James Castello | Page 3

Car tutorial given by ChristopherBradfield to me on 5/16 for The first word that comes to mind following my experience with Christopher is FANTASTIC! He is knowledgeable, patient, friendly and really cares abou The first word that comes to mind following my experience with Christopher is FANTASTIC! He is knowledgeable, patient, friendly and really cares about the valuable job he is doing. In addition to the valuable time we spent together he stressed that I should call him for any question and he will be there to help. All dealers need to have more people like Christopher to make the industry achieve a very positive image. More

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Outstanding!! A+ all the way. Wow! Awesome experience and high level of client satisfaction. Getting a Mercedes is already a treat, getting one with the assistance of Jim Wiecens Wow! Awesome experience and high level of client satisfaction. Getting a Mercedes is already a treat, getting one with the assistance of Jim Wiecenski and Joe Natale is priceless. The team, from the James Castellp, Sales Manager to the Concierge representative teaching you about the car was first class. Highly recommend you visit the Union store for your Mercedes Benz and to meet a great team that will go out of their way to make your experience the best it can be. More

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Great set up friendly service , Nicholas was awesome!!!!! He is absolutely great knowledgable , and extremely patience , I recommend this dealership to everyone just because of the service !! Great service a He is absolutely great knowledgable , and extremely patience , I recommend this dealership to everyone just because of the service !! Great service again thank you again More

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Excellent transaction Really loved working with the knowledgable staff for my recent lease. Seamless process from the moment I walked in to the time I picked up the car. Really loved working with the knowledgable staff for my recent lease. Seamless process from the moment I walked in to the time I picked up the car. Would recommend to anyone. More

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Victor Kaczynski: friendly, personable, honest, knowledgeble I've driven various luxury autos for the past 15 years - I had never considered Mercedes due to the ostentatiousness associated with the brand, but al I've driven various luxury autos for the past 15 years - I had never considered Mercedes due to the ostentatiousness associated with the brand, but alas, it took but one test drive, and I forgot all about my modesty. My husband and I ended up buying two in a little over a month. Our initial experience at the dealership for the first sales was nothing worth noting. Our second experience was even worse - the salesman was so rude and disrespectful that I regretted ever going through with our purchases. It was only due to an issue we had with the second Benz that the dealership really came through and showed us that there is more to the dealership than one disinterested salesman. This is when James Castello (Sale Manager) and Victor Kaczynski (Sales) came in and rose to the occasion. James, I really want to commend you for the professionalism and fairness you showed us despite the very difficult situation you were dealt. Also, thank you for hooking me up with Victor Kaczynski. As I had mentioned before, I've been driving various brands so I’ve dealt with many salesmen in my 27 years of driving, Victor is nothing short of exemplary. He is friendly, personable, knowledgeable, respectful, honest, and he was sympathetic to my situation. He took time and showed much care in giving me the best service possible. I did not feel like a sales number, but a valued customer. Now this is the kind of experience I would expect from a Mercedes Benz dealership. I am now one happy customer. Thank you James and Victor! More

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Fast, Respectful & Easy One of the most painless shopping experiences I've had! I've purchased and leased over 20 vehicles in my lifetime and by far Ray Catena and Stan "The One of the most painless shopping experiences I've had! I've purchased and leased over 20 vehicles in my lifetime and by far Ray Catena and Stan "The Man" Baum delivered an experience that was truly a delight. The process was fast, no pressure and I truly felt that they understood my needs and met them! I highly recommend Ray Catena if you have any interest in acquiring a new vehicle. More

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Very helpful Usually it takes me a while to decide my vehicle. Thanks to NICK BRADFIELD, he made my choice very easy. Not only did he welcome me with comfort, I wa Usually it takes me a while to decide my vehicle. Thanks to NICK BRADFIELD, he made my choice very easy. Not only did he welcome me with comfort, I was explained in detailed step by step what exactly my car does. With me getting older as technology gets newer he was very patient. Thanks Nick :) More

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Pleasant Experience. Victor was a pleasant sales person. He has a very clam personality that makes your feel very comfortable when purchasing a large ticket item. It was a Victor was a pleasant sales person. He has a very clam personality that makes your feel very comfortable when purchasing a large ticket item. It was a very pleasant experience. James, went over and above to ensure I was picking out the right car to fit my needs. James is very professional and accommodating sales manager, he helped me get the best deal at the best price. Thank you. Dan, is a very amazing person he is kind, caring and very knowledgeable GM. This is my third MB and this was by far the best experience of all. More

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Thank you Stanley Baum! Stanley was awesome. Very friendly and very helpful. Helped us get a deal done at the best price!! Closed and got us in the car without delay. Thanks Stanley was awesome. Very friendly and very helpful. Helped us get a deal done at the best price!! Closed and got us in the car without delay. Thanks Stan 10 out of 10! More

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Couldn't be happier I was not expecting to walk out with a car, especially since I was only going to browse and compare to other cars I was currently looking at. Stan Ba I was not expecting to walk out with a car, especially since I was only going to browse and compare to other cars I was currently looking at. Stan Baum helped aid my decision. Not sold on the car that I seen in the showroom (colors) Stan took me up to "car heaven" and let me look at numerous cars that could peak my interest and what do you know the color combo that sold me was there! However not with the add ons I wanted. Stan worked diligently to try to find the car exactly how I wanted it. When he couldn't he asked the manager if it could be installed. In the end he was able to get the car I wanted with the additions included and even worked on the price for me. Leaving me exiting the showroom not only with an ear to ear smile but with my new car keys! The level of professionalism, kindness and understanding exhibited by Stan was second to none. This is my first car and I heard horror stories of how some dealers take advantage etc. but not at this dealership. This has all around been the best experience I could have asked for and I would highly recommend working with Stan and this dealership to everyone!! More

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