Jamie Martinez

I had a very good experience buying a car here. Took it here for the first dealer service. My interaction for a ride really left a bad taste in my mouth. Making the appointment I had said I would ne here for the first dealer service. My interaction for a ride really left a bad taste in my mouth. Making the appointment I had said I would need a ride. When I got there, I said I will need a ride. Service advisor said no problem, we will have you taken care of. After I finished with the advisor, paper work and all that, I said I need a ride and was told to go to the cash dept to ask for a ride. I went there, there were about 5 people behind desk, who all ignored me. I wrote my name down on a list. Still no attention so I asked if anyone can help with a ride. There were two ladies chatting away, they looked at me and said just write your name down. I said, I already did, when will I get a ride? One of the ladies said anywhere from 30-90 minutes. I said, I have to be somewhere in 45 minutes. She said sorry, the driver is not here. I asked when did the leave? I don't know. When will the driver be back? I don't know, all the time with a sign of irritation that I was interrupting. So, in this day of connectivity, they have no idea where the driver is, when he left, where all he left to drop people off, when he is likely to come back. Moreover it was the attitude of 'we don't care' that got to me. I would call this a bad planning, bad management, bad attitude. If I was the manager, I would get the driver to leave a note on when he is leaving, is likely to be back and what all towns he left for. Give the driver a trackable cellphone so that the counter folks can see where he is on his trip. Toyota service used to be not like this. I am rating all the people as 5* because I do not want to name names. The whole department from my service advisor to the cashier department was bad. More

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Jamie helped me with my last free 25k service then helped me extend my plan! Thank you Jamie you rock! See you at 30,000 miles helped me extend my plan! Thank you Jamie you rock! See you at 30,000 miles More

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Excellent service, understand all my concern. Will definitely recommend to my friends and family. Jamie is the Best. Olivia also help me too. Parts department also very friendly and provide quick serv definitely recommend to my friends and family. Jamie is the Best. Olivia also help me too. Parts department also very friendly and provide quick service More

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Very accommodating for an existing customer I had an issue where someone stole my catalytic converter on my Prius, and it was time to sell it. Jessica was so accommodating to me, and bent over I had an issue where someone stole my catalytic converter on my Prius, and it was time to sell it. Jessica was so accommodating to me, and bent over backwards and forwards to make sure I left with the car that I wanted. More

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Good Service I am very fond to technologies! I love technology because I believe in progress. People inevitably use technology to improve lives and help others. I am very fond to technologies! I love technology because I believe in progress. People inevitably use technology to improve lives and help others. I would like to recommend this site below so we can discuss more about technologies! https://emerging.technology/ More

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Jaime was so great! I came in knowing that something was wrong with my car. She was very attentive and told me that she would keep me informed. She called me and let me know what the problems were. The pric wrong with my car. She was very attentive and told me that she would keep me informed. She called me and let me know what the problems were. The price was pretty steep, but she recommended what was necessary versus what I could wait on. I purchased my car here 10 years ago. I know it costs more, but the service makes it worth it. More

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Very professional, helpful, and friendly I took my Prius in to get some diagnostics done and Jamie Martinez was incredible. She was friendly, professional, and really went above and beyond to I took my Prius in to get some diagnostics done and Jamie Martinez was incredible. She was friendly, professional, and really went above and beyond to make sure I got the service I was looking for. I'll definitely be going to her in the future for any help I need with my car. More

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I came in for regular maintenance and Jamie was just AMAZING once again! Very helpful, nice, and simply excellent customer service. I always go to her when my vehicle is in need for maintenance. AMAZING once again! Very helpful, nice, and simply excellent customer service. I always go to her when my vehicle is in need for maintenance. More

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You have a gem sunnyvale Toyota. Ms.Jamie Martinez is a superb service advisor. She made my experience a breeze by being friendly, informative and getting our vehicle serviced in a timely manner. Keep up t superb service advisor. She made my experience a breeze by being friendly, informative and getting our vehicle serviced in a timely manner. Keep up the great work!! For a Great over all experience be sure to ask for Jamie Martinez More

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I recently purchased a new 2020 corolla had a few questions and Jamie in service helped me! I greatly appreciated her patience and knowledge. Love the apple car play questions and Jamie in service helped me! I greatly appreciated her patience and knowledge. Love the apple car play More

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