James Merrill | Page 20

Since moving back to CT a few years ago, we have used Since moving back to CT a few years ago, we have used Schaller for service on our MDX. The service department does an excellent job. The staff is fri Since moving back to CT a few years ago, we have used Schaller for service on our MDX. The service department does an excellent job. The staff is friendly, work is completed on time, and they take the time to explain what needs to be done, and why. When we did have to bring the car in, we knew the problem would be dealt with efficiently, and we have always been pleased with the results. This year we began looking for a replacement for the MDX. I stopped at Schaller to take a quick look at one of the cars I had seen on line. James came out in the rain to answer my questions, and it was obvious he knew his product well. In working with James over the next few weeks, he proved to be very knowledgeable, thorough in his explanations, and above all patient with the list of questions I had for him. At no time, did I ever feel pressured. James made the experience of buying my new RDX fun, and more importantly "stress free", and I couldn't be happier with my new vehicle. This dealership provides exceptional customer service, and we are very pleased with our purchase from Schaller Acura. More

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I just recentley purchased a certified pre owned 2010 Acura TSX with great mileage for a great price. When trading in my previous vehicle James Merrill was beyond fantastic when helping me find the right Acura TSX with great mileage for a great price. When trading in my previous vehicle James Merrill was beyond fantastic when helping me find the right car. James is very personable, knowledgeable, and realistic and the best salesman ive ever had. Brian the busines manager was very helpful with the car as well. I would recommend Schaller Acura of manchester to anybody and will be back in the future. More

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We have purchased three cars from Schaller and each time the purchase has gone smoothly and without issue. The service we have received over the past none years has always been excellent and resaonably pri the purchase has gone smoothly and without issue. The service we have received over the past none years has always been excellent and resaonably priced. That said, Acuras are inenxpensive to own!! The most reent purchase was handled by James merrill is the usual Schaller fashion of excllence. There was one small probelm that arose mand he took care of it immediately. High marks to james and Schaller. More

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James Merrill was awesome from the moment I stepped into the dealership. He answered all of my questions and I left there without a doubt that this was the right place to do my business. the dealership. He answered all of my questions and I left there without a doubt that this was the right place to do my business. More

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Jim treated us with respect. He was very patient with us and answered all of our questions. His advice during the purchase process was spot on. The entire process was easy and their were no surprises along and answered all of our questions. His advice during the purchase process was spot on. The entire process was easy and their were no surprises along the way. More

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I have been looking for the car from almost a year and I finally bought TSX from Schaller Acura. The staff was great and very friendly. James helped me with car choice and ensured that I am financially happ finally bought TSX from Schaller Acura. The staff was great and very friendly. James helped me with car choice and ensured that I am financially happy with the car. I had great experience. I would definitely recommend this dealer to anyone!! More

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James made the experience very pleasant and easy. he was informative and comfortable to speak with. I do not like pushy salesman, this was not the case with James. I would recommend him and the dealership. informative and comfortable to speak with. I do not like pushy salesman, this was not the case with James. I would recommend him and the dealership. More

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I went to Schaller to evaluate the Acuras as I had very little experience with them. I was met by Jim Merrill who was very easy to work with. We all know how stressful an auto buying experience can be bu little experience with them. I was met by Jim Merrill who was very easy to work with. We all know how stressful an auto buying experience can be but it does not have to be. Jim was very knowledgeable about the various cars that I was interested in which was important because the Acuras were new to me. Jim was patient and actually listened to what I had to say when I described what was important to me in a car. He invited me to test drive as any car I wanted to and as often as I wanted to so that I was sure about my choice. I am not the type to go once to a dealer and just buy a car, I have to compare and think about it before making a major decision. I know his commitment to making this the right purchase for me will not end as I drove off the lot in my new car. More

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Found just the car I was looking for at a great price while shopping on-line. Visited the dealer to try the car out and was introduced to James. He let me test drive the car, absorb the experience and while shopping on-line. Visited the dealer to try the car out and was introduced to James. He let me test drive the car, absorb the experience and take in the information. He was very patient and understanding, not pushy at all. In fact he was sincerely interested in me. He was actually more concerned that I made the right decision then selling the car! As I considered the purchase he welcomed me to test drive the car again. Once we negotiated a price (in which he was very respectful), James made sure the process was easy for me, quick and convenient. He also made absolutely certain every single commitment was made. Best experience I have ever had. Hands down. More

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Just picked up our third Acura from Schaller, our 2nd MDX, we also have a TL. Teri & Jim were very friendly and professional.Negotiated a fair price{free would have been a great price}. Very informative MDX, we also have a TL. Teri & Jim were very friendly and professional.Negotiated a fair price{free would have been a great price}. Very informative, patiently explained all the workings of the new car. Not pushy. service is great at this dealer. More

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