- Butter Pecan
Welp, let me begin with" I'm not a dealership atmosphere kind of girl" my past experiences have never been anything like the ones I receive when I see my service advisor James B. James is down to earth, he doesn't make me feel pressured or anxious. He listens to your concerns and works with you to get the services needed for your vehicle. It's Always a pleasurable and stress free experience when I see James.
"Customer Service Exp erience"
I have been in the market for a new car, no rush I have a 2009 Nissan Sentra, I want to do my research and making sure I'm getting the best value out of a new purchase. I just happened to call the Herb Chambers of Lexus just for some general information and I got James Burbine who answered my call, and to my pleasant surprise he was absolutely superb. He treated me as if I was talking to him face to face, his product knowledge was second to none, his patience with my multitude of questions was quite refreshing since it was just a phone call. I do know this if I do decide to go with a Lexus for my new car I will only see James Burbine.
"Great as always"
Stopped in for a quick car wash to get the salt off. James greeted me by name and showed a a few cool features on the navigation system. Nothing in it for him but he took the time to make sure I'm getting the most out of my Lexus and had a great experience.
"Superb experience again!"
As always, working with James is a pleasure. His knowledge, expertise, compassion and willingness to go above and beyond is unmatched. I am always glad to refer James to anyone looking for a satisfying service experience.
"James Burbine helped me again !!!"
I would like to thank James Burbine, he helped me out twice this month, once with a tire blow out when I hit a pot hole and again with a squeak I had. I know he has a lot of customers but he always makes you feel like your his top priority !
"Excellent customer service"
I’ve never been to a dealership that wants to help their customers so much. I never have to wait too long, James exceeds all expectations in service and is always willing to help.
"Great car; great service!"
I love my IS 300. While no one likes bringing their car in for service, I’ve found it to be an easy and pleasant experience each time. Having a dedicated service person to deal with is so helpful, and James Burbine has been awesome!