"Purchase of RDX"
- Annemarie Davis
Before entering the dealership my husband spoke with Janice who was very helpful in answering questions and presales. We arrived at the dealership about an hour before it closed with the intention of test driving the RDX. The sales rep and manager were courteous and professional.
"Great experience "
I purchased a vehicle in December of 2017 and it was a great experience. Tim was very pleasant and helpful in my car buying process. I always purchase vehicles from this dealership and recommend to others if they also love Acuras as I do to at least check it out.
"Nice experience "
Tim made a car deal a very pleasant experience ,when they are not always that way!will definitely be back to Davis for future purchases ! Thank you to Ed Riley for helping with the little glitch and everyone who helped with my purchase , love my TLX !!
"Excellent buying experience"
Tim and the Davis Acura team were excellent to work with. They made the overall buying experience very comfortable and easy. I will recommend them to family and friends for sure!
"Horrible experience. "
- Acura family
Absolutely the worst car buying experience I have ever had. Classic bait and switch tactics. I wouldn't buy a car from them no matter the price or features.
"Acceptable dealer but use caution "
During an initial call to the dealer, Janice was helpful in giving me details about the vehicle in question. My 3 hour ride to Davis wound up in a trade to an upgraded used car. While on a test ride, I inquired about a highway to use (since I didn't know the area) and was told there wasn't one around. I've always had issues with dealers taking you on a two mile loop hoping to buy the car without fully testing it. Davis undervalued my trade in but was fair on the price of the newer vehicle. After trying to lower my payment by just $10 or $20, I was told no way, take the deal or leave it. We all know that the dealer wants to profit as much as possible but I was offered over $1000 more for my trade in with written proof at other dealers. Fortunately for Davis, this was the EXACT car I wanted. I had searched for months and apparently this model and color with the specific trim is hard to find. I wound up making the purchase anyway. While signing for the new loan, I was bombarded with insurance policy after insurance policy. I've never seen so many different types of optional coverages. They even tried to sell one for tires and wheels. 20 minutes into my 3 hour ride home the gas light came on. I though really? They didn't even spring for a full tank of gas. I have never in all of my 35+ years of car buying had a dealer not give you a full tank.
I understand that dealers need to make a profit or they wouldn't be in business. I did receive a call after my purchase from Ed to discuss any issues I had with Davis. He made it right for me and I would definitely consider Davis for a future purchase if they have the vehicle I am looking for. All dealers should know that all it takes is an extra little something to make happy customers, even the ones with lots of car buying experience and knowledge. In the end, Davis took care of my needs.
UPDATE: I've had this car for 2 weeks. Going on a trip next week and wanted the tires rebalanced. Turns out that this car was sold to me with 2 bent wheels. My local dealer told me that this would have been picked up during the inspection. I've called 2 people from Davis concerning this and they haven't returned my call. I was promised gift cards to be sent to me a week and a half ago that haven't come. Stay away from this dealer!! Very dissatisfied customer
Update: Oct 2017. I have been taken care of. Although it was more of a headache with all of the back and forth calling, in the end I was satisfied. I love my used Toyota Avalon from Davis. I would look again at all of my purchase options when buying my next car but Davis will still be in the running
"Quick and Easy"
Had an appointment at 10am. Was driving my "new" used car down the road by lunchtime. Tim Eberhardt was excellent. Janice is super nice. She even took time to walk us over and show us the service center.
"IN AND OUT PROCESS NOT ISSUES! "
BOUGHT (2) USED CARS FROM HERE, GREAT EXPERIENCE BOTH TIMES. WILL CONTINUE TO DEAL WITH DAVIS ACURA AND THE GREAT PEOPLE THAT WORK HERE! THANK YOU AGAIN!
"Nice and Clean"
I interacted with Janice Brunetti, I must say they are good in pricing the preowned inventory. They ensure customer is comfortable unlike other dealers they really do not force you to buy. Janice was professional in her approach to me and I appreciate her efforts, it was me who could not get back to them on time but I always felt this guys were patiently listening to their customers. I even had to cancel a scheduled appointment and no questions were asked and feel happing dealing with such guys
The staff was incredibly professional, knowledgeable and pleasant to deal with. The transaction was very efficient. I felt like I got a very good and fair deal. This is the second MDX I have leased through Davis.