2024

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The whole team puts the customer first. I will refer my friends to check them out. More

by paulbeaton99
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Noonan , Ruben

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Mar 01, 2024

Oklahoma City Volkswagen responded

Paul, Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 24, 2024

Dealership Rating
Employee Rating

Rocky was super friendly and handled my 20k maintenance service quickly and efficiently. Would absolutely recommend this dealership. More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Rocky Padilla

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Feb 26, 2024

Oklahoma City Volkswagen responded

Jordan, Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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